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✅ Resolved: Email one-time passcodes are not working for some users.

2 days ago

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asked in Community Archive.

Roming charges outside Europe

Where on the iD website are roaming charges outside the 50 inclusive destinations displayed? Specifically I'm looking for Malaysia. This link on my bill and provided jb other threads on this forum does not work (as of 10/10/19) https://www.idmobile.co.uk/help-and-advice/international-and-roaming-charges I have searched the website and can't find the charges listed anywhere. I've tried in both mobile and desktop versions in Chrome for Android.

asked in Community Archive.

wrong pac code or mobile number

Can not submit keep my number form. get the error: you entered a wrong pac code or mobile number. Please check and try again. they are both correct

DookCivilian

asked in Community Archive.

Sony Experia Z3+ Dual with 2 ID sim cards

I have a sony experia Z3+ dual . I purchased 2 sim cards using different accounts and e-mails to allow me to purchase 2. Each sim card will work independently in the phone and in different phones but they will not work together. My phone previously had talktalk sims and worked fine. Phone see's the sim but there is no signal. If I disable one then the other will work and visa versa, previously both worked and I could select which sim to use to make calls or to send texts. I had to designate one for mobile data. Also not getting good 4g coverage in my area so how do i tell phone to use 3g Almost about to give up and try another company. Anybody got any suggestions

HMitchCivilian

asked in Community Archive.

Changed address and now charged £2.50

I've changed my address recently and so I updated it on the mobile app with no problem, but now my bill has come through charging me £2.50 for doing this. There was no warning that I would be charged and I would like a refund, please.

posted in Community Archive.

Using mobile abroad

I arrived in Turkey 2 days ago and unable to call out using my phone, why not?

asked in Community Archive.

Same Sim, different phone, now iPhone is not activated?

Hi, so my old iPhone became water damaged in June 2019 and no longer worked, so I transferred the sim into a different iPhone, same model, (family member got an upgrade), and it’s worked fine for months until now.Suddenly today about 2 hours ago my phone stopped being able to send text messages and now it says that my iPhone isn't activated and I should contact my provider? I’m not sure what to do.I’ve tried the obvious turning it on and off several times, the first time it temporarily worked and the display said I had service for an incredible 40 seconds. Any advice on how to proceed would be great, thanks.

WestiekevNewbie

asked in Community Archive.

No 3 network

As ID use 3 network which is down with no explanation or resolution time will we be credited for the contracts we are paying when we have no service having to use WiFi can't do that from work

asked in Community Archive.

Mobile data suddenly not working - Samsung Galaxy S6

I know there are similar questions on here but literally none of the answers have fixed the problem. I’ve had this ID account for years, and today randomly my data just stopped working this morning. I’m turning it on and there’s no 4G (or 2G or whatever) appearing in the corner of my phone like it used to, and I’m not getting any internet unless I’m on WiFi, even when I have four bars of signal and in areas I know it usually works. I have a Samsung Galaxy S6 and I’m within my data limit for this month (1.2GB left of 4.3GB). Everything else, including calls and texts, is working fine. I’ve tried:Turning on and off “Hard” resetting (not factory reset, which is not really an option for me because I’ve been using this phone for years) Forgetting and reconnecting to my network operator Resetting APN to default Changing my network mode (I only have LTE/3G/2G, 3G/2G, 3G only and 2G only available and I’ve tried all of them)Please help!! I don’t know what to do and I commute for three hours a

aimzbananaCivilian

asked in Community Archive.

ID mobile 4g not working

So this morning when I left the house my 4g data just didnt seem to work. Without this of course I cannot use the internet. What can i do? I really need internet when I am out and about and I cant rely on wifi to be available wherever I go. I have checked my allowance and I have plenty availableI have also tried to switch the handset off and on again but still no luck Please advise.

ianlowe58Newbie

asked in Community Archive.

No Data connection

My phone has just come up with “SIM Not Provisioned MM 2” and now have no connect to ID services

asked in Community Archive.

Still got signal problems in Bristol

We’ve been having signal problems in Bristol for the last couple of weeks on and off (before the major problem yesterday and since).Checking the Three “Network Status” page (I can’t find the equivalent page here) gives:We're really sorry. There's an issue with the network in your area at the moment.There is an issue with the service in your area. This fault has been going on for longer than we expected. Please check back in the after 7 days to get an update on this issueThis is now causing major problems as I can’t make any calls from home and nobody can call me - they get a ringing tone though so just think I’m ignoring them.There are two other id Mobile users that I know of in the immediate error who are having the same problem so it’s not anything to do with my phone.Can anybody let me know a) what the problems is, b) why is it taking so long to fix and c) when it will be fixed.

asked in Community Archive.

24 hour 'high level of calls'? - Can't make a payment

Just want to pay my bill. But can't because your experiencing high volume of calls and you also won't except my card via the app. You have disconnected me. Going around in circles... can't contact you... I can't pay... I can't pay and you disconnect me..

HelenaDavidson51Civilian

asked in Community Archive.

VAT invoices for personal accounts

Hi,I have requested VAT invoices to be issued for my personal account, via both chat and 7777. I have been given 2 different answers and neither of them adhere to HMRC’s strict guidance of a company providing VAT invoices when requested.How best to go about this? My previous mobile provider changed with no pain whatsoever.Thanks,Helena

asked in Community Archive.

Upgrade Due soon

Hi, I am due an upgrade in 7 days but my phone is completely shattered and basically unusable, since it was smashed last week; is it worth going in to the store to talk about upgrading, since it’s only 7 days until I’m due an upgrade anyway

asked in Community Archive.

i cant recieve texts

I cant recieve any texts from a certain number in the london area, even though i can send them and i am also in a similar area.

asked in Community Archive.

PAC code not recognized

Ok so am trying to transfer my old number to my new phone (talkmobile to ID), however every time I enter the PAC code and old mobile number I get a message saying ‘You entered a wrong PAC code or number, please check and try again.’Needless to say I have checked repeatedly and it gives the same message. Any ideas?

posted in Community Archive.

i have been told that my PAC was unsuccessful and would like to fix this

I have tried to set up transferring my number with my PAC code from Tesco. I have received a text that this was unsuccessful and would like to sort this out

asked in Community Archive.

Coverage Issues - no service

Mine has been in emergency only for days as well!

asked in Community Archive.

Who should I complain to about lack of or poor coverage - 3 or iD

Is it better for me to complain to 3 or iD for my poor signal problems as well as slow speeds because I haven’t tried complaining to iD yet - I’ve complained to 3 but they’re quite slow in actually doing some fixing - is iD able to put any sort of pressure on 3 or not?

A

Anonymous

posted in Community Archive.

New Customer, With A Great Deal

Hi ID Mobile Community, I'm new to the network and have recently purchased a SIM only deal with 1200 minutes, 2.5GB data and unlimited texts for £7.00 a month (which might I add is a great deal). I also clicked on a link from Google which brought me onto this forum and so I decided to create an account. I have never been with ID before, but I can safely say that everything is going well so far. The online login service and mobile app works perfectly well and is really easy to use. I may also consider changing to a higher data plan next month aswell, dependant upon which plans are available at that time. I hope to stay with ID for quite sometime, especially as I don't like being in a 12, 18 or 24 month contract (1 month contracts are by far the best). I also get to improve my credit score too with this SIM card. Kind regards, Peter Heap

asked in Community Archive.

SIM Card not working

Why in my mobile phone is not working sim sarwas

asked in Community Archive.

Is Huawei mate 20 pro Dual or single SIM?

https://www.idmobile.co.uk/shop/pay-monthly/huawei-mate-20-pro-128gb-green Is it Dual or Single SIM?

FirmSharkCivilian

asked in Community Archive.

Galaxy Note 10+ 5G

Hello, Just placed my order for a Note 10+ from iD. Are they 5G ready for when it becomes available? Or does iD only provide 4G models?

AftabCivilian

asked in Community Archive.

lost sim - need a replacement

Hi there, I have lost my sim. Can I have a replacement one please? Thanks

asked in Community Archive.

iPhone 11 purple on preorder?

I have preordered an iPhone 11 in Purple and it says it will not arrive until the 5th November but both Carphone Warehouse itself and other companies have it available - and the phone itself released weeks ago. How come this model colour specifically is taking so long? Thanks

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