My iD

Learn how to set up your new iD plan, and get help on any questions you may have regarding your bills, coverage, settings, allowances, the iD app and so much more!

21047 Topics

P
Civilian
Pingchye2010Civilian
asked in Community Archive.

sim card p40 Lite error

Hello, I recently got a new phone that is the Huawei p40 lite and my sim card doesn't seem to be working on the phone but when I inserted it back onto my old phone the Samsung A5, it works perfectly fine. What is the issue?  With no messages showing, just emergency sign and can't call in or out 

4
Mohammed
iD Mobile Employee
3 years ago
Davestribley
Civilian
DavestribleyCivilian
asked in Community Archive.

server and network and reception

Hi it’s me again, network settings it says check but am able to write this via wifi no problem at all only on my iPad. And reception is rubbish this weekend I’ve only had one bar. What’s going on, it’s not been like this before. please sort ASAP 

1
Mohammed
iD Mobile Employee
3 years ago
SJ2918
Civilian
SJ2918Civilian
asked in Community Archive.

poor coverage in Belfast

Bought the Samsung S20 5G via carphone warehouse with ID Network as it said the coverage was good when I checked. The coverage in my area is so poor (Belfast), my calls cut off often. I have one or max two bars of signal all the time. No way to contact or get useful help. Regretttttt. Any way to improve this?? 

3
Will
iD Mobile Employee
3 years ago
A
Civilian
AbythaCivilian
asked in Community Archive.

Number change required

Hiya, I would like my number changed following an urgent incident.Thanks, Aby

1
Mohammed
iD Mobile Employee
3 years ago
hippyvan
Civilian
hippyvanCivilian
asked in Community Archive.

Video charges - can I make video calls for free?

Are there charges for making video calls on a monthly unlimited calls and texts contract ?

1
Mohammed
iD Mobile Employee
3 years ago
Celine
Civilian
CelineCivilian
asked in Community Archive.

My Hauwei Mobile is on the ID network and is now looking for sim lock code

 HelloI bought a hauwei mobile wifi device E5330 a few years ago and it is on the ID network. I haven’t used it in a long time and when I went to use it this week it looked for a sim unglock code which I don’t have. Can you please supply?The IMEI for the device is: XXXXXXXXXX

1
Will
iD Mobile Employee
3 years ago
W
Civilian
will.i.amCivilian
asked in Community Archive.

Sim Network Unlock NCK on brand new phone?

I bought a new sim-free phone from Argos, but when I transfer my iD sim from my old phone into my new one it requires a ‘Sim Network Unlock NCK’ code. Any idea what I can do about this?Thanks a lot

1
Will
iD Mobile Employee
3 years ago
U
Civilian
Ugonna1Civilian
asked in Community Archive.

Plan Change

If I change my plan do I need to get a new sim card or can I keep the one I already have?

1
Will
iD Mobile Employee
3 years ago
U
Civilian
Ugonna1Civilian
asked in Community Archive.

Changing plan

If I change my plan do I need to get a new sim card or can I keep the one I have?

1
Will
iD Mobile Employee
3 years ago
L
Civilian
LCKCivilian
asked in Community Archive.

Replacement SIM not working

My daughter lost her phone, we have got her a new SIM card, and a new phone.  I haveActivated the SIM Card Connected the phone, in settings on mobile Data the ID network is foundThere is no signal to the phone.We are in a strong signal area - with her old phone and SIM card it had strong coverage We have a compatible phone I have taken all the trouble shooting steps, checked compatibility, and coverage, flight mode, on/off, cleaned the SIM, put it in another compatible phone.  But had the same issue.What else can I do? Is it a faulty SIM? 

1
Will
iD Mobile Employee
3 years ago
0
Civilian
0JessCivilian
asked in Community Archive.

Want to get new ID sim deal but keep my current number

I’ve been on a sim only deal with ID since last year and want to get another sim only deal they are offering. However I know that you cannot change your number if you are on the same network so are there any options available for me to get a new sim deal whilst keeping my number?

1
Will
iD Mobile Employee
3 years ago
Fantastical
Civilian
FantasticalCivilian
asked in Community Archive.

no phone calls

I can't ring any numbers from my phone nor receive any calls. Texting seems fine and data is fine. Not sure if it's my phone or the network. Any advice?

1
Will
iD Mobile Employee
3 years ago
Sophie107
Civilian
Sophie107Civilian
asked in Community Archive.

unlock iphone for foreign sim

It is impossible to contact ID through the live chat feature. I have moved to Dubai & need to unlock my phone to be able to use an international sim. How can I do this?

3
Mohammed
iD Mobile Employee
3 years ago
JuliaDunlop
Civilian
JuliaDunlopCivilian
asked in Community Archive.

How do I cancel my account?

I've been trying to cancel my account and I can't work out how to do it. Your chat window doesn't work, your phone line won't accept my number - at my wits' end!I’ve got 2 more days until you debit my account again. Do I just have to tell my bank not to pay you?

1
Kevin
Newbie
3 years ago
J
Civilian
JLAXCivilian
asked in Community Archive.

Multiple ID accounts in one app

It is really stupid that you can’t manage multiple accounts on the same app.I have more than one Id mobile accounts as I have one for myself and another for my elderly mother. I am the account holder for both. It is ridiculous that I can’t manage both with the same email address and account. I checked this community and people have been complaining about the same issue for 2-3 years. This really discourages people having multiple accounts for their families. Are you seriously suggesting people set up an email address just for this account?Also have been told by customer services that if you use an email address as a contact for an account it can NEVER be used to register for an account. He told me to go and set up a brand new email address for my new account.The other networks manage it fine, you just get a little dropdown to select the account you want to check in the app.Also why is there no option to change my login email address in the app or dashboard? I can change the contact ema

3
Will
iD Mobile Employee
3 years ago
mb-king
Newbie
mb-kingNewbie
asked in Community Archive.

Can i change the delivery address on my sim only?

Can i change the delivery address on my sim only?To work address?

1
Will
iD Mobile Employee
3 years ago
alecthomson
Civilian
alecthomsonCivilian
asked in Community Archive.

Phone busted but still in contract, what are my options?

My existing phone has stopped working and will not recharge can I therefore just purchase a new phone from Id as I’m not due an upgrade until 9/21? 

1
Will
iD Mobile Employee
3 years ago
mb-king
Newbie
mb-kingNewbie
asked in Community Archive.

Card verification failed

Used a credit card and a debit card and the 0.01p doesnt go through…..

1
Kevin
Newbie
3 years ago
I
Newbie
InvisibleNewbie
asked in Community Archive.

Missing Plug From The New iPhone

I've just received my new iPhone SE but it only has a charging cable which doesn't fit the usual Apple usb plug. Normally you get a plug with a new iPhone!!

2
Ryan
iD Mobile Employee
3 years ago
A
Civilian
AlexclareCivilian
asked in Community Archive.

Accessing historical bills

Hi. I need to obtain a copy of my bills relating to July 2019, August 2019 and September 2019. Could someone arrange to email me a copy please?

1
Kevin
Newbie
3 years ago
Partyup
Civilian
PartyupCivilian
asked in Community Archive.

quiz planet tournament

Can you play in more than one tournament at a time? 

1
Kevin
Newbie
3 years ago
C
Civilian
Cora.atkinsonCivilian
asked in Community Archive.

eligibility check

My mum bought a phone for me 2 years ago but i dont know when it is eligible to uprgrade, its not on her account to check and we domt know how to do it.

1
Kevin
Newbie
3 years ago
S
Civilian
sheila hopkinsCivilian
asked in Community Archive.

forgotten password to get into after i thought i had lost phone

cant get into phone as i thought i had lost it but i found it went to use finger id phone sliped and its asking for password which i have for got 

1
Kevin
Newbie
3 years ago
BingleBangle
Civilian
BingleBangleCivilian
asked in Community Archive.

Upgrade start date

My daughter’s current contract ends on the 4th Dec, so I am looking to upgrade but I would like to give her new phone as a surprise Christmas present. If I upgrade now, will the new contract start automatically or can I select the start date so that she can continue to use her old phone and contract until Christmas Day? 

5
Michelle
iD Mobile Employee
3 years ago
P
Civilian
philcCivilian
asked in Community Archive.

SIM-only deals which don't expire?

I want to buy my elderly neighbour an Alexa device, primarily as security so that she could use the call feature to get help in an emergency. She doesn’t have a smartphone, and wouldn’t be able to use one if she had. But I have an old iPhoneSE for which I could get a new SIM. I don’t want her to have a regular monthly outgoing. Is it possible to get a cheap phone/SIM deal which involves only the initial purchase and an occasional topup? The phone would never be used except in an emergency. I did think that a PAYG SIM-only deal would work, but I didn’t realise that all IDMobile’s SIM-only deals only last for a month.

3
Michelle
iD Mobile Employee
3 years ago
Terms & Conditions
Why iD Mobile?