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3G is being switched off and I can't make calls. What do I need to do?

5 months ago

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bsprivettCivilian

asked in Community Archive.

some calls go directly to voicemail

I use my phone for business so its imporatant to pick up calls.Some of my incoming calls ring as normal, but many go straight to voicemail even though I’m not on my phone at the time. Some callers say they get a message saying caller not available?Looked at all my settings but can’t find anything wrong!

565

3 years ago

Heather.BarrettCivilian

asked in Community Archive.

I would like to close my account

You have responded to my previous question and are referring to a PMS. What is this? I don't understand what you mean. I just want to close my account. Shall I just pay up the balance use my PAC code to give my new provider and keep the DD open or will you still claim my money. I am tired of all this time wasting. Just close my account for me will you?

1153

3 years ago

SarahRose89Civilian

asked in Community Archive.

First direct debit not taken

Hi, my first direct debit was due to come out on November 8th. However as that was a Sunday I thought it would come out on Monday 9th November. However it still hasn't. I was wondering what the delay was, as I don't want to get any penalties for it not coming out.Many thanks 😊

722

3 years ago

ibodgeCivilian

asked in Community Archive.

Cancel rolling 30 day data only contract

I took out an 30 day unlimited data sim in October but would like to cancel or suspend going forward. I may wish to reactivate it on a random basis for a month at a time, when I need mobile internet but don’t wish to continue every month.The app shows my term ends this month but gives me no option to cancel/suspend.Nobody is available on live chat and I’d like to get this sorted. Can someone help please?Cheers,Mike

2314

3 years ago

martinbell1985Civilian

asked in Community Archive.

Wanting to cancel my contract can not speak to anyone

I have tried calling - Get disconnected as no one available to talkI have tried online chat for days - No one available. I am unable to access my online account for my old phone number as I cut the sim card and it wants to send me a code to log in. I want to cancel my old phone contract with you asap that has finished! Please help!

421

3 years ago

n.longCivilian

asked in Community Archive.

Unable to checkout when purchasing upgrade

Hi,I’m trying to upgrade my phone, but every time I enter my bank details at the checkout it tells me I have timed out straight away, and the payment doesnt proceed.Nadia

291

3 years ago

David Luximon-HerbertCivilian

asked in Community Archive.

Issues cancelling account

I am looking to cancel my account and request pac code. Unable to log in/or reset password, states there is an error. When i text 65075, replies something went wrong. Unable to move forward, please could someone respond REMOVED

191

3 years ago

KAMSTARCivilian

asked in Community Archive.

Not able to speak to Live Chat

Your so called live chat is useless 3 weeks in the one reply I've had was clearly a bot that didn't answer the question, the service or lack of is an absolute joke, you should be ashamed of yourselves whoever closed the deal on this set up!!

398

3 years ago

D.CotteCivilian

asked in Community Archive.

Phone Not Charging - Repair Question

I have a Samsung A40 which we received in July 2019 and was an upgrade from my existing sim only deal. The phone has stopped charging through lockdown but there was no one to contact and you weren’t accepting phones for repairs. I still can’t see the correct channel to arrange for this apart from iD Community so could someone point me in the right direction as my son has been without his phone for months now and is having to use an old phone we had.

1228

3 years ago

xmicx123Civilian

asked in Community Archive.

Cancel ID Mobile contract

I would like to cancel my iDMobile sim only account as it is not being used anymore. However: I’m not registered for My Account so cannot process online I do not have access to the phone anymore so sending me a security message is no good The LiveChat doesn’t seem to work as it appears to be constantly busy. Please provide me with a way to cancel my account.

24537

3 years ago

Sean mayCivilian

posted in Community Archive.

How can I change my plan

Want to upgrade my plan dont have enough data month to month but won't let me on app

101

3 years ago

connelly73Civilian

asked in Community Archive.

Why won't ID honour my order?

Well after 4 days over about 4 hours on chat. 3 orders, 2 confirmed orders with ref numbers, still no upgrade. ID mobile customer service is a disgrace. I have an outstanding order and ID in the final chat have decided to cancel as they know they've messed me around and provided terrible advice. Is there an email or phone number to complain as the way I have been treated is a disgrace and there is no one to call or email, only the dreadful chat where they don't even read the messages.

281

3 years ago

esbotCivilian

asked in Community Archive.

Expired PAC code

Like others I’m trying to request a PAC code and being sent an old expired one. Live chat is unavailable and have tried calling 7777 as well to no avail. Could someone at ID pm me with a new PAC code?

131

3 years ago

Sfort98Civilian

asked in Community Archive.

trouble logging in

Hi I have a valid email and address and you’ve sent me emails confirming my order. But it is saying ur doesn’t recognise either. What the hell

391

3 years ago

sammyharrisonxxCivilian

asked in Community Archive.

is there anyway to turn off the feature that end calls?

i was wondering if there is anyway to turn off the feature that automatically ends calls after 2-3 hours. i have unlimited minutes so i don’t get why i still have this feature on, and why i seem to not be able to have control over it. i like falling asleep whilst on the phone and being able to wake up with the other person still there, so whilst i am asleep i cannot simply “dial back the recipient” so please don’t suggest this.

291

3 years ago

SClintonCivilian

asked in Community Archive.

Why am I getting texts off 3 Network demanding payment?

I’m receiving texts off 3 Network saying they can’t access my bank for a payment, well duh, of course they can’t, my contract is with you iD, I pay you, not them, so why am I getting demands off 3 Network?Since my useless chat with a customer service person in ‘live chat’ yesterday, I now have a RED reminder to pay my bill at the top of my Id homepage, even though 1: the money is there to be taken and 2: It’s not even due to be taken until today. Just what sort of **** show are you running there ?There’s no-one and no way to actually talk to anyone , it’s ridiculous, and to be honest, you should all be ashamed, your 3rd rate service is probably BADLY affecting peoples credit ratings

151

3 years ago

DanicaleesCivilian

asked in Community Archive.

How can I pay my a bill if I don't have a account and cant set one up

I can't pay bill the because I've tried to register a account through the app and im not able to because I don't have the phone number anymore so can't send a security code to that.. And online chat is useless because they tell me to ring up to pay bill I tried but they need a 4 digit code that you get when you set account up but I don't have it so Im completely stuck for paying my bill

341

3 years ago

krisl77Civilian

asked in Community Archive.

Pre order delivery date

I’ve placed a pre order for the iPhone 12 pro max, im just wondering will the phone be delivered on the date the phone is actually released, or will there be a few days delay before Id are able to ship them to customers?

1081

3 years ago

DoddjulyCivilian

asked in Community Archive.

New set up with old number

I have purchased a new contract and sim is in the new phone, I have completed the switch over and submitted the PAC code. This was 3 days ago and I’m still using my old phone. I thought it would have switched by now. ive also been billed already and not even used the phone.

191

3 years ago

skiwhizzCivilian

asked in Community Archive.

Change to Sim only

Hi my contract has ended and I am staying with ID but Sim only. I have received a SIM with a new number. I haven’t activated it as i need to keep my existing number. How do i check that this isn’t a new contract? My account still shows the existing contract details. Thanks.

191

3 years ago

GemmyskiCivilian

asked in Community Archive.

Ending my contract with a PAC code

My contract is due to expire later this month. I want to end it. I have already got a PAC code. When I click on the end my contract section on the app it says the website is under construction or something. Please assist. I have been trying all morning to speak to someone via phone or live chat and there is no one to speak to.

451

3 years ago

SmartyCivilian

asked in Community Archive.

unable to send a text since porting my old number

Since porting my old number I have been unable to send texts. They all come back with a message saying ‘not delivered’ but some of the texts do actually reach the people, not all. My friends have said that they receive messages from me but in a different phone number too (this must be the original iDMobile number that came with my new phone). They also tell me they get several repeated texts. So I’m guessing there is a technical issue. Can anyone point me in the direction to get help? Thanks

531

3 years ago

DeetiesCivilian

asked in Community Archive.

refund after leaving

I am still waiting for my refund for September. I have phone with on out come and I have live talk with someone who cannot help me. All I want is my refund back

131

3 years ago

WalWatCivilian

asked in Community Archive.

Is the upgrade to Data: 8GB at Monthly cost: £8.00 also 1 month rolling contract, or 12 months one?

Can I upgrade to uSwitch 12GB @ £8 deal? https://www.uswitch.com/mobiles/sim-only-deal/ebdbed2cffe22344a6c2aef166f592edceb6f2f8/

511

3 years ago

JagrestyCivilian

asked in Community Archive.

Return new SIM card

Your supplied SIM card is not compatible with my smart phone and I wish to return it. Grateful for your advice on how best to do this. Jacqui Musto

771

3 years ago

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