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3G is being switched off and I can't make calls. What do I need to do?

3 months ago

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PennyrichardspjrCivilian

asked in Community Archive.

need to cancel contrac within 14 days

I recently ordered a SIM card but want to cancel within the 14 day cooling off period. I have a called the direct debit

4 years ago

tharsan17Civilian

asked in Community Archive.

Poor network no data

Wembley Park Road - signal completely low i can here people voice from other side, they couldn't hear me. also internet not working.

4 years ago

SilverhoopCivilian

asked in Community Archive.

Can't log in

I am trying to log in to my account, I have forgotten all my details so followed the link for that. I input my e-mail, my name, my number and received the text to confirm, Entered the text details and received a page saying:Sorry, we have been unable to get any user name for the details entered I have tried live chat but only get a chatbot Can someone please allow me access to my account as I want to upgrade my existing package

4 years ago

MiagraceCivilian

asked in Community Archive.

sim card has not arrived

I was advised that my SIM card had been dispatched on 18th August and it has still not arrived?!

4 years ago

nineCivilian

asked in Community Archive.

Requested a PAC; was sent an expired code

I requested a PAC this morning and the code sent expired 15 days ago. It seems this is a common problem - csan someone send me a valid PAC for my number? Thanks.

4 years ago

Sarah72Civilian

asked in Community Archive.

How on earth do i pay this bill??

I was offered an upgrade on my son's phone, during the process I was unaware this was taking out another contact instead, I contacted ID who resolved the problem right away by cancelling the contract. Today I received a bill for 89p for the length of the contract. My problem is paying it.I tried to contact the automated line to pay it, but my own phone is also an ID one so it's giving the current status for my own account. I can't pay it online as the contract is cancelled and it didn't have a log in as it was set up via my son's account and I'm at a total loss as to what to do?I tried the online chat, but it just kept telling me to log in online or via app (which can't be done) or contact the automated line (which also doesn't work) and I can't find any other way of speaking to someone from ID to pay the amount I owe?Any help would be greatly appreciated

4 years ago

uzma1978Civilian

asked in Community Archive.

cancelling contract - charged after

I have cancelled my contract with iD mobile and have received my PAC code and given it to my new provider. However, you have taken my bill again even though I have cancelled. Why is this?

4 years ago

SimpleCivilian

asked in Community Archive.

i wish to cancel my new order

I’ve placed an order over a week ago, ID have already taken the upfront payment from my bank account, but I’ve not received any confirmation email. I had a request for yourself’s to send off to copies of my i.d via email of which I did. I’ve been trying to find out what is happening with my order to no avail. So I wish to cancel my order and have my money returned to my account. I’d be very grateful is someone could help with this as live chat is useless with this request with its constant automated response……...

4 years ago

Bill ThurlandCivilian

asked in Community Archive.

Tethering

I can tether my phone on hotspot but the internet does not work

4 years ago

charliebhoyCivilian

asked in Community Archive.

Not getting any 4G signal anywhere ?

4 years ago

CelinaCivilian

asked in Community Archive.

Error with transferred number

Hi there. I recently joined and I am having issues with my old phone number transfer. My IMessages are showing a different number. Additionally when messaging another number as text message, is showing as undelivered. Can anyone help?

4 years ago

jtankardCivilian

asked in Community Archive.

Moved from EE to ID - phone unlocked updates?

Hi Guys, I've just cancelled my EE contract and moved over to ID. My sim should be here tomorrow, EE have provided me with a code to unlock my phone as it was on contract with them.My question is once unlocked and ID sim up and running where will future updates come from ID or the phone manufacturer Huawei as its a Huawei Mate 20 Pro. Thanks in advance John.

4 years ago

tumblingdiceCivilian

asked in Community Archive.

cancel sim only within 14 days

HiI have received my sim card , haven't put it in my phone yet , but I want to use the 14 day cooling off period to cancel it. Can you tell me how I do this please.

4 years ago

RalphyCivilian

asked in Community Archive.

No Service

Since taking out this contract a week, I have not had mobile data, no texts and now no calls

4 years ago

GougCivilian

asked in Community Archive.

sim not working

My sim is not working how can I get it to work? I’ve been calling but no response and it is on a monthly contract.

4 years ago

viva76Civilian

asked in Community Archive.

contract change to sim only

Hi My contract ends on the 13th. I want to keep my phone and move to a sim only which I've just bought from id mobile at £7 a month (all the upgrades were over £20 a month for sim only). How do I cancel the £30 direct debit/contract and do I have to port my number? Thanks

4 years ago

Jamieleigh99Civilian

asked in Community Archive.

my allowances still are not working

Paid my phone bill a week ago and yet still my phone isn’t on, I’ve tried messaging as someone On your team said they was going to take a look at it and nobody has messaged me back, it’s not been ideal as I need my phone to ring out.

4 years ago

TinabeeCivilian

asked in Community Archive.

transferring my mobile account before i get a sim card

I have signed up and I am awaiting a SIM card. Can I arrange for my company mobile phone number to be transferred to my new SIM card before I actually receive the SIM card?

4 years ago

NadiahussainCivilian

asked in Community Archive.

cancel my plan due to coverage

Hi i am not getting coverage in my area in ls17 5bw moortown. And your phone help lines are not working. I want to cancle my contract need to know how many months left and how much i owe you for this phone. I cant have this contract as there is no point i only pay bill every month and cant use sim inside my house.

4 years ago

FrancophileCivilian

asked in Community Archive.

Using an unlimited data sim in Europe

I’m interested in the iD Mobile monthly contract unlimited SIM for £20.Can anyone tell me if I can tether while roaming in Europe (France) with this plan?And what is the fair use policy? I went to:https://www.idmobile.co.uk/help-and-advice/eu-roaming/fair-usage-policy?_ga=2.79046932.1008392567.1599761112-911499302.1599761112..and according to the drop-down options at the bottom of the page (£20 + Mine’s not listed) the ‘Open Data Policy’ doesn’t apply; not sure what that means?Thanks.

4 years ago

tyenfysCivilian

asked in Community Archive.

Contract ended, phone replaced privately but still paying the same amount.

I believe my contract (which included a phone) ended last November and the phone broke this March. I bought a phone myself, and want to continue with ID as I like the service I get. However, I feel that I should be paying less as I now own the phone. How do I go about changing my Direct Debit.Thank youl

4 years ago

JasminestoneCivilian

asked in Community Archive.

no data or service since yesterday

Hi I haven’t had any service or data since yesterday. I have restarted my phone and turned it on and off aeroplane mode. Can anyone help?

4 years ago

Mariaf66Civilian

asked in Community Archive.

help - I accidentally cancelled the wrong contract

i accidentally cancelled the wrong contract and i need assistance fixing this problem

4 years ago

Ramzan12345Civilian

asked in Community Archive.

i want my sim only contract cancelled

I want it Cancelled

4 years ago

LizzyethCivilian

asked in Community Archive.

Sim not activating

I bought an unlocked phone from carphone warehouse and I have an ID sim only contract. I've activated the sim and put it in and its still not working. I've been back to carphone warehouse and the lady has tried a new sim and activated that however its still not working. I can't speak to a human over the chat bot crap and no one has answered the phone. Can anyone please help? Ideally I'd like to speak to a member of the I'd mobile team?

4 years ago

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