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3G is being switched off and I can't make calls. What do I need to do?

3 months ago

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OlderbutwiserCivilian

asked in Community Archive.

Can I transfer mobile account from parent to child once they reach 18

Signed up to ID mobile account for my daughters phone few years before she was 18. Now she's 19 and wants to take on the account and pay for it directly from her own bank. Is this possible. She doesn't want to lose the number she has currently and doesn't like hassle 😅

4 years ago

Liz.sommervilleCivilian

asked in Community Archive.

call dropping

Hi. Can you help? I have been having problems with making calls. My calls are cut short on a regular basis. This has been happening for about 2 months. This can be between 3 min and above. I initially thought it might be my phone and contacted Apple. Apple told me to try a different sim provider in the phone and also try my sim in a different phone. I have done this and my calls are still dropping with a different phone. The calls being cut happens more frequently during working hours. Can you please help? I have tried to contact ID but Every way I am routed here, have put the question on before and didn’t get a response. Fingers crossed this time.

4 years ago

lucygillCivilian

asked in Community Archive.

Emergency calls only

For the last 48 hours my phone has had no signal and is on emergency calls only. I have tried putting on flight mode and off again, cleaning SIM, updating apps, checking for a software update, tried SIM in a different phone and it still doesnt work. Can anyone help?

4 years ago

mloizoCivilian

asked in Community Archive.

Locked Device

Hello, If I buy a new Android smartphone (Somy Xperia 1 ii) from Carphone Warehouse, with a new iD Mobile contract will the device be locked to the network?Carphone Warehouse claims that their devices are fully unlocked but they might get locked after inserting the SIM card. Can anyone clarify that?

4 years ago

BassCivilian

asked in Community Archive.

What credit reference agency is used to perform your credit checks?

I was in a CarphoneWarehouse store yesterday to upgrade my phone contract and the upgrade was declined to due a failed credit chek. I was shocked as I have a very good credit score and have never been refused a contract in my life. I proceeded to check my credit score shortly afterwards and it was 988 out of 999 which is rated “excellent” by the agency itself, so now I have no idea what I can do to proceed with my purchase. Can you let me know what credit reference agency is used to perform your checks, so that I can contact that specific agency? Perhaps there are slight differences between the agencies.

4 years ago

thedocCivilian

asked in Community Archive.

How do I end contract

Received notice I am valid to upgrade from 12/09/20.i want to end contract & take number avoiding additional charges, how do I do this?

4 years ago

RachelGallonCivilian

asked in Community Archive.

changing my bank details in the App

Hello, I’m trying to change my bank account details and have been told to do that through the manage direct billing, however on my account it I don’t have the link to do that? And therefore can’t wait my bill. Please can anyone help????

4 years ago

trishitadebCivilian

asked in Community Archive.

Refund for unwanted SIM

I ordered a SIM but got 2 SIMs. I immediately notified via on-line chat and I was told that the second one will be cancelled. I was still charged for the second SIM. I authorised one direct debit but 2 direct debits were made from my bank account. Now for 3 weeks I am contacting ID mobile for a refund of £0.39. I was told that "Yes I will raise the credit and the refund will appear in the next 5 working days in your bank account." Still did not get it! I was wondering whether I should stay with ID mobile with this ridiculous customer service!

4 years ago

TroyRahme20Civilian

asked in Community Archive.

Calls dropping at 20 minutes

My calls keep dropping at 20 minutes telling me that I am not allowed to call this number... it is very frustrating! Please advise. I also cant login to the call centre as I have never been given a pass code and kept my old number so dont have the original number issued.. Its actually infuriating!Please help!

4 years ago

PkastonCivilian

posted in Community Archive.

sim card not working

Ordered a new sim a few weeks ago. Just put it into my phone and its not registred on network.

4 years ago

Petepaint69Civilian

asked in Community Archive.

SIM not working after processing SIM only upgrade

When logging in to the ID app yesterday I received a text message saying that my new sim card is in the process of being activated and would take up to 24hrs. I have not changed the sim card and now cannot make any calls and have no service on the phone. And can't phone ID to sort it out as it just tells you to do it online!!!!

4 years ago

Swomack878Civilian

asked in Community Archive.

Trying to leave for another network

is www.id mobile.co.uk/help/and /advice leaving id mobile a different web page because its say not found and the mobile phone number i always is o2 and i did have a phone with id its ever that number thats why i couldn't even use the id app the the reason i am writing this its because its ran over two year's contact in may 24 I trying you

4 years ago

Manny96Civilian

asked in Community Archive.

how to cancel contract?

I lost my sim Card and unable to get hold of anyone on the customer service line I don't use my ID number and lost the sim a while ago and have since been stuck paying for a product I don't use I have no account information other than my name email name address my only solution seems like canceling the direct debit which would cripple my credit

4 years ago

ryandaniel99Civilian

asked in Community Archive.

Unrecognisable texts to my phone about my account

I don’t have access to my ID app as I have forgotten my login details, I’ve tried to reset them but I keep getting an error message, today I have gotten multiple texts to my phone referring to a person named Charlotte (My name is Ryan) the texts confirm cancellation of my contract and a fee of £80+. I tried calling but I was referred here to ask, my fear is that someone has managed to get into my account, can anyone offer any resolve for this, or pass me on to someone who can? Thanks

4 years ago

mshah50Civilian

posted in Community Archive.

mobile not working

for two months mobile not working cant call i have tried several times to contact you but no replyoplease look into this matter urgrently

4 years ago

amgems70Newbie

asked in Community Archive.

How do I hide my Caller ID? Spinning Circle

I have an iPhone 6 and am using it for work for the first time so want to block my number. When I go to settings and tap show my caller ID the page opens but all I get is a spinning circle. I have followed suggestions on Apple forums but it’s still not working. They suggested it could be a carrier issue. Any ideas?

4 years ago

Oak959Civilian

asked in Community Archive.

Over charged

Just taken a new contracted with id and was meant to pay £19.99 a month and I just been bill £25.52 but there nothing on my bill about charges as I don’t pay for calls or texts so why the difference

4 years ago

Codie95Civilian

asked in Community Archive.

Billing Issues

Could i get someone to look at my account please and ring me. This is causing me a great deal of stress. My bill is due but its incorrect. I pay £20 a month. Im on a sim only with a cap of £0 unlimited minutes and texts with 50gb that usually. Roll over, can someone ring me please i really would like to speak to human being this online service is very distressing. If my services are disconnected my kids will suffer because of it and me working from home will be affected to. The bill is due hence why im so determined to resslove this, I have tried everything live chat (dosent work) iD community and to be honest only someone with authority&access to my account at iD can address the issue. Ive more than done my part trying to communicate with the new circumstances due to the pandemic Can you guys meet me half way please. I have been trying to get in contact since 9am today! Ive also emailed iDcommunity with the issues and my details.

4 years ago

Andrew14Civilian

asked in Community Archive.

I have lost my SIM and am not registered for an account - how can I obtain a replacement

Hello - I have lost my id mobile sim and need to order a replacement. I do not have a registered id mobile online account. Your call centre is not open it seems. Please advise, thanks.

4 years ago

Satareh23Newbie

asked in Community Archive.

sim card not arrived

Ordered on 3.8.20 still has not arrived.

4 years ago

Lynette2608Civilian

asked in Community Archive.

Replacement Sim

I need a replacement sim, my phone is broken and account is locked so cannot have a text sent to phone to create new password. I have 3 different numbers under my account. I have been trying to request for the past 2 weeks.

4 years ago

drsteph123Civilian

posted in Community Archive.

Having trouble upgrading to SIM-only

I am at the end of my contract. ID website useless for changing plan to SIM only - fails to offer those alternatives. How do I actually contact ID? No email address, phone number or even postal address given. I am getting to hate ID more every day.

4 years ago

ma814Civilian

asked in Community Archive.

STAC code requested instead of PAC

Accidentally requested a STAC code when I was after a PAC- want to try and fix ASAP but but the live chat is always busy and don’t suppose they could help anyway. How do I get this sorted? Many thanks!

4 years ago

Jennyshelley123Civilian

asked in Community Archive.

How to end my contract

I'm trying to end a contract on my account with great difficulty, contract ends 4th August anyway but I can't cancel on my account as says I have to contact customer services, but the link to it doesn't work, I've tried calling but says closed due to covid, can't get through on live chat??? All I want to do is cancel my contract as I'm aware if I end my direct debit without cancelling it will affect my credit rating, can anyone help, terrible customer service from I'd, they seem to be making it impossible to end a contract

4 years ago

Ross BennetCivilian

asked in Community Archive.

My question has been closed un answered. Please continue until question is resolved in terms of contract canceled

Re this answer from Ryan where he closed my question - Please open the question again as the link does not work. Please don’t close the question until It’s concluded. Hi Ross, We’re sorry to hear about that. The quickest way to cancel your plan is by logging into your account online or through our app to request a cancellation of your plan. Alternatively, you can contact our Live Chat Team here to request a cancellation, they can also note your complaint too. Please let us know if you have any trouble with using this service. Thanks, Ryan

4 years ago

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