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My iD.

Everything you need to know about iD Mobile.

26088 Topics
Steve.moore3
Civilian
Steve.moore3Civilian
asked in Community Archive.
Upgrade

Upgrade before contract end   Hi.  I would like to upgrade early but my contract does not finish until November.  If I take a new contract with a new phone supplier can I keep my current number?    Alternatively can I pay the remaining months on my contract and then upgrade?

1
Kevin M
Legend
4 years ago
B
Civilian
Barrywhitlam2Civilian
asked in Community Archive.
PAC Code Problem

Hi I have filled in the pac code form to transfer my number to ID but it has not worked and i have got a message saying i need to contact you. However the live chat is down and there is no phone number Please can you get in touch .

1
Kevin M
Legend
4 years ago
tarajb
Civilian
tarajbCivilian
asked in Community Archive.
PAC

I have requested a PAC code and it is not working as it is saying it is invalid. How do I request a new one?

3
Kevin M
Legend
4 years ago
X
Civilian
XoseCivilian
asked in Community Archive.
Cancel SIM please

I want to close account, but dont have sim and dont have access to id app account. Live chat doesnt repply and if reply cant close. Please help

1
Kevin M
Legend
4 years ago
albertbarich
Civilian
albertbarichCivilian
asked in Community Archive.
Is the network down

hi , my mobile data isn't working.   I've rebooted, turned data on and off and checked my bill and allowances but cant see anything wrong.   Is this a network issue?

1
Ryan
iD Mobile Employee
4 years ago
Sianeill
Civilian
SianeillCivilian
asked in Community Archive.
Double billed

I paid my bill monday then a direct debit has been taken out today for the same amount 32 pound and has put me in a unplanned overdraft I'm not happy this has happened twice now and the online chat isn't working 

1
Ryan
iD Mobile Employee
4 years ago
J
Civilian
JcorbsllyCivilian
asked in Community Archive.
How to speak to iD Mobile

Does anyone know how to actually speak to someone from ID this is an emergency...

5
Ryan
iD Mobile Employee
4 years ago
L
Civilian
LauraWCivilian
asked in Community Archive.
Still being charged after cancelling contract

  I cancelled my contract on 25/06/20 and have been charged twice since then once on the 9/07/20 and again on 22/07/20 and am unsure to why

2
Ryan
iD Mobile Employee
4 years ago
M
Civilian
Memph2512Civilian
asked in Community Archive.
Replacement SIM request

I broke my phone and damaged my sim putting it in the new phone. I’ve tried to get onto my ID mobile account but can’t remember my password 🙈. When I request to change my password  ID mobile keep sending me a code to the phone I can’t use. Tried chat but the length of time waiting is 40+ mins. Ive has to buy a gift gaff sim in the meanwhile. How on earth can I request a replacement sim - please help!

1
Ryan
iD Mobile Employee
4 years ago
S
Civilian
shxnnon.sCivilian
asked in Community Archive.
I upgraded but billed twice

I have recently upgraded my ID mobile plan and my contract for my old phone ended last month. However, it has still took money for my old contract as well as my new plan this month. 

1
Ryan
iD Mobile Employee
4 years ago
C
Civilian
Craig1975Civilian
asked in Community Archive.
Bill paid on time on 22nd July but phone has been on restricted services for 3 days

I pay my bill by direct debit on time all the time. The last payment came out on 22nd July. For the last 3 days my wife's phone has restricted services. There is no option to ring customer service as everything is automated and live chat doesn't work. This is a complete joke. How can a company get away with this? How can you not be able to speak to customer services? I wont be paying another penny until this is sorted.

1
Ryan
iD Mobile Employee
4 years ago
N
Newbie
NMSANewbie
asked in Community Archive.
No delivery and cancellation not possible, what to do????

Hi everyone, Decided to share my situation here to see if any other members ever had something similar and also to see if anyone from ID complaints team actually does anything because up until now the support has been a joke. 18 days ago (11th July) I did an upgrade online, including new phone and new monthly plan. Delivery was scheduled for 2 days later, because upgrade was done on a Saturday. Received an email confirming delivery for the 13th (dpd)… excitement, new phone arriving!!!  13th passed and nothing. Checked the online track provided by dpd and it mentioned that parcel was already at my local depot. Decided to wait 1 more day because in current situation we know things might take a little longer.  On the 14th, nothing. Online tracker still mentioned that parcel was at the local depot. At this point I used the online chat with dpd to see what was going on. They said that because it had been more than 24h since the parcel was last scanned an investigation had to be opened b

2
N
Newbie
4 years ago
zul
Newbie
zulNewbie
asked in Community Archive.
transferring number

I joined yesterday, on 10 gb for 8 pounds contract. Coverage was not so good. Cancelled, asked for PAC and was given the same as I joined with. Got message saying that this sim card can be used as pay as you go. Decided to give it a go. Bought a bundle. Tried to transfer old number from Vodafone using the PAC given. Got message that something was wrong and need to contact customer service. Spent 1,5 hours on webchat with adviser just ignoringme for 45 minutes. Now need to make sure that I only have pay as you go. Need old Vodafone number urgently.

1
Kevin M
Legend
4 years ago
L
Civilian
LooseleafCivilian
asked in Community Archive.
cancellation didnt happen and been paying for a year without usingg the sim!!

Please can you help, I asked to cancel a sim over the phone soon after receiving it as Turned out my daughters phone was only compatible with another network .   however I’ve only just noticed the extra ID mobile direct debit has continued for months on end despite no usage ever on that sim!   please could you help with a refund. 

1
Kevin M
Legend
4 years ago
Richb16
Rookie
Richb16Rookie
asked in Community Archive.
Sharing Data

Is it still  NOT possible to share data with another family member on id?  I’ve seen threads from 2 years ago where it wasn’t possible,  yet EE and others have willingly done this with no hassle.  becoming a strong point in their favour if ID still lag behind the field in this simple ‘family friendly’ function??

1
Kevin M
Legend
4 years ago
Ismahan
Civilian
IsmahanCivilian
posted in Community Archive.
bundle

My bundle finished and I need to restart it and I can’t do that on the app I got important numbers to call and I can’t do that because customer service is close because of COVID-19 please help thanks

1
Kevin M
Legend
4 years ago
C
Civilian
CBird66Civilian
asked in Community Archive.
LOCKED OUT OF MY BANK ACCOUNT PLEASE HELP

How do I get help ??? This is ridiculous that there is no one to contact and I am shut out of my own banking and will incur charges because my mobile is not receiving the codes the bank is sending me. I need some help - it is 12:20am and I can not now sleep as I have been trying for 2 hours to access my bank. Very poor systems and zero support. Will need a new mobile contract with customer support which will cost more money now

2
C
Civilian
4 years ago
Lyam2012
Civilian
Lyam2012Civilian
asked in Community Archive.
Help?

How to get help and support from Customer Services when you can’t do it on the App and they’re call centre closed??

1
Emil
iD Mobile Employee
4 years ago
VRaw
Civilian
VRawCivilian
asked in Community Archive.
Cancelling Sim

For the last 2 months I have been trying to cancel my daughter SIM card. It says on her account cancellation pending. It still hasn’t been cancelled and I’m STILL paying.  who can I talk to. This is ridiculous?  I spoke to someone on a chat about a month again. Who was useless. 

3
Kash
iD Mobile Employee
4 years ago
F
Civilian
floradoblarCivilian
asked in Community Archive.
My SIM card hasn't arrived

I ordered my SIM card on Wednesday 22nd July. I immediately got confirmation that it had been processed and I was charged my Direct Debit the next day. The SIM has not arrived yet and I am a bit fed up as there is no way to contact a rep to ask about it. My other contract has expired so I can’t currently phone or access 3G and it’s hugely annoying, as I was sure that the ID SIM would come in time.

3
Kash
iD Mobile Employee
4 years ago
B
Civilian
BayfCivilian
asked in Community Archive.
Roaming in Scotland

When I am in the north west of Scotland my phone switches to roaming. It wasn’t a problem when we were on holiday but we plan to move there. Is there any reason why the signal it was trying to connect to counted as roaming rather than UK? I live in England and my account is UK registered.

3
Kash
iD Mobile Employee
4 years ago
R
Civilian
rwbaCivilian
asked in Community Archive.
Blocked site

When using the idmobile data there is one site that will not load no matter what browser I use but if I switch to Wi-Fi it’s fine which would appear to show that the site (https://kentonline.co.uk) is being blocked by idmobile, I’ve no idea why as it’s a perfectly innocent site.

4
R
Civilian
4 years ago
S
Civilian
Sian CCivilian
asked in Community Archive.
Problem with incoming calls and SOME texts

I changed to iD last Thursday 23/7.  My husband went through the process on my behalf to change the new number to my existing one.  However I can’t receive text messages and phone calls from him, but I have received text messages from others.  When he last tried to phone me, the message he got was ‘incorrect number’.  I went back to the Carphone Warehouse with whom I dealt to change to iD and the lady who helped me tried my sim in her own phone, tried calling it from the shop phone and had the same problem.  She told me that the problem is with the sim card and that I would need to contact you to get another sim with the number I want to use already updated to it.  If this is the case, what will happen to all the contacts on the sim I currently have?   Kind regards, Sian Corner

1
Kevin M
Legend
4 years ago
boberty87
Civilian
boberty87Civilian
posted in Community Archive.
sim only

i want to change my contract to sim only

1
Kevin M
Legend
4 years ago
Martarae43
Civilian
Martarae43Civilian
asked in Community Archive.
Billing problem.

Hi 👋🏻 my first post here, I was wondering if I could speak to an ID Mobile customer support person please? Many thanks :)

8
Kevin M
Legend
4 years ago
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