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3G is being switched off and I can't make calls. What do I need to do?

5 months ago

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27329 Topics

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ChrisMMCivilian

asked in Community Archive.

use of data allowance in France

Hi I’m in France (Alps)and can’t use my phone without having to pay for add ons despite having over 8gb of data left in my monthly contract. I have turned on data roaming on both my iphone11 and on the iD app. Why isn’t my allowance being used?

41013

4 years ago

Becky22Civilian

asked in Community Archive.

Data charges when not used?

Hi. I have been charged for using all my data, not sure how because I have logged into people's internet and if no Wi-Fi has been available then I have not used it. Does anyone know why this is happened??

3253

4 years ago

ickiCivilian

asked in Community Archive.

Trying to buy Iphone 11 and website does not accept data £ discount which is offered by ID mobile

I am trying to buy an Iphone 11 with a pay monthly plan for 10GB of data, unlimited calls and unlimited texts. ID mobile then offers an upgrade to 20GB data for only £1 more each month. When I am agreeing to this offer, ID mobile is experiencing problems with this offer. This has been happening since yesterday. Could you please fix this issue or/and advise? Thank you.

193

4 years ago

rmadlaniCivilian

asked in Community Archive.

outgoing calls to emergency services

Hi - I’m a new(ish) ID mobile customer and I’ve recently had reason to make a couple of calls to emergency services (dialing 999 or 101) but each time I do they connect me to the Scottish police/emergency services not the London version where I live.As a result I’ve been unable to report a crime I’ve been witnessing in a timely way by phone and don’t understand why my SIM/phone is showing as Scottish.I ideally don’t want to refer this to ofcom but I was told a load of rubbish by the chat operator and I think this is really dangerous and would like it resolved urgently - to help prevent crime and also in case I ever needed to call an ambulance.

621

4 years ago

Karen131070Civilian

posted in Community Archive.

Help, cannot send texts, receive texts or make calls

Bought my 11 year old a huawei phone on contract to make walking to/from school safer, so she can contact people in emergencies, she can’t send texts-says either not activated on network or waiting for connection.she can’t receive textsshe can’t receive calls- just says not available and if she tries to make calls- cellular network not availablethe phone is effectively useless!

563

4 years ago

Mizar25Civilian

asked in Community Archive.

verified by visa isnt working. verifone

Trying to get my SIM only deal sorted but keeps failing on the verifies by visa verifone bit. My card is fine. Problem with visa or ID??

501

4 years ago

Mummy03Civilian

asked in Community Archive.

Need the number for the debt collection company

What is I'd mobile number as I'm in debt with them. I had a debt recovery send me a letter but I've lost it so I need I'd number

16884

4 years ago

Daz316Civilian

asked in Community Archive.

Unable to recieve incoming telephone calls

Hello, I am hoping someone maybe able to assist me regarding a problem with incoming calls. Any advice would be greatly appreciated. The problem: I activated my sim/account a few weeks ago. I am unable to recieve incoming telephone calls. I can recieve texts (I have text myself to check). My internet works perfectly. I can make calls fine too. Its just I am unable to recieve any calls, when someone tries to phone me it doesn't ring its just one long beep (like the line is disconnected). I did port my old number accross about a week+ ago. My old number that I ported across looks to be set up as when I phone someone it shows the correct number. I have tried downloding the MMS/Internet settings and have activated them accordingly yet the problem persists. I've checked the details match against what they should be on the manual settings page and they do. My phone is a S6 (Samsung). Any help or advice would be greatly appreciated. Thank you & Kind regards.

3516

4 years ago

DawsofCivilian

asked in Community Archive.

Mobile data not working (iphone 6s)

My was working perfectly yesterday until around 4:00 when it stopped connecting to the internet and I have had no access since. Unfortunately my broadband cable has been cut by workmen so need my data to tether to my pc for work. I’m now at a friends so I can use their wifi. I can get on everything if on wifi but as soon as I turn it off no access. I’m in the FK1 postcode area.

381

4 years ago

KYLE STOKOECivilian

asked in Community Archive.

Unlocking Iphone 11 Pro for foreign Sim card

I have completed a 2 year contract already and recently upgraded to a new iPhone and started a new 2 year contract. I work away for months at a time out of Europe so I had my previous iPhone unlocked so I could use the foreign (Kazakh) sim card while away then use my ID sim when I return to the Uk. I recently read that it is now more complicated to unlock iPhones and there is a 6 month wait. This is no good to me as I am due to leave soon and need my foreign SIM card to work! As an existing and reliable customer I am hoping Idmobile will consider helping me with this. I can not speak to anyone at a call centre due to the Covid situation. kyle

2053

4 years ago

John MawCivilian

asked in Community Archive.

My phone line keeps dropping calls

The phone line keeps dropping after a few minutes with a message that I am not authorised to dial that number, although I am and have been speaking to the person on that number for a few minutes already.

3329

4 years ago

GemmaAlexanderCivilian

asked in Community Archive.

Unable to receieve messages

Hi there, I requested a transfer of my old mobile number onto my new device from Vodaphone to ID Mobile on Thursday the 6th of August whilst purchasing my new phone to then which I received the transfer on Monday the 10th of August. Since then I have noticed that I am able to send messages however I am unable to receive them but receive them through my old phone. I contacted Vodaphone to discuss this and they have no control over this number or issue as it has moved to ID.I have attempted to turn off IMessage and reboot the phone but can’t find a solution. Unsure if there is an issue within my account.Any help would be greatful. Thanks Gemma

461

4 years ago

ifranmohammedCivilian

asked in Community Archive.

ANYBODY PLEASE HELP. 9 DAYS AND STILL NO ACTIVE SIM

I can anybody help me as you probably know for my previous posts I have been having major issues with this network whereby I've transferred my number to this network and almost 9 days later they still haven't managed to activate my SIM and now the support on this forum or where are the problem and it's been 4 days and even them have not been able to help me so please can somebody give me some advice as I'm all I'm asking this to use the contract that I'm paying for at the moment. please do not refer me to the chat service because honestly he is the worst chat service in living history re2 because it takes almost 20 to 30 minutes to get connected and when you do do they don't know how to deal with your problem and then disconnect you on purpose and then you have to go back in the queue but more worryingly I've contacted the support on this network and they've been less than helpful and now it's been 10 days and I still can't use my SIM even though I'm paying monthly contract for it and

311

4 years ago

AspraggonCivilian

asked in Community Archive.

Which is right data use message of info on app?

I had a message saying 100% of data has been used but my ID app says there is 2GB left. Which one is more accurate?

261

4 years ago

Jenni46Civilian

asked in Community Archive.

charges for non-geographic numbers

my Nan got charged£5.22 for non-geographic calls she hasn’t made (she only rings me, my mum, my uncle and her sister)

331

4 years ago

NothappybunnyCivilian

asked in Community Archive.

Unfair arrangement regarding bill

at the beginning of the pandemic I made an arrangement with id mobile as I was in a vulnerable health position and needed my phone on to summon for help ect that I would have a 90 day grace period where I would not lose service if I was unable to pay my bill . However my services did become restricted within a few weeks ... as I was 3 days late with my bill I managed to summon help and with the help of an email and this forum it was put back on and an apology issued ... it meant I was one bill behind each time but it was OK cos we had agreed that me and id However for the last 5-6 weeks without warning my services were restricred again and my account handed to a debt collector ... who rang me constantly I explained the situation and that I had paid every month as agreed and cleared off every bill so it was infact the current bill they were cutting me off for and passing on despite my agreement with them ( I have emails from them confirming the arrangement) During my weeks restrictions

35320

4 years ago

andy298Civilian

asked in Community Archive.

Can't access online account

I need help.I've just upgraded my sim card within the last week.I'm now trying to access my online account but can't remember my password, i had it saved on my PC until last week when i upgraded, but my PC went bang and i lost it. I'm now working on a different PC. When i do a password reset it rejects my email address which i know is the correct one as i have emails from you sent to it.I've tried the live chat option but am failing the security questions when the answers i'm giving are correct to the best of my knowledge.I'm at the point of giving up and closing my id mobile account and going elsewhere. There's no option to talk to a real live person anywhere and i'm at a loss.

1532

4 years ago

EildonCivilian

asked in Community Archive.

Mobile data not working [Roaming]

I’m having problems whilst in Spain with mobile data. Although it is switched on both on my phone and in the app, unless Wi-Fi is available it tells me it is disconnected. I don’t know how to make it work so any suggestions will be great fully received.

4494617

4 years ago

Leanne1982Civilian

asked in Community Archive.

My data is not working

Hiya! I have upgraded my daughters sim card so she would get more data. The new sim arrived today and we have activated it, she recieved a text to say that the sim is now activated and she is able to use her texts minutes and data! However, the data is not working! We have turned on the mobile data but still it wont work. I really need to get this sorted as we go away on Thursday so data is a must and one of the reasons I upgraded! Could you help please 😊Thanks Leanne

913

4 years ago

User120820Civilian

asked in Community Archive.

Where is live chat?

Where do I find the live chat? https://www.idmobile.co.uk/help-and-advice/contact-us there is no link on this page.

1831

4 years ago

flo_90Civilian

asked in Community Archive.

Cancelling my monthly plan

I need to cancel my monthly plan and there is no one to speak to by phone as they said they are not dealing with this type of query. How can I cancel?

511

4 years ago

Mo8197Civilian

asked in Community Archive.

phone using old and new numbers after port

New contract with ID had pac number from EE and transferred old number to new phone but when sending text the phone uses the new number and not the old number, how do I delete new number from phone?

1182

4 years ago

Bluebird62Civilian

asked in Community Archive.

i am unable to log in to my account,

I am unable to log onto my account as I have lost my password. when I put my password in and clicked on I get a message that I am not registered yet I am getting statements from you for my mobile .i keep trying and I have just left it but I think it is now the time to get things sorted . hoping you can help julue

361

4 years ago

maggymayCivilian

asked in Community Archive.

why is it so hard to cancel my contract

131

4 years ago

Denis MitchellCivilian

asked in Community Archive.

I want to purchase a new phone but being told to wait 6-months?

I have a Sim only deal, which started in April 2020, and I now want to purchase a phone from iD mobile. I have been told I can't purchase a phone because I haven't been with them for six months, and I have to wait until October. This sounds like madness, because I need a new phone now. Can anybody help me?

451

4 years ago

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