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My iD.

Everything you need to know about iD Mobile.

26085 Topics
H
Civilian
HelenchesterCivilian
posted in Community Archive.
Recurring Bundle - money taken but unable to make calls

I have a recurring bundle the money for this has been taken on 14/05/2020  .... You are currently saying that I have no credit and I am unable to make calls or send texts..... I have had to top up an extra £10 just to make an emergency call . I want a refund on the £10 and my PAC code.... Please contact me urgently

1
Mohammed
iD Mobile Employee
4 years ago
W
Civilian
WalterVCivilian
asked in Community Archive.
I can't register a pay and go sim (£5 bundle) - urgent assistance appreciated

I have a brand new mobile (not a smart phone). I have put the new Sim into the phone and will use the mobile number given with this new Sim. I have tried to register the Sim with ID mobile.  It states that it has sent the mobile a number to be able to complete registration.  I have tried this process 3 times and yet I still have not received a message on this mobile.  I really need the Sim to work soonest because it is for someone in hospital.   Thank you very much.

1
Mohammed
iD Mobile Employee
4 years ago
N
Civilian
NetjertCivilian
asked in Community Archive.
I'm unable to make payment until 2 days after the payment due date

I can't pay my bill until 2 days after the due date.

2
N
Civilian
4 years ago
Ciredraw
Civilian
CiredrawCivilian
asked in Community Archive.
I want to keep my old number

Were is my old number, I need it it's important I have hospital appointments and its contact number?? It's been 2weeks

1
Mohammed
iD Mobile Employee
4 years ago
bigh201
Civilian
bigh201Civilian
asked in Community Archive.
my bill

how can i yous my dater when it is terd off

1
Mohammed
iD Mobile Employee
4 years ago
Helen2107
Civilian
Helen2107Civilian
asked in Community Archive.
Keep number. How do I know it's being done?

Hello. I'm new and have requested to keep my number. I've filled in the form but cannot see where it says that it's been done. I can only log in on the app, the website says my login details are wrong when they are not. I tried live chat but waited over half an hour then was disconnected 

3
P
iD Mobile Employee
4 years ago
W
Civilian
wendijCivilian
asked in Community Archive.
Sim size

Hi, I have a very old Nokia Lumia 630, I am planning to buy an iphone 6s and would like to ask if my existing iD sim card will fit into it? I currently just have the most basic £3.99 Sim only deal. I have a Micro Sim in my phone at the moment.  Thanks for any help. Wendy.

1
P
iD Mobile Employee
4 years ago
M
Civilian
MalyonCivilian
asked in Community Archive.
Can I use my old phone towards cost of new phone?

I am interested in the iPhone XR on the 2gb plan. Can I use my iPhone 6 towards the cost of the new phone?

1
Mohammed
iD Mobile Employee
4 years ago
D
Civilian
DaveB11Civilian
asked in Community Archive.
cant complete registration via the app

I have down loaded the app, but I left it too long to input the verification code. ~I requested a new code to be sent, but a message appeared on the screen saying “sorry, that action couldn't be completed. Please try again later.  but I can’t try again because I am now locked with that message on the screen. Can you please help?

3
P
iD Mobile Employee
4 years ago
Linda919191
Civilian
Linda919191Civilian
asked in Community Archive.
upgraded but no phone or email

I was due to upgrade over a week ago so picked a new phone applied for it and havent heard anything back i had 1 email saying thank you for your order and thats it but on my id app its still showing that i can upgrade can anyone help i just want know if my order as actually gone through or not ive since tried to upgrade 4 times and still doing the same thing 

1
P
iD Mobile Employee
4 years ago
D
Civilian
daisusiekCivilian
asked in Community Archive.
Getting a new pac code

Hi, so i would like to get a new pac code and transfer my number back to vodafone but due to the virus the call centres are closed. Anyone knows how i can contact ID mobile and get the PAC code.?

1
P
iD Mobile Employee
4 years ago
L
Rookie
lesallen45Rookie
asked in Community Archive.
MY Huawei Y9 not listed..

I have just joined iD mobile & so far all is well. However I received an email “Get Started” This does not list my phone which was bought in Thailand also some webpages will say  “Not supported in your Country” & yet it is all set for UK. Can I overcome these issues? Thank you,

2
L
Rookie
4 years ago
K
Civilian
Krmessenger
asked in Community Archive.
upgrade ordet

I ordered an upgrade nearly 2 weeks ago. The phone was showing in stock at the time of order and currently be advertised as in stock. I have not received any update regarding my order or expected delivery date. Rather disappointing.

1
P
iD Mobile Employee
4 years ago
Carolinaaa.
Civilian
Carolinaaa.Civilian
posted in Community Archive.
upgrade wont complete

I’m unable to upgrade because something is going on with my card

1
P
iD Mobile Employee
4 years ago
A
Civilian
annjohnbrooker41Civilian
asked in Community Archive.
SMS Texting

I have a problem texting my sister since last wed.  She can text me but when I reply or send a message at random to her it comes back saying ‘not delivered’.  I can text everyone else okay.  My husbands mobile is on ID network as well and she received his texts ok.  Can you help please?

12
A
Civilian
4 years ago
N
Civilian
natalieannaCivilian
asked in Community Archive.
Wrong data allowance allocated in phone settings?

Hello,    I have recently joined iD Mobile and my plan includes 20GB of data per month. However, it’s only showing as 2GB on my phone - please can this be resolved?    Thank you, Natalie

3
Mohammed
iD Mobile Employee
4 years ago
F
Civilian
FabeCivilian
asked in Community Archive.
upgrade but no phone received

Hello, I have ordered my mums upgrade a week ago and i still havent received the phone!? i paid an upfront cost of £50. no updates! can someone help?

3
Mohammed
iD Mobile Employee
4 years ago
C
Civilian
ClivedoubleCivilian
asked in Community Archive.
Not getting my old number on my new phone

I received an Upgrade validation code from ID a few days ago. I went to the Carphone Warehouse site to use this but the Samsung Galaxy A10 Upgrade did not show ID as an option. On “Chat” the operative said it was a website problem and he set up a “new” package on a link which would put my old number on my new phone. I was sceptical but went along with it. now I can make a call but not receive one. So I never got to use this code (9052). Also does this mean Ill be paying for both phones as I haven't properly finished my old contract? Confused and Frustrated

1
P
iD Mobile Employee
4 years ago
MommaKitti
Civilian
MommaKittiCivilian
asked in Community Archive.
Upgrade Missing?

So, I upgraded my contract 2 days ago. Ordered a S20. Had to go through CS because the discount code wouldn't work. They got me to stay with them whilst I checked out to make sure it was working, since they generated me my own code. I got an order number, it was processing, all seemed well.  Yesterday and today, there's no sign of me having done anything. The dashboard is still asking me to upgrade. No emails. No texts. Just, nothing. The upfront cost didn't come out of my bank, either, at least. But what the heck is going on? I have 3 dependants and have to go outside to make calls, which I can't do on my own with kids, so I can't call ID directly.  What the hell is going on? I've been with you guys 6 years - What've you got against my upgrading?!

1
P
iD Mobile Employee
4 years ago
Trina1964
Civilian
Trina1964Civilian
posted in Community Archive.
Trina1964

hi, I need to speak to someone about my brother in laws mobile phone contract as he sadly passed away on tuesday

1
A
iD Mobile Employee
4 years ago
J
Civilian
Jcathro08Civilian
asked in Community Archive.
account blocked live chat not working.

My bill is paid when you make a call it redirects you to a line which says I owe £0 but my account won’t connect to the internet or text etc. When you click live chat it says thanks for connecting and closes the chat. How am I suppose to get help for someone to look at my account?

1
P
iD Mobile Employee
4 years ago
A
Newbie
Aunty YNewbie
asked in Community Archive.
Log in and add ons not working

2 days ago I had a text to say I was running out of mins, so logged on and added some. Today I had text to say I’d run out of mins and will be charged at 40p. Tried to log online, but that’s not working. Can anyone help please.

1
P
iD Mobile Employee
4 years ago
F
Civilian
FreyasbvCivilian
asked in Community Archive.
add on

I have just bought an add on for £30 for 12 months 10gb. It’s not clear. Is it a one off payment of £30 added to my next bill or is it £30 every month for 12 months?  Also it said click continue to see breakdown of price so I was expecting to see that before it added it to my account but it’s just added it didn’t show me a breakdown and now I can’t cancel it! Please help! I can’t contact anyone getting no responses! 

1
A
iD Mobile Employee
4 years ago
Gayle85
Civilian
Gayle85Civilian
asked in Community Archive.
Error with outstanding balance

I closed my account in October 19. I spoke to a customer service advisor over the phone who advised my after the next bill my account would be clear. I have today checked my credit score and I have a red mark against I'd as I apparently have a £1 balance. This was completely unknown to me and is now causing me an issue as has reduced my credit score due to 2 late payments followed by non payment. This is not a late or missed payment as I was completely unaware of it. I have today tried to contact customer service who are now closed but would like someone to contact me to resolve the issue.

3
P
iD Mobile Employee
4 years ago
R
Civilian
rofiCivilian
posted in Community Archive.
reactivation my cancel contract

hii I didn't paid last couple months bill and they cancel my contract . so how can i reactivation my contract again .help me plz

1
P
iD Mobile Employee
4 years ago
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