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My iD.

Everything you need to know about iD Mobile.

26106 Topics
M
Civilian
mdhuckCivilian
asked in Community Archive.
Pixel 3 Gift Card

Signed up to a new ID 24 month contract for a Pixel 3a yesterday. Today ID mobile are offering a £50 gift card to anyone taking out a contract with a Pixel phone. Can I cancel and reorder to get the gift card or is there an easier way? Thanks.

3
Gregor
Sidekick
4 years ago
Shortexxx
Civilian
ShortexxxCivilian
asked in Community Archive.
Sim Only Call Forwarding

Hi does the sim only data plan for £7 and 2.5gb include call forwarding as I wish to forward calls to another number using the sim. Will the calls fall inside my allowance meaning I wouldn't have to pay extra? Thanks

1
Gregor
Sidekick
4 years ago
Jooshyyyy
Civilian
JooshyyyyCivilian
asked in Community Archive.
Refund

Hi, so i recently upgraded with id online and instead of upgrading it took out a new contract that i had to pay a upfront cost of £99.99 and i havent receved a refund, ive sent the phone back and the phone got back to the warehouse on the 26th of march I send all my details away with the phone and I'm starting to panic as its a lot of money. I've emailed the customer services team and haven't had a reply, I know its probably a hard time due to the situation going on now, although I was still expecting to receive a refund by last week. I have emailed them on my main email.

1
terrywebbs
Novice
4 years ago
F
Civilian
fredbloggsCivilian
asked in Community Archive.
unable to log on to the id app

unable to log on to the id app as it says email or passport wrong .used link for forgotten password and the link for username unable to log on to any as it said my details are incorrect help

2
S
Civilian
4 years ago
NeilSumner331
Civilian
NeilSumner331Civilian
asked in Community Archive.
Advice pkease

Is it possible to put credit on another ID mobile from my ID mobile. I gave  my father in law a new Samsung, so he could video message during this lockdown. The direct debit has been taken ever month, but when he tries to call it says he has no credit .

1
Gregor
Sidekick
4 years ago
F
Civilian
Fishwxm11Civilian
asked in Community Archive.
change number but keep account

Can someone help, I want to change my phone number but carry on with my account. I have 13 months left on my contract but need to change My number. Thank you.   

2
F
Civilian
4 years ago
BrendonWarner99
Civilian
BrendonWarner99Civilian
asked in Community Archive.
Upgrading and keeping old number

So, my new phone has arrived which I got from upgrading from my old phone with iD. Now I want to keep my number so do I just put the SIM card from the old phone into the new one. Or do I have to activate the new SIM card that came with the new phone?

1
Gregor
Sidekick
4 years ago
G
Civilian
GranvilleCivilian
asked in Community Archive.
Nn7 no signal

Is anybody else suffering from having no signal in the NN7  area. Normally pretty good indoors and out, but haven't had anything for days. Makes it very difficult for multi factor authentication for banking when they send your phone a code. 

10
terrywebbs
Novice
4 years ago
JKilkelly
Newbie
JKilkellyNewbie
asked in Community Archive.
Moto G6 Charge issue

Hi there. My Motto G6 is working OK apart from the fact that it will no longer charge.  Anyone know where I can get advice for this? John Kilkelly

1
terrywebbs
Novice
4 years ago
terrywebbs
Novice
terrywebbsNovice
asked in Community Archive.
Forum email notifications for new private messages

Glitch with the email notifications for new private messages on the forum. Second time now I have had a message and not got an email notification. So I turned off all the settings in my profile. Then turned them all back on again a minute later, might solve it or not? I do occasionally get notifications, but not all the time…. ...is this a general thing or just my account?

1
PavD
Legend
4 years ago
A
Civilian
Andy LCivilian
asked in Community Archive.
Charging issue

My Samsung Galaxy A40 suddenly stopped charging this evening. It’s about to die.. I have tried cleaning the charging point but it made no difference. I have tried different charging leads. It’s been fine up to now. Help please!  

1
Gregor
Sidekick
4 years ago
G
Civilian
giotto.djCivilian
asked in Community Archive.
Upgrading while still inside the minimum plan length

I have droppped my phone and broken the screen. Getting it repaired is not an option during the COVID-19 lockdown. I joined ID on 01 Aug 2018 on a 24 month plan. My account details say I’m not eligible for an upgrade until 01 June 2020. Is there any way I can upgrade to a new plan in order to get a new phone if the monthly cost of the new plan is more than my current one before the 01 June 2020, which is 2 months away? Cheers,

1
Gregor
Sidekick
4 years ago
AnaMaria
Civilian
AnaMariaCivilian
asked in Community Archive.
PAC code request

Hi there, I would like to find the PAC code for my number. Please help me with the steps to follow in this case. Thank you 

2
DanielPearman
Civilian
4 years ago
electropterodactyl
Civilian
electropterodactylCivilian
asked in Community Archive.
phone broken how do i cancel contract temporarily?

my Doro phone has stopped working. it just wont switch on, screen is a-blank. i have rang the doro people and they have asked me to send it to them for repair, but of course i am unable to go to a post office due to the COVID-19 restrictions. i want to cancel my contract for the time being so that i am not paying monthly for a phone that i cant even use. how do i go about this? many thanks, God bless

3
A
iD Mobile Employee
4 years ago
T
Civilian
tonkatoysCivilian
asked in Community Archive.
How do I get my handset unlocked?

I am transferring to another network but need my Moto G5 unlocked.   Can someone help me with this?   Thanks  

1
A
iD Mobile Employee
4 years ago
CerysLouise
Civilian
CerysLouiseCivilian
asked in Community Archive.
How do I cancel my contract if I do not have any of the details?

I dont know my phone number, where the phone is or any information about my plan however i still want to cancel it, how can i go about this without any information other than my name and address??    Thanks, Cerys

1
PavD
Legend
4 years ago
R
Civilian
RunronCivilian
asked in Community Archive.
I need my PAC code to transfer my number?

how do i leave ID on the 17 march 2020 need pac number no one to contact?

1
Richard.C
Novice
4 years ago
G
Civilian
GrimNewsCivilian
asked in Community Archive.
How do I cancel my contract?

I've been trying for days to cancel my contract with iD as my signal has been appauling recently (1bar). Everytime I've tried to use the app it wouldnt let me, until today... the same day the contract renewed. As all the staff are at home, how would you recieve a refund for the service that you haven't used? The app doesnt seem to work properly as noted by quite a few threads. I realise this may not be the best time to chase these issues but as I'm working from home I need to be able to use my phone.

1
PavD
Legend
4 years ago
L
Civilian
ledgertonCivilian
asked in Community Archive.
My replacement SIM has no service?

I recently ordered a replacement ID SIM and activated it via the app. The customer service representative I spoke to said it might take about 24 hours after activation to start working. 4 days later I still have no service. Would appreciate some help. Thank you 

1
PavD
Legend
4 years ago
mkbussey
Civilian
mkbusseyCivilian
asked in Community Archive.
I cancelled my Direct Debit too early / Cancellation

 cancelled my direct debit for my 7 pound a month contract, thinking (mistakenly now I see) that would automatically cancel my contract.  But it seems I SHOULD first have cancelled the contract and THEN after 30 days or more, once the final bill had come through, cancelled the direct debit.  Question is what to do now!  (A complication is that I am now in Kenya -- for maybe many months! -- and don’t want to use that SIM card for anything as the cost will be great I suspect.)  Thanks for any help.   

1
PavD
Legend
4 years ago
T
Civilian
TE23Civilian
asked in Community Archive.
My contract expired in November 2019 and I am still being billed!

I am being charged for a contract that expired in November 2019. I need to speak to someone urgently. 

1
PavD
Legend
4 years ago
nuria
Civilian
nuriaCivilian
asked in Community Archive.
I have not been able to access Data service since joining iD

Hi, My data hasnt worked from the beginning and it is included in the price thanks

1
PavD
Legend
4 years ago
S
Civilian
SusanneRCivilian
asked in Community Archive.
How do I increase my Credit Limit?

Hi, I need to request an increase to my credit limit to my capped allowance. Now that I’m working from home, I frequently have to call a premium number in connection with my work. I already have unlimited minutes as part of my allowance, but as the number is a premium number, this isn’t included. My work will reimburse the costs of the premium calls, but I’m nearing the end of my credit limit and soon won’t be able to make the calls anymore, which is essential for my work. The message I’ve received from ID mobile says that I need to call the call centre to increase my credit limit, but I’m aware that this is closed.  Please can someone from ID mobile get in touch and help? Many thanks.    

1
PavD
Legend
4 years ago
K
Civilian
KittenCivilian
asked in Community Archive.
I received a bill despite cancelling

I canceled my contract and returned phone within 14 day cool off, they said i owed £6.63 fine i thought now i have a bill saying i owe another £6.63 this month april dont think it can be correct cant contact them cause its closed cause of this virus what do i do now i dont think i owe any more.

1
PavD
Legend
4 years ago
John A
Civilian
John ACivilian
asked in Community Archive.
Bill payment taken twice?

I notied money has been taking out of my bank account.. i have already paid my bill for last month so why has money been taking

1
PavD
Legend
4 years ago
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