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Everything you need to know about iD Mobile.

27358 Topics
sapphireempson
Civilian
sapphireempsonCivilian
asked in Community Archive.
debt recovery plan

im looking to set up a debt recovery plan however im currently with step change and you do not accept plans with them, i was wondering what other debt recovery teams you work alongside, kind regards  sapphire

191
A
iD Mobile Employee
4 years ago
hayleymartin1174
Civilian
hayleymartin1174Civilian
asked in Community Archive.
Calls jumpy and text notifications not received

For a while when I talk on the phone (not over wifi calls) it is difficult to understand what is being said as the sound is very jittery, it is also like this when listening voicemails. I also often dont receive text notifications unless I open the messaging app. Is this likely to be a fault with my provider or with my phone? I have a J5 samsung phone that is 3 years old.

274
hayleymartin1174
Civilian
4 years ago
K
Civilian
KarryarryCivilian
asked in Community Archive.
No service all day today. Any info please?

No service all day in the Bristol area. Any reason why please? 

172
K
Civilian
4 years ago
T
Civilian
timdogCivilian
asked in Community Archive.
Billing Cap and Data Allowance

Hi I just recieved a text saying i have reached 80% of my billing capping limit. This has happened before when i ran out of data and used more without realising. However i have plenty of allowance left across all my ​monthly allowances (over 1.4gb of data left) - so i shouldnt be being charged for extra data - can ID please advise as to what i can do please? Would normally phone support or chat but obvs not possible currently. Thanks  

541
A
iD Mobile Employee
4 years ago
K
Civilian
Kingston123Civilian
asked in Community Archive.
Can id mobile provide compatible SIM for my handset?

I recently bought a sim only monthly contract from Id mobile and transferred my number onto it.  When I received the new sim, it would not work with my phone (Samsung galaxy s5 mini - G800f) I then found that it is not on the list of id compatible devices: I therefore cancelled the contract so as not to pay for a monthly contract  I couldn't use.- I now seem to have lost my old number as my old contract was cancelled when I switched the number onto id .   I have now been told on another online forum that the new provider - id - should have been able to provide a compatible sim for my handset. This was not offered  when i raised the issue on id  online chat and ended up cancelling my account.  Does anyone know if this is true? Can I set up a new monthly contract with id and request a sim that is compatible with my handset?  How would i go about this if so? 

391
A
iD Mobile Employee
4 years ago
Liam1998
Civilian
Liam1998Civilian
asked in Community Archive.
cant pay my bill sue to covoid 19

Hello there I’m currently unemployed at the moment due to the covoid-19 outbreak and I’m worried that due to not get any money. My phone is going to be cut off and won’t be able to use it I was wondering if it’s possible to freeze my payments then once this is over and I go back to work start paying it again and pay the extra for the time off a little bit a month with the monthly payments 

741
A
iD Mobile Employee
4 years ago
A
Civilian
anonymous20201Civilian
asked in Community Archive.
Fed up

Two weeks ago I explained my situation of not having my sim card anymore (it’s been an ongoing issue now and so you guys have been making money off me for months without me using it, which is fine, that’s on me for not cancelling earlier). Recently though I’ve tried to cancel my contract but you’ve conveniently made it to my knowledge impossible to do so. Live chat is never available.   “Sorry to hear you are having difficulties with cancelling your plan - if you have no longer have the SIM this makes use of the app redundant, I'm afraid the only way to cancel is to talk with us directly through our Live Chat service which can be found here:https://www.idmobile.co.uk/help-and-advice/contact-us Unfortunately with the contact centres currently closed due to the ongoing situation ,the live chat service does get very busy - i can only recommend periodically checking to see if there is an agent available to help with your request. I appreciate this isn't ideal and would like to apologise fo

681
A
iD Mobile Employee
4 years ago
C
Civilian
ConnormorrisonCivilian
asked in Community Archive.
No service after paying bill

For a few weeks, my service was disconnected as I didn't have the money to pay my bill. I was paid the other day and immediately paid the bill using the ID app. Since then however, my service has not been resumed.    I have been unable to phone home to check on loved ones because of this, and due to ID's phone lines being shut, I can't speak to anybody to sort this out. I am paying for an important service that I am not getting. I want to know if and when this will be fixed. 

151
A
iD Mobile Employee
4 years ago
C
Civilian
Coolio1081Civilian
asked in Community Archive.
PAC code not changed from previous provider.

I have moved to Id from Vodafone. Signal not best so requested PAC code to return to Vodafone. The PAC code has not changed to an id pac code so cannot return to Vodafone. Anyone any advice? Thanks

201
A
iD Mobile Employee
4 years ago
M
Civilian
mjstonesCivilian
asked in Community Archive.
Account Payment and cancellation

I signed up for an ID account unfortunately the sim card was not compatible with the phone. I have no online account. I now have a FINAL NOTICE letter for a total of £8.00 but am unable to pay it or cancel the monthly contract. I would have thought that if someone was sending out Final Notices then they should be providing somewhere to pay it. I would be much obliged for any help on this I have already tried the sim in an old phone but the sim activation number is not recognised                                         Mike

641
A
iD Mobile Employee
4 years ago
M
Civilian
MandyjoneshaleCivilian
asked in Community Archive.
my network

Please can someone help me. My phone/network is fine everywhere but because I used next doors network a few times, had his password too, everytime I come into my flat it goes to his network which is fine in the bedroom but no where else, so do I have to disconnect from his  and how do I get mine on there then.  Thank you in advance.

194
M
Civilian
4 years ago
Valthos
Civilian
ValthosCivilian
posted in Community Archive.
monthly bill suddenly double with no listed charges

For some reason my bill this month is 48 pounds instead of 28 but there's no listed charges whats happened? 

141
A
iD Mobile Employee
4 years ago
R
Civilian
RIC624Civilian
asked in Community Archive.
Incorrect Bill for April 2020

Hello,   I’ve been billed twice for the period of 06/03 to 05/04 which has doubled my last bill. How can I get this resolved if the call centre is closed?

291
A
iD Mobile Employee
4 years ago
dr.teo33
Civilian
dr.teo33Civilian
posted in Community Archive.
unauthorized transactions

Hello,i have unauthorized transactions on my visa debit card,i don.t have any subscribe form in id mobile limited,but some moths along i have each month recurent payments,can you stop them please? my card NR is 4921819030696117 ex of Transaction type: Reference: 10985849/001 53.27 GBP

171
A
iD Mobile Employee
4 years ago
S
Civilian
SanhughesCivilian
asked in Community Archive.
phone broken

Hi iam having problems with my phone and obviously cannot bring into a shop to get fixed. It keeps saying I have head phones on which I don't, I have done everything I can to try fix it but can't, the reason I am messaging you and have emailed you ad my phone is still in warranty at the moment but I don't know when the shops will be opened and by then if may not be, so what am I suppose to do? 

463
A
iD Mobile Employee
4 years ago
R
Civilian
rexCivilian
asked in Community Archive.
'upgrade' to SIM only deal

I’ve ‘upgraded’ from a  2 year contract to cover the cost of the phone, to a SIM only deal. Following advice from this forum, I did the upgrade as the old contract finished, as it could not be done before.   Surpisingfly I have received a new SIM in the post. Is this just some silly IDMobile  system glitch, that everyone gets a SIM whether or not they need one? My phone works well on the old SIM. The instructions with the new SIM do not relate to me changing from an existing contract - but are addressed to someone joining IDMobile for the first time.   Clearly IDMobile’s sytsem is faulty as the instructions are wrong for me - can I just bin the new SIM?

3023
A
iD Mobile Employee
4 years ago
Scorpio
Scorpio
asked in Community Archive.
Activation of Pay Monthly SIM

I'm thinking of buying one of your pay monthly sims 1 month contract (4G)£10.00 [list] [*]300 minutes [*]Unltd texts [*]10GB data [/list] Why is the SIM pre activated when I buy it when you say it will take 2 to 3 days to reach me by post. Surely it should only be activated when I put it into my phone and activate it?

3573
A
iD Mobile Employee
4 years ago
R
Civilian
RAC39Civilian
asked in Community Archive.
Very poor ID Mobile signal in house. Good signal outside

 have very poor mobile signal which means I need to go into the hall anytime I need to make or receive a call on my mobile. I'm 81 and this is obviously not acceptable, particularly;arly at this time when I'm isolating and getting even more calls than usual from family and friends. To assist with advice here are a few details (postcode ML3 7FR, Motorola G7Power) I have good wifi throughout the house if this could be utilised? Please advise solution or I will be forced to change mobile provider. Thank you for your guidance  

515
A
iD Mobile Employee
4 years ago
Sfountain
Civilian
SfountainCivilian
asked in Community Archive.
0330 numbers

Does 0330 numbers come out of my bundle 

1621
A
iD Mobile Employee
4 years ago
S
Civilian
Superman22Civilian
asked in Community Archive.
unable to make calls - no signal

Phone keeps saying “searching” all the time and cannot get a signal. Has there been a problem in the north east of Scotland in the last few days

221
A
iD Mobile Employee
4 years ago
C
Civilian
Chris79Civilian
asked in Community Archive.
Complaint - Bill paid, services not only still restricted but now receiving Final demand letters and threat of debt collectors!!

Hi, As soon as this is resolved, I am leaving this service provider, I have never come across a company as bad as this before. My services got restricted as I didnt realise my bill didnt get paid for some reason, so i paid through the automated online system. It said transaction failed, even though my money has left my bank account to IDMobile. ( Sop still happy to take my money and tell me you didnt!? ) Phone still restricted and now received a letter saying my account will be passed to debt collectors and damage my credit rating. All because IDMobile system is faulty and wont accept I have paid! With the fact they have also not put anything in place to deal with situations like this ( they have given zero options to deal with faulty payments ) which is very bad as it is  messing around with customers money and now also getting debt collectors involved because of THERE flawed system. Also I can not use my phone for anything, which with the whole staying at home due to Corona Virus, is

1341
A
iD Mobile Employee
4 years ago
C
Civilian
Catherine StantonCivilian
asked in Community Archive.
how to block my number

Hello, how do I block my mobile number when dialling out, as I am an NHS volunteer and I need to keep my mobile number secure when dialling a person that I don’t know? Thank you Catherine 

1303
C
Civilian
4 years ago
G
Civilian
grabruceCivilian
asked in Community Archive.
Replacement SIM needed

I need a replacement SIM card, to be sent to my home address, and I need to ensure the number is my number (not a new number). Please help!

763
P
iD Mobile Employee
4 years ago
A
Newbie
AcdeagNewbie
asked in Community Archive.
PAC code required

I requested a PAC code through the app and received one that started with HTG and had an expiry date in the past. It appears that because my number came to you from Three I got my old Three PAC. How can I get an ID Mobile PAC which I presume doesn’t start with HTG?

663
P
iD Mobile Employee
4 years ago
Dujuan99
Civilian
Dujuan99Civilian
asked in Community Archive.
mobile data

I have mobile data with another service provider, can I just pay for the phone it’s self and not the data thats comes with the phone

131
A
iD Mobile Employee
4 years ago
Terms & Conditions