- - Help Hub
Pay Monthly Phones
SIM Only Deals
Upgrades
Service Status

3G is being switched off and I can't make calls. What do I need to do?

5 months ago

Community
My iD.

My iD.

Everything you need to know about iD Mobile.

27357 Topics

Recently active

Most replies Most views Newest first

Nanna BrendaCivilian

asked in Community Archive.

Number Transfer not completed

I submitted a PAC code on Monday and my old number still hasn't transferred over? Any idea when this will happen?

1861

4 years ago

HetemaruCivilian

asked in Community Archive.

Verificiation code not accepted

Have tried to change password on the app using the forgotten password prompt, each of the verification texts ive been sent for this havent been accepted. Have tried copy and pasting the code as well as copying it myself and have sent new codes several times, but it still doesnt seem to accept. Any idea why this might be?

391

4 years ago

fee27Civilian

asked in Community Archive.

Why cant I respond to Paypal Text No 62226

I received a text from Paypal last night that required a 1 for yes and 2 for no reply - I was unable to send this text as it kept failing? I have £2.00 in my buffer account so I dont know why this wouldnt send?

346612

4 years ago

IanBealeNewbie

posted in Community Archive.

0800 numbers

Do 0800 numbers use your inclusive minutes on a pay monthly plan?

1872

4 years ago

iD MobileiD Mobile Employee

published in Community Archive.

Billing – everything you need to know, in one place

Please note: This article has been archived. For more information, click below. https://community.idmobile.co.uk/bills-payments-charges-60

129630

4 years ago

Pingy88Civilian

asked in Community Archive.

Airtime rewards

I know this question has been asked before but this was 2 months ago, is there any plans to get our network onto the airtime rewards app? As there isn't just major network providers in there anymore it'd be interesting to know why ID isn't?

4641

4 years ago

BarryTiptree2

asked in Community Archive.

What numbers are included in my allowance

If I take up a sim only monthly package with a free 500 minutes included. Which numbers can I ring ? I.E. what numbers are not included in the 500 minutes ?

18094

4 years ago

papasmurfCivilian

asked in Community Archive.

SMS messages disappeared on changing phones

Transferred SIM from old Motorola to new Xiaomi phone. SMS history has disappeared. iD Mobile app has moved over OK but associated Messaging one hasn’t. SMS are being handled by Android Messages app pre-installed in new phone. Is there a way to resurrect the original Messaging app data?

462

4 years ago

pgdgCivilian

asked in Community Archive.

account pin login

I have changed my phone and can now only login with username and password not with my pin

6099

4 years ago

BeeChoosy86Civilian

asked in Community Archive.

NO SERVICE.. PHONE NOT ALLOWED FOR VOICE NOTIFICATION

MY PHONE IS SAYING NO SERVICE, AND IT HAS A NOTIFICATION THAT SAYS “PHONE NOT ALLOWED FOR VOICE” I KNOW I HAVE SERVICE AND I CANT FIX THIS ANY HELP WOULD BE GREAT, SAM SUNG GALAXY

1451

4 years ago

gearbox162Rookie

asked in Community Archive.

iPhone 11

Hi. I was scrolling through the phone deals to see whether the iPhone 11 has gone up or down as I like to make sure way before, as I dont like last minute decisions and saw that it was advertised at £36.99. I was like nooo and thought I would have to get the XR but I checked...it was advertising the 128 GB model and not the 64 GB material which I will get. Why did it do that? I genuinely thought it went up in price when in fact it was a different storage configuration...

451

4 years ago

robert_a_hudsonCivilian

asked in Community Archive.

iPhone SE (iOS 12.4.1) Message Send Failure for certain Text Messages

There are certain numbers which I am unable to send text (SMS) messages to. They are not premium numbers, but provide services (e.g. to check credit card account balances). Messaging to most numbers work, but I’ve now two service numbers which I just get ‘Message Send Failure’ and a ‘Not Delivered’ notice when I try and text the service. I have checked and enabled premium numbers just in case, but this seems to make no difference. Can anyone help? Thanks.

1806

4 years ago

RogerSturgeCivilian

asked in Community Archive.

Activating upgrade SIM

Eventually I managed to get a message from you saying my card had been activated but my number is still not registered in the network. What’s going on?

593

4 years ago

ClodworthyCivilian

asked in Community Archive.

Nuisance Calls Renumber

Hey ID, super shocked that you won't provide a free of charge renumber for someone fleeing domestic violence without a police crime report number. Super shocked too that the manager I spoke to insisted that my daughter must report the crime. It's pretty impressive that you're employing experts in domestic violence in your call centres and I applaud the move Sadly, not everyone wishes to escalate the cycle of violence by getting the police involved. They did offer that we could cancel the contract though. 2 questions 1. Please can you review this policy? 2. Are you team specially trained to have such little regard for customers- the old school like it or lump it approach.

612

4 years ago

gearbox162Rookie

asked in Community Archive.

Should I get iPhone Xr as my first iPhone since getting an iPhone 4?

I’ve not owned an iPhone personally since the iPhone 4 and I am considering getting an iPhone XR. Would this be a solid upgrade from the Galaxy S8? Would this fare well as a 2nd iPhone?

2019

4 years ago

iD MobileiD Mobile Employee

published in Community Archive.

What can I do in the iD Mobile App and My Account online?

Please note: This article has been archived. For more information, click below. https://community.idmobile.co.uk/your-id-account-app-66

190430

4 years ago

gawilson1Civilian

asked in Community Archive.

Changing from Micro Sim to Nano Sim

If I purchase a Sim Free phone can I swap my Micro Sim for a Nano Sim ?

4182

4 years ago

iD MobileiD Mobile Employee

published in Community Archive.

Why is my bill higher than expected?

Please note: This article has been archived. For more information, click below.

49060

4 years ago

Valiant9Civilian

asked in Community Archive.

Phone gone mad

So last night I downloaded a particular app for the first time. Could be coincidence but… Noticed as I was going sleep that I wasnt connected to my WiFi, though in my bedroom it can be hit and miss. Put my phone on charge and at 4am unplugged it as it was fully charged. Got up at 6am and it was on 80% Got work at 7.30, 17% On charge all day, hovered between 13 and 17%. Changed battery, no effect. Cannot log onto my WiFi, keeps saying ‘cannot connect’ and ‘incorrect password’ even though I’m entering the correct one. Back of phone red hot. Phone dipped to 2% at 4.30pm, been on charge 6 hours, only on 26%. Anyone any ideas before I launch it at the wall?? Thanks in advance

1484

4 years ago

NigelMCivilian

asked in Community Archive.

Replace my mother's sim

My 83 year old mother has lost her phone. I have bought a new phone but I want a replacement sim. Telephone help line said because I was not the account holder I would have to take her into shop to get new sim. NO What do I do?

261

4 years ago

NevCivilian

asked in Community Archive.

WiFi Calling on Motorola G8 Power

Is the Motorola G8 Power going to work with WiFi calling on ID Mobile? I see the G8 plus is already on the list of compatible phones.

13711

4 years ago

iD MobileiD Mobile Employee

published in Community Archive.

How do I change my Direct Debit date in the iD Mobile app?

Please note: This article has been archived. For more information, click below.

13220

4 years ago

Kjass8436Civilian

asked in Community Archive.

International call charges to India

Is there any international calls deal... with who I can call in india with no charge?

1701

4 years ago

iD MobileiD Mobile Employee

published in Community Archive.

How can I pay my bill?

Please note: This article has been archived. For more information, click below.

7700

4 years ago

iD MobileiD Mobile Employee

published in Community Archive.

How can I view my past bills?

Please note: This article has been archived. For more information, click below.

3800

4 years ago

1
...
984
985
986
987
988
989
990
...
1095

Page 987 / 1095

Terms & Conditions

Sign up

Already have an account? Login

Social Login

Username *

E-mail address *

iD Mobile Number

Password *

I accept the terms & conditions

loginBox.register.email_repeat

Log in to the iD Community.

No account yet? Create an account

Social Login

Username or Email

Password

Remember me

Forgot password?

Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.

Enter your e-mail address

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.