The login email I use does not exist anymore so when you send an email with code I cannot pick it up. Advice please.
Hi
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We’d recommend keeping an eye out for updates to the iD Mobile app, the team are still working on some issues with this.
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Tom
I can log into my account using my laptop, but when I try to login on my mobile using the new phone app, using the same email and password, all I get is a blank white screen. I've tried reinstalling the app to no avail. Please advise.
Perhaps the ‘new’ iD app is still unreliable, and only the https://my.idmobile.co.uk option is working properly at this point-in-time,Â
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I can log into my account using my laptop, but when I try to login on my mobile using the new phone app, using the same email and password, all I get is a blank white screen. I've tried reinstalling the app to no avail. Please advise.
Hi
We are aware that there was an issue with selfcare, however this should now be resolved.
Please can you retry and let us know how you get on.
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Kash
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I have now re-registered 3 times and still can't access my acount
apparently you have to re-register and link your phone number.
I am going through the process and I am stuck at this stage and I am not receiving the SMS.
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I tried re-sending and starting the process twice:
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