The login email I use does not exist anymore so when you send an email with code I cannot pick it up. Advice please.
Userlevel 4
+3
Hi
All customers need to re-register for the applications, so you can use any new email that you like. You then link your mobile number (after a few security questions) to that email address.
Hope this helps.
Cheers,
Kieran
I am going through the process and I am stuck at this stage and I am not receiving the SMS.
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I tried re-sending and starting the process twice:
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Userlevel 1
apparently you have to re-register and link your phone number.
I have now re-registered 3 times and still can't access my acount
Userlevel 7
+7
Hi
We are aware that there was an issue with selfcare, however this should now be resolved.
Please can you retry and let us know how you get on.
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Kash
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I can log into my account using my laptop, but when I try to login on my mobile using the new phone app, using the same email and password, all I get is a blank white screen. I've tried reinstalling the app to no avail. Please advise.
Userlevel 8
+9
I can log into my account using my laptop, but when I try to login on my mobile using the new phone app, using the same email and password, all I get is a blank white screen. I've tried reinstalling the app to no avail. Please advise.
Perhaps the ‘new’ iD app is still unreliable, and only the https://my.idmobile.co.uk option is working properly at this point-in-time,Â
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Userlevel 7
+4
Hi
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We’d recommend keeping an eye out for updates to the iD Mobile app, the team are still working on some issues with this.
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Tom
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