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Hi, I am not recieving any incoming calls or texts since I ported my number from Lebara

  • 21 June 2023
  • 8 replies
  • 3537 views
S
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I can make calls and use data but I am not getting any incoming calls or texts, when I send text to my own number I receive it and I tried requesting help from ID customer service but no resolution found yet, I need few one time passwords to access some apps. So could someone please help me how do I fix this? Thank you. 

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Best answer by andewhite 21 June 2023, 17:23

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andewhite
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Userlevel 8
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Have you tried a Network Reset on your handset @Santhosh Palla? 

S
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Yes I did try it but didn’t work, I reset my entire phone too but still didn’t work, changed my sim into different phones still didn’t work. 

andewhite
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Userlevel 8
Badge +9

If your iD SIM card doesn’t work in several different phones @Santhosh Palla, it sounds like your iD SIM needs to be replaced.

 

S
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My sim card does work, I can make calls and use data, I can receive calls from one or two people but not everyone, no text messages at all. I bought in a replacement sim but I was told by customer service changing sim does not do anything. @andewhite 

andewhite
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Userlevel 8
Badge +9

My sim card does work, I can make calls and use data, I can receive calls from one or two people but not everyone, no text messages at all. I bought in a replacement sim but I was told by customer service changing sim does not do anything. @andewhite 

Okay @Santhosh Palla, community members can’t check the iD account of a customer.

I’d suggest using Facebook Messenger, or sending a Twitter DM (direct message) to speak with customer support about getting your incoming calls & texts working - following your number transfer to iD Mobile (from Lebara). 

These support teams work until 8pm on weekdays (and 6pm at weekends).

 

Kash
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Userlevel 7
Badge +7

Hi @Santhosh Palla,

Welcome to the Community!

Sorry to hear that you have had issues after your port.

Please let us know here if you still require assistance and we would be happy to help.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
S
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Hello Kash, Yes unfortunately the calls and texts are still not working. @Kash 

Kash
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Userlevel 7
Badge +7

@Santhosh Palla,

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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