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Hi, I am not recieving any incoming calls or texts since I ported my number from Lebara

S
Community Member

I can make calls and use data but I am not getting any incoming calls or texts, when I send text to my own number I receive it and I tried requesting help from ID customer service but no resolution found yet, I need few one time passwords to access some apps. So could someone please help me how do I fix this? Thank you. 

Best answer by andewhite

Have you tried a Network Reset on your handset @Santhosh Palla? 

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    andewhite
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    • June 21, 2023

    Have you tried a Network Reset on your handset @Santhosh Palla? 

    Forum member (non-iD).
    S
    Community Member

    Yes I did try it but didn’t work, I reset my entire phone too but still didn’t work, changed my sim into different phones still didn’t work. 

    andewhite
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    • June 22, 2023

    If your iD SIM card doesn’t work in several different phones @Santhosh Palla, it sounds like your iD SIM needs to be replaced.

     

    Forum member (non-iD).
    S
    Community Member

    My sim card does work, I can make calls and use data, I can receive calls from one or two people but not everyone, no text messages at all. I bought in a replacement sim but I was told by customer service changing sim does not do anything. @andewhite 

    andewhite
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    • June 22, 2023
    Santhosh Palla wrote:

    My sim card does work, I can make calls and use data, I can receive calls from one or two people but not everyone, no text messages at all. I bought in a replacement sim but I was told by customer service changing sim does not do anything. @andewhite 

    Okay @Santhosh Palla, community members can’t check the iD account of a customer.

    I’d suggest using Facebook Messenger, or sending a Twitter DM (direct message) to speak with customer support about getting your incoming calls & texts working - following your number transfer to iD Mobile (from Lebara). 

    These support teams work until 8pm on weekdays (and 6pm at weekends).

     

    Forum member (non-iD).
    Kash
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    • June 26, 2023

    Hi @Santhosh Palla,

    Welcome to the Community!

    Sorry to hear that you have had issues after your port.

    Please let us know here if you still require assistance and we would be happy to help.

     

    Kash

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    S
    Community Member

    Hello Kash, Yes unfortunately the calls and texts are still not working. @Kash 

    Kash
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    • June 27, 2023

    @Santhosh Palla,

    We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

    To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

    Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

    We’ll see you there.

     

    Kash

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
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