Question

new sim received but showing a different number to the one I requested to keep

I have received my new sim i asked for my old number to be used on it but if i ring somone it comes up with a new number

Thanks

Userlevel 8

Then you have not received a replacement SIM, you have a new *pay go sim with a new number, new account etc.

*As you posted in the pay go section of the community, I assume it’s a pay go SIM.

Im sim only so should be able to have my old nimber can i have a puc code please

Thanks

Userlevel 8

I am a customer just like you. You need to speak to live chat and you can do the here.

Edit: Did you edit your original post?

Userlevel 8

Im sim only so should be able to have my old nimber can i have a puc code please

Thanks

Have you just joined iD Mobile on a SIM only pay monthly plan, or are you wanting to leave iD Mobile for another service provider @Sheila Jenkins?

Userlevel 7

+10

Hey @Sheila Jenkins

It sounds like you purchased a new contract and joining us for the first time, is this correct?

When you purchased you submitted a request to keep your number via a PAC code.

What date did you select for this?

Mohammed

Why iD Mobile?

Sign up