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PAYG voicemail charges

  • 13 April 2023
  • 5 replies
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5
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Userlevel 1

Hi, I have just transferred to iD and I'm a bit confused about the PAYG charges for voicemail.

In the FAQ section for voicemail it states -

 

Does it cost anything to use voicemail in the UK?

The calls you make to voicemail come out of your monthly minutes allowance.

"If you run out of minutes you'll be charged the standard rate for using voicemail, which is 40p per minute (with a one minute minimum call charge).

You'll also be charged the standard voicemail rate if you use the call back service within voicemail."

 

But in my account on the web and in app, it states on out of bundle PAYG charges -

"Our charges.

Out of plan charges.

Calls (Per minute)

Calls to voicemail 3p"

 

Which is correct?

 

Thanks

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Best answer by andewhite 13 April 2023, 14:32

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5 replies

andewhite
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If you purchase a 30-day bundle (allowances), voicemail calls come from the bundle’s allowances.

If you don’t have an active 30-day bundle, you’ll need to PAYG by adding credit to your iD account to use voicemail.

🍀

 

5
Rank
Userlevel 1

Thanks for replying, but my question was about the cost. Is 3ppm or 40ppm?

 

 

.
andewhite
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Userlevel 8
Badge +9

Sorry, I’d say it was 3p/min for voicemail.

The voicemail service number is +44 7782 333 123, which IMO falls into PAYG “Calls:” category:


There’s more online at https://www.idmobile.co.uk/help-and-advice/call-charges.

5
Rank
Userlevel 1

Thanks for your help.

 

Have a good day.

.
Kash
Rank
Userlevel 7
Badge +7

Hi @55North,

The calls you make to voicemail come out of your monthly minutes allowance.

If you run out of minutes you'll be charged the standard rate for using voicemail, which is 40p per minute (with a one minute minimum call charge).

You'll also be charged the standard voicemail rate if you use the call back service within voicemail.


Kash

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