The phone was never used and box unopened. I spoke to customer service who agreed I could cancel the contract and return the phone as it was within the 14 day return period.
They confirmed that it was cancelled and that I simply had to return the phone. No charges due. Phone was returned using Parcel2Go at my expense (£60.26). This was early December last year.
No contact has been made from ID Mobile to me since then.
Over 5 weeks later I’m contacted by Overdales chasing a debt I knew nothing about.
Various emails with Overdales up until 24th Feb resulting in them saying they were returning my account to their client (ID Mobile)
3 weeks later a new debt collection company CARS UK email me about an outstanding balance with ID Mobile but provide no details.
I have tried periodically to contact ID Mobile unsuccessfully.
I consider the case closed and if ID Mobile have any queries they can contact me directly.
Best answer by david987View original