5G Roaming

  • 6 July 2023
  • 43 replies
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iD Mobile
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We’re thrilled to announce that iD Mobile customers can now take advantage of 5G network coverage when roaming. This means that you can now enjoy lightning-fast internet speeds and improved connectivity in select countries outside of the UK. And If you’re in one of our Inclusive Roaming destinations, you can roam like you’re at home, taking advantage of the data allowance that comes with your plan (subject to your allowance, our fair usage & open data policies).


5G connectivity comes free on all iD Mobile plans, and as long as you have a 5G-compatible phone, you can now experience 5G when in the UK and in select countries abroad. You can view our list of 5G compatible phones here.

Below is a list of countries where our customers can connect to 5G Networks:

Inclusive Roaming Destinations

Country
Austria
Belgium
Czech Republic
Denmark
Estonia
Finland
France
Germany
Greece
Ireland
Italy (Includes San Marino) 
Latvia
Lithuania
Luxembourg
Malta
Netherlands
Norway
Poland
Romania
Slovakia
Spain
Sweden
Ukraine

 

None Inclusive Roaming Destinations

Australia
China
Egypt
Hong Kong
India
Israel
Kuwait
Malaysia
Nigeria
Oman
Qatar
Saudi Arabia
Singapore
South Africa
South Korea
Switzerland
United States

 

We’re working alongside our network partners, Three, to increase the list of destinations, so watch this space!

43 replies

T
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Why I cant connect to Telekom in Germany anymore. Only with that network I could get 5G in DE... now I can connect only to o2 and vodafone where I can get only 4G ?! Why? My other sim from different operator in same place conneting to 5g with o2 in same place for example... 

Hi.

Just checked, Honest Mobile (Including 3, iD and SMARTY) have updated their roaming partners for germany only to o2.de and vodafone.de.

Thanks, tgets0v. Not an employee at iD.
T
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So other provider can give me 5G with o2 in Germany but ID cant do that? Why is it?

Costs. o2 Might charge iD more for 5G/4G/EDGE access compared to just 4G/EDGE access. Also you can factor in network bias. For example, O2 UK would be much more likely to have 5G on o2.de compared to iD.

Thanks, tgets0v. Not an employee at iD.
andewhite
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Anyone know how I can increase my inclusive data when I travel to Poland ? Days its capped at 30gb ?

I think once you’ve reached your 30GB/month roaming data allowance, you’re subject to £3/GB surcharge for additional roaming data, @Malcolm Robinson. 

Otherwise, maybe try a data-only eSIM for Poland (assuming your handset supports eSIM use).

 

andewhite
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I’ve just come back from Switzerland and was surprised that this wasn’t on the list.

 

Switzerland appears on the 5G list for None Inclusive Roaming Destinations, @TrDave13 

J
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Why I cant connect to Telekom in Germany anymore. Only with that network I could get 5G in DE... now I can connect only to o2 and vodafone where I can get only 4G ?! Why? My other sim from different operator in same place conneting to 5g with o2 in same place for example... 

T
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Ok but why there is no 5g connection like I could before with telekome???

Network Partners change. It seems like Telekom Germany isn’t a network partner with 3 / iD anymore, which means a connection to it can’t be established. It is possible that in a few weeks or months, the network partners might get updated again and if so, Telekom would have a chance on being there. For now, only 4G is supported in Germany with O2 and Vodafone.

Thanks, tgets0v. Not an employee at iD.
U
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Hi Kash,

I suggest that you double check the previous replies here. Especially the ones from tgets0v as this basically summarizes the experience in the last couple of months.

Again, I’d like to highlight that this is not an coverage issue. Something has changed to disadvantage of your customers. Just be transparent and get Germany and the Netherlands off that list as it is clear that you do not provide 5G support there anymore.

As long there is no confirmed Incident with a target date to get it fixed, the list on top of that thread is just misleading. 

Kash
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Hi @IDmanleeds,
 

Welcome to the Community!

It isn’t something that we are looking into at the moment.

It may be something that we offer in the future.


Kash

 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Malcolm Robinson
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Anyone know how I can increase my inclusive data when I travel to Poland ? Days its capped at 30gb ?

T
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I’ve just come back from Switzerland and was surprised that this wasn’t on the list.

 

Tom
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Hi @Malcolm Robinson 

 

Unfortunately you won’t be able to increase the inclusive roaming data cap, sorry.

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
T
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Yes I get 5g in UK. The handset is only 3 months old.

I am able to reproduce your experience.

I was able to receive a 5g signal in Germany and the Netherlands - I was even able to use Telekom. Since December all the sudden it stopped working. No changes to my device/config etc. at all. Is there an official statement available from iD?

Hi,

This is not a fault from iD. As iD is a MNVO on the 3 network, we use 3’s roaming partners. Due to a recent roaming partner list renewal, some network that were previously able to be used while roaming, in your case Telekom.de, were removed along with some countries losing 5G access. We are not sure why, but we have to go along with it unfortunately until 3 decides to have another update of their roaming list, which has no set date on updates, could be tomorrow, could be in a year. This is due to 3 having contracts with international networks to roam onto, and they expire, from there, it is 3’s choice to choose whether to renew contracts or stop them and choose a new roaming network.

Thanks, tgets0v. Not an employee at iD.
S
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Is tunisia a roam free destination 

andewhite
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Is tunisia a roam free destination 

No, you can’t roam free in Tunisia, @Stephen Bowman. 

J

I got an email add that links to this topic.

The ad said “ROAM OVER 50 COUNTRIES...”

 

I’m no maths genius, but this list is not 50 😑

Kash
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Hi @JMatt,

Welcome to the Community!

Please click HERE to see our 50 EU roaming destinations.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Olga Surface
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Hi, 

What is with the Hungary 🇭🇺?

M
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Hi there. I am currently in Berlin Germany and can't get 5g. Only ever 4g.

Mohammed
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Hey @Olga Surface,

Hungary on the Telenor network is 4G currently. 

T-Mobile is 3G only.

Mohammed

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Tom
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Hi @Mlevans04 

 

Coverage may vary in any location, including while roaming, it’s possible 4G is all that’s available and not 5G, sorry.

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
M
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No I'm using o2de via roaming and get 4g and my partner is roaming using O2de and getting 5g signal and yes I have a 5g mobile phone 

andewhite
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No I'm using o2de via roaming and get 4g and my partner is roaming using O2de and getting 5g signal and yes I have a 5g mobile phone 

Is your handset, and your partner’s handset, exactly the same make, model and operating system, @Mlevans04?

 

M
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No obviously not, I have a dual SIM oneplus open and when I select Id Mobile as my data provider I get a 4g signal but if I select 1p mobile I get a 5g signal and both are using o2.de and my partner is on o2 in UK and gets 5g via O2de. The reason I use ID mobile for roaming is I get unlimited roaming as on a old plan. I'm happy with the 4g but you say I should get 5g in Germany but I'm just letting you know that you don't get it.

andewhite
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No obviously not, I have a dual SIM oneplus open and when I select Id Mobile as my data provider I get a 4g signal but if I select 1p mobile I get a 5g signal and both are using o2.de and my partner is on o2 in UK and gets 5g via O2de. The reason I use ID mobile for roaming is I get unlimited roaming as on a old plan. I'm happy with the 4g but you say I should get 5g in Germany but I'm just letting you know that you don't get it.

Thanks @Mlevans04 - also I’m just a forum member like yourself. 

Perhaps 1p Mobile (who I think use EE in the UK, as their network partner) have a different network profile for the OnePlus device. 

The approved handsets list, for iD Mobile’s network, only shows the OnePlus 6T as approved.
Curious to know if 5G works with your OnePlus in the UK?

There aren’t any OnePlus devices shown in the above article, although this necessarily doesn’t mean 5G won’t work. 

 

M
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Yes I get 5g in UK. The handset is only 3 months old.

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