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No roaming left after upgraded.

Hello, I’ve just upgrade from a sim only contract to a contract with a phone. As soon as I made the transition I received a message saying I’d used 100% of my data roaming. I contacted the customer service team, and they mentioned they saw I still had all my data roaming. I am very confused, I just wondered if anyone else has had this happen? If so, how was it resolved? 

20 replies

S
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Userlevel 2
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I have a similar problem my contract is for 100gb but shows only 20gb on the app,I'm guessing there's still problems with app

Matthew T
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Userlevel 7
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Hey @Lou251807,

As @swcq mentioned, we’re aware of an issue with the iD Mobile app displaying incorrect Data allowance. I’ve checked your account (and @swcq, but I believe he had flagged this previously) and shared with the relevant team to get it corrected.

You both have your correct contracted Data Allowance. This is purely a visual glitch.

Thanks.

iD Community Manager
S
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Userlevel 2
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That's fair enough thanks

L
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Thank you.

A
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I've  done exactly the same ( switched from sim only to contract) and got the same message.  Can't seem to open live chat to contact anyone about it @Matthew T 

Matthew T
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Userlevel 7
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@Alison Ruth - can confirm you have your 500GB allowance. Thanks.

iD Community Manager
A
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Thanks @Matthew T   Any idea when the app will be working properly so I can keep a check on usage? 

Matthew T
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Userlevel 7
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We’re currently working on a fix, I don’t have an estimated rollout date yet unfortunately. However, I think you’d be hard pressed to use 500GB in a month!

Thanks.

iD Community Manager
Ian126
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This has just happened to me, I have just upgraded and I recieved a message saying all my data has been used. The app is showing 106GB/50GB used? I upgraded from 36GB and have never been anywhere near the limit? 

D
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A similar issue I changed from 5Gb to 30Gb plan whilst roaming. First txt said plan changed, immediately followed by another saying I had used 100% of 30Gb roaming, impossible in 30 seconds on 4G

Ian126
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Did you get this issue fixed? 

D
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No. Seriously unimpressed with ID mobile, impossible to contact anyone via website, chat or phone. I won’t be with ID for long if this is the norm.

Kate Wiseman
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Thank goodness I've found this thread as I've just upgraded and got the same message. I should now have 50gb but it says I've maxed out my data at 30gb.

Matthew T
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Userlevel 7
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@Ian126 @Denny 58 @Kate Wiseman - A fix has been rolled out for this. Thanks.

iD Community Manager
Peter Verelst
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Just happened to me on both accounts I upgraded used your 30gb data allowance funny when one phone as not been out of Uk 

Matthew T
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Userlevel 7
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@Peter Verelst, thanks for sharing, when was the Plan Change done? Thanks.

iD Community Manager
W
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Just had the same upgraded then txt to.say roaming has been used??

T
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I’ve also received the same message after actioning an upgrade. I’m currently in France, but haven’t used anywhere near 30Gb since 1 August (and understand that France is currently limit free in any case).

 

I assume it is a glitch, but I’m wary of using too much data now in case I return to a massive bill!

W
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Put a 0 cap on so your covered

Matthew T
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Userlevel 7
Badge +6

@Wlunn @thesandrock - please disregard the SMS if you recently upgraded or changed your plan. Thanks.

iD Community Manager

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