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✅ Resolved: Email one-time passcodes are not working for some users.

3 days ago

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Replies posted by Kash

5810 Replies

Newest first

Oldest first

Clifford HaynesCivilian

asked in Community Archive.

Sim only upgrade new Sim card change needed or not?

Hi @john2635aca,Have you tried the SIM in a different handset?If the SIM is faulty we can send out a new one, what happens when you insert the SIM into the phone? Kash

2 years ago

EeepsNewbie

asked in Community Archive.

3G connection when good 4G signal available

@Eeeps, Is it possible to check if the SIM works any better in a different handset?Please check if there is any difference in coverage as this will help us rule out a faulty handset. Kash

2 years ago

BOSS91Newbie

asked in Coverage & Network.

not receiving text messages

@Megan.yeo, Have you tried resetting your network settings?I would also check to make sure that you have all the correct network settings. Kash

6 months ago

NemoNewbie

asked in Community Archive.

Ordering additional sim (not upgrade)

Hi @Nemo,You can certainly but it would be subject to a credit check.When you register for an account you would need to use a different email address. Kash

2 years ago

JudgemsCivilian

asked in Community Archive.

unable to ring landlines from my mobile

Hi @Judgems,We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overviewWe’ll see you there. Kash

2 years ago

EmiliD Mobile Employee

published in Community Archive.

Your Final iD Mobile bill – Explained

Hi @lesallen45,We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overviewWe’ll see you there. Kash

2768512

2 years ago

Johnny BNewbie

asked in Community Archive.

To make call and use Phone State?

Hi @Johnny B,The phone state usually refers to the app to know phone number, current cellular network information etc.It will allow the App to know the handset mobile number and network information. If you don’t wish to enable this you don’t need to. Kash

2 years ago

JudgemsCivilian

asked in Community Archive.

unable to ring landlines from my mobile

Hi @Judgems,We are sorry to hear that. Have you always experienced this issue since being with us? When you are making the call, are you ensuring that the number starts with either 01, 02, or 03? Kash

2 years ago

Jojo217Civilian

asked in Community Archive.

plan upgrade

Hi @Jojo217 ,If you process an upgrade you would keep the same number and SIM, your plan would just be upgraded. Kash

2 years ago

VishalCivilian

asked in Community Archive.

fraud account set up in my name

Hi @Vishal ,We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overviewWe’ll see you there. Kash

2 years ago

Steven CromptonCivilian

asked in Community Archive.

Using my SIM in a different handset

Hi @Steven Crompton,Yes, that’s fine to do. You can use the SIM in any unlocked handset it doesn’t need to be the handset that came with the contract. Kash

2 years ago

JimmypCivilian

asked in Community Archive.

apple music

Hi @MaciejT,You can redeem the offer via the link below:https://redeem.apple.com/idmobile-music?&CS Kash

2 years ago

EmiliD Mobile Employee

published in Community Archive.

Mr_ENewbie

asked in Community Archive.

Contact the Fraud Team

@Mr_E Sorry, yes if your partner can contact us via the Community we can arrange for this to be looked into via Private Message. Kash

2 years ago

KatkinCivilian

asked in Community Archive.

03 call not supported

Hi @Katkin,Sorry to hear that. Just to confirm you were initially able to call them but were cut off?Can you confirm which handset you are using?Kash

2 years ago

AbidulCivilian

asked in Community Archive.

changing plam

Hi @Abidul,If you are referring to keeping your old iD mobile number after taking out a new deal, that isn’t possible.Unfortunately internal number ports can’t be processed which means that you would need to use the new number provided.If you wish to keep the same number with iD Mobile we would advise processing an upgrade instead. KashiD Mobile

2 years ago

abitfairytaleCivilian

asked in Community Archive.

Just purchased iphone se 2020 - lock status?

Hi @abitfairytale,The handset should be unlocked to all UK networks.It’s best to confirm and check this by inserting a different network SIM in the handset. KashiD Mobile

2 years ago

Mr_ENewbie

asked in Community Archive.

Contact the Fraud Team

Hi @Mr_E,We are sorry to hear about this. Is your partner able to contact us directly? KashiD Mobile

2 years ago

Peter TurnerCivilian

asked in Community Archive.

Changing Plan isn't working on the site or the mobile app

Hi @Peter Turner,If your account is up to date with payments etc you shouldn’t experience any issues.Please could you try again and let us know how you get on.• Log in to your app or My Account.• Go to the 'My Account' page.• Go to ‘My Plan’, then ‘Change my plan’.• Choose a new plan from the ones listed, and 'confirm'. Kash

2 years ago

r.scholes74Civilian

asked in Community Archive.

private number on all of my incoming calls

Hi @Fanta,Have you tried your SIM in a different handset to see if that makes a difference?It may also be worth removing the SIM and leaving the handset off for a few minutes before inserting the SIM and restarting. Kash

2 years ago

lesallen45Newbie

asked in Community Archive.

Problem loading web page..

@lesallen45, It may be your device or internet provider not allowing you to access the page which is what can cause the issue. You can view our Sim only deals at the link below: https://www.idmobile.co.uk/sim-only-deals New deals would be subject to a credit check. Kash

2 years ago

SusanbcNewbie

asked in Community Archive.

Iphone 12 128gb

Hi @Susanbc, Unfortunately we don’t have a restock date at the moment, we can only advise to keep an eye out on the website. KashiD Mobile

2 years ago

Joanne847Newbie

asked in Community Archive.

Plan upgrade

Hi @Joanne847, We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overviewWe’ll see you there. KashiD Mobile

2 years ago

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