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Your Final iD Mobile bill – Explained


Emil
iD Mobile Employee
  • iD Mobile Employee
  • 221 replies

Please note: This article has been archived. For more information, click below.

 

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12 replies

  • Active Contributor
  • 61 replies
  • September 5, 2021

I understood that there would be no bill because the SIM did not do the job that it was required for & was unused & cancelled within the 14 days. Online chat told me that all would be cancelled & direct debit removed immediately. So why a bill?


Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 7774 replies
  • September 6, 2021

@lesallen45,

Your bill would usually be produced within 24 hours of the contract becoming active and you would be charged for any usage amount. 

 

Kash


  • Active Contributor
  • 61 replies
  • September 6, 2021

Am I correct in thinking that I am being charged £7.37. I made one call to my own landline to check that it was working nothing more & cancelled immediately. On a previous chat with idmoblie I asked if this sIM would work in a Cellular security camera & was told “try it if it doesn’t work cancel it within 14 days” which is what I have done. I have the transcript of that chat..


Kash
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • 7774 replies
  • September 6, 2021

Hi @lesallen45,

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

 

Kash


  • Active Contributor
  • 61 replies
  • September 6, 2021

I do not have a community account set up do I? I certainly haven’t set one up.


Will
iD Mobile Employee
  • iD Mobile Employee
  • 4103 replies
  • September 7, 2021

Hi @lesallen45,

 

The profile you’re messaging us from now (the name that I have tagged at the beginning of this message) is your account.

 

Will


Steven Donaldson
Community Member

Hi  I cancel my phone within 14 days after purchase phone .i sent it back within the 14 day.why am I getting charge .I haven't use the sim card I sent it back still in packaging which It was sent


Will
iD Mobile Employee
  • iD Mobile Employee
  • 4103 replies
  • October 22, 2021

Hi @Steven Donaldson,

 

How much is it you’ve been charged?

 

Will


Steven Donaldson
Community Member

Hi I'm charged £7.39;what are these charges for


Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 7774 replies
  • October 23, 2021

@Steven Donaldson,

 

You would still be charged for any usage for the days that this was used within the 14 days.

 

Kash


Steven Donaldson
Community Member

Hi I did done any usage as I didn't use the sim .I sent the sim back still in package unopened. 


Kash
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • 7774 replies
  • October 24, 2021

@Steven Donaldson,

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

 

Kash