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Everything you need to know about the 3G switch off

1 year ago

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Replies posted by Kash

5842 Replies

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Oldest first

Joshua30Civilian

asked in Community Archive.

bill

Hi @victorsetlhare,Can you advise if you have checked your iD Mobile app or account to ensure that you are up to date with your payments and bills?Let us know if an outstanding balance is still showing after your bill has been paid and we can check this out in a private message. Kash

2 years ago

Jo RobinsonCivilian

asked in Community Archive.

new bank card

Hi,What seems to be the issue with the app? Is it loading up?Can you please ensure that you have the latest updated version of the app installed?Could you also try uninstalling and reinstalling it and let us know if that works? Kash

2 years ago

C.tomasCivilian

asked in Community Archive.

after transfer to ID when I send txt someone receiving 3 same messages

Hi @C.tomas, Glad to hear that this is resolved.Please let us know if you require further assistance. Kash

2 years ago

KiranA12Civilian

asked in Community Archive.

What is ID Mobile's email address I should contact?

Hi @KiranA12,We have sent you a PM so that we can get this sent over to the relevant team.Please get back to us and we can assist you further. Regards, Kash

2 years ago

jdaviesCivilian

asked in Community Archive.

problems sending texts

Hi @jdavies, Sorry to hear about the problems with sending text messages. The first thing to try is resetting your network settings in the settings app.If this doesn’t work please could you try logging out of your iMessage restarting the handset and logging back in.Let us know how you get on with these and we will assist you further. Kash

2 years ago

MISTERCRISPYCivilian

asked in Community Archive.

Contract expiry date

Hi @MISTERCRISPY, You can view your contract information via your iD Mobile account online. Are you looking to upgrade your contract?If you have any issues checking this please do let us know and we can assist you further. Regards, Kash

2 years ago

LAF13Civilian

asked in Community Archive.

soldaveCivilian

asked in Community Archive.

PAC code provided is invalid

Hi @soldave,We can certainly help with your PAC code issue and get the correct PAC code provided to you.So that we can do so we will need to PM you so that we can get some details.Please get back to us via PM and we will get this sorted for you.Kash

2 years ago

paseurda023Civilian

asked in Community Archive.

I would like to cancel my contract but I no longer have phone or number

Hi @paseurda023 ,We can certainly assist you with cancelling your contract with us.In order to do so we will need to send you a PM so that we can get some details from you and locate your account.Please get back to us via PM and we will be happy to help. Kash

3 years ago

furyzetecCivilian

asked in Community Archive.

Pixel 5 Wifi calling not working

Hi @furyzetec,Sorry to hear about this. We have a few things that we may require you to try so that we can get this working.Firstly Go to Settings > Phone > Wi-Fi Calling and make sure that Wi-Fi Calling is on. Restart your iPhone.If the above doesn’t make any difference Go to Settings > General > Reset and tap Reset Network Settings.It may also be worth testing the SIM in another handset that supports Wifi Calling and also try to connect to another WiFi network as some networks may not allow or fully support WiFi calling. Let us know how you get on with the above and we will advise further. Kash

3 years ago

wenyuzangCivilian

asked in Community Archive.

Can’t make or receive phone calls

Hi @wenyuzang,We are sorry to hear this and we will need to ask a few questions to get this looked into.Are you able to send and receive text messages?Also could you please try the SIM card inside a different handset and let us know if this makes any difference to the issues?When you insert the iD Mobile SIM into the handset do you get any coverage bars or are you able to use data without any issues?Could you please try inserting the SIM card into the handset and manually selecting the network through your network setting? To do this access your network settings and turn off ‘Automatically select network’ from there manually select the iD Mobile network. KashiD Mobile

3 years ago

eiggoneCivilian

asked in Community Archive.

Change from Thee to ID Mobile

Hi @eiggone,Unfortunately it seems that we don’t have 3G service available in that location.Hopefully, this is something that we can offer you in the future. KashiD Mobile

3 years ago

jm3223Civilian

asked in Community Archive.

Upgrading

Hi @jm3223,We are sorry to hear about the issues that you are having.Can I please ask if you have tried upgrading via your account online?Please let us know how you get on there and we will advise further. KashiD Mobile

3 years ago

gmurayaCivilian

asked in Community Archive.

cancellation

Hi @gmuraya,Sorry to hear this.If you have lost the SIM we can provide you with a new SIM card with the same number.However if you want to cancel still please let us know and we can assist you further. KashiD Mobile

3 years ago

Cfef2006Newbie

asked in Community Archive.

How can I cancel my ID contract?

Hi @Cfef2006, Sorry to hear about the issues you are having with leaving iD Mobile.In order for us to assist you, we have sent you a private message.Please get back to our message and we will help you out. KashiD Mobile

2 years ago

nmaherlander@hotmail.comCivilian

asked in Community Archive.

Bill Copies

Hi @nmaherlander@hotmail.com,We can certainly help you out but we will need to access your account.I have sent you a Private Message so that we can get this looked into. KashiD Mobile

3 years ago

RustybusNewbie

asked in Community Archive.

upgrade downgrade

Hi @Rustybus,You can look at changing your plan but you would need to see if you are eligible first.I would advise checking our Community post HERE to help you change your plan.If you require any further assistance please do get back to us. KashiD Mobile

3 years ago

el97Newbie

asked in Community Archive.

PAC code request not working

Hi @el97, Sorry to hear about the issues with your PAC code.In order to get this sorted, we will need to take a look into your account.So that we can do this I have sent you a Private Message. KashiD Mobile

3 years ago

Allanajones92Civilian

asked in Community Archive.

bill taken twice

Hi @Allanajones92, We are sorry to hear that your bill has been taken twice.So that we can check this out we have sent you a Private Message for some further information.Please reply to our message and we will assist you as best as we can. KashiD Mobile

3 years ago

AnsongNewbie

asked in Community Archive.

New sim not working

Hi @Ansong,Sorry to hear that the SIM isn’t working. Could you please try the below and let us know if this works.Put your phone into flight mode, leave it for 30 seconds, and then disable flight mode. Check that the SIM card is inserted correctly. Restart your device. Turn off your device, remove your SIM, and clean it using a micro-fibre cloth. Then re-insert it and try again. Try the SIM card in another 'iD compatible handset', and test the connection in a few locations to see if the SIM connects. If you don’t experience any issues with the other handset, your original phone may be at fault.KashiD Mobile

3 years ago

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