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PAC code requests (app & online & text) all end in error messages

H
Rank
Userlevel 1

Can anyone help please? I’ve asked for a PAC code through each of the suggested methods (app, online, & text), but each time I’ve been given error messages.

Is there any way to contact ID mobile and speak to a PERSON? I’ve tried the chat bot, but it’s automated and hasn’t solved the problem.

Thank you.

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Best answer by Kash 12 May 2021, 10:26

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12 replies

Kash
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Userlevel 7
Badge +7

Hi @henryfyson,

I’m sorry to hear that you are having issues with obtaining your PAC code.

So that we can check this out please could you reply to our PM.

We will be happy to assist you further via PM.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
P
Rank

I need a pac code to tranfer elsewhere. I am really disappointed in how diffucult you are making what should be a simple request

Paul

Kash
Rank
Userlevel 7
Badge +7

Hi @pwhip ,

 

We are sorry to hear about this.

Have you taken a look at our Community post HERE.

Please get back to us if you still have issues with obtaining your PAC.

 

Kash

 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Jimmy Lowe
Rank

PAC CODE 

I have submitted my PAC code and my old telephone number still hasn't ported over. It's been 72hours. It said it was submitted successfully as well. 

Michelle
Rank
Userlevel 5
Badge +8

Hello @Jimmy Lowe 

 

Please can you confirm the date and time when you had submitted your PAC code?

 

Thanks

 

Michelle 

iD Mobile 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Jimmy Lowe
Rank

Thursday 17th Jun, approximately 1600

Jimmy Lowe
Rank

Any update yet?

WelshPaul
Rank
Userlevel 8
Badge +6

How did you submit the request @Jimmy Lowe?

 

Did you use the form locate here:

https://switching.idmobile.co.uk

Jimmy Lowe
Rank

Yes, I submitted using this form and said it had sent successfully. Does this mean you do not have any record of this being sent?

WelshPaul
Rank
Userlevel 8
Badge +6

Thought so… 

There are issues with the above form (my port also didn’t go through using the above form). Log in to your ID Mobile account and navigate to My services > Keep My Number and submit your porting request there. It should go through, it did for me!

Jimmy Lowe
Rank

I have tried using the app and still doesn't work? Can you check the status of the port to see if it has been submitted already?

Michelle
Rank
Userlevel 5
Badge +8

Hello @Jimmy Lowe 

We have sent you a private message.

To view the message sent.  Simply click on your profile icon in the top right, then go to your private messages. 

Thanks. 

Michelle 

iD Mobile 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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