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PAC code provided is invalid

S
Community Member

Hi there. Am hoping you can help me. I requested a PAC code after transferring my number to iD but then realising the signal is not good in my area. However, the PAC code I have received (with the prefix TEL) is invalid according to my new provider. Also, I requested the PAC code on May 8, but was told in the PAC text message I received that it expired on May 5, so I’m thinking maybe the previous PAC code has been sent to me.

Could you please arrange for me to be sent a new and valid PAC code? I will try to access the Live Chat tomorrow morning but wanted to post on here in case I can’t get through. If this is resolved through chat then I’ll post up on here accordingly.

Many thanks in advance :slight_smile:

Best answer by Kash M

Hi @soldave,

We can certainly help with your PAC code issue and get the correct PAC code provided to you.

So that we can do so we will need to PM you so that we can get some details.

Please get back to us via PM and we will get this sorted for you.


Kash

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18 replies

Kash M
iD Mobile Employee
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  • Kash M
  • iD Mobile Employee
  • 8193 replies
  • Answer
  • May 12, 2021

Hi @soldave,

We can certainly help with your PAC code issue and get the correct PAC code provided to you.

So that we can do so we will need to PM you so that we can get some details.

Please get back to us via PM and we will get this sorted for you.


Kash

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S
Community Member
  • soldave
  • Author
  • Community Member
  • 0 replies
  • May 12, 2021

Your support team has been super helpful and have solved this problem for me :)

Ryan D
1 person likes this
  • Ryan D
    Ryan D
Ryan D
iD Mobile Employee
  • Ryan D
  • iD Mobile Employee
  • 4571 replies
  • May 13, 2021

Hi @soldave,

That’s great to hear! Let us know if you need anything else. :)

Ryan

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B
Community Member
  • Bakous1982
  • Community Member
  • 0 replies
  • May 29, 2021

I am having the exact problem. Can someone help please. ID mobile has given me the same PAC code provided by my previous provider. 

Will R
iD Mobile Employee
  • Will R
  • iD Mobile Employee
  • 4103 replies
  • May 29, 2021

Sure thing @Bakous1982,

 

We'll drop you a Private Message now to get you a functional one sorted.

 

Will

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Y
Community Member
  • yellowelo
  • Community Member
  • 0 replies
  • May 31, 2021

i am also having the exact same problem, could i also have some help please

Kash M
iD Mobile Employee
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  • Kash M
  • iD Mobile Employee
  • 8193 replies
  • June 1, 2021

Hi @yellowelo,

Sorry to hear about the problems with your PAC code.

We have sent you a private message requesting some further information so that we can check this out.

Could you please reply to the message so that we can get this looked into?

 

Kash

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V
Community Member
  • VickyE07
  • Community Member
  • 0 replies
  • June 2, 2021

I’m also having the same problem, trying to switch my number over from Vodafone but the online form and the app are saying my number and/or PAC code is invalid but I am definitely entering the right details. Please can someone help me with this. 

Will R
iD Mobile Employee
  • Will R
  • iD Mobile Employee
  • 4103 replies
  • June 3, 2021

Sure thing @VickyE07.

 

We’ll drop you a Private Message now to perform the port manually for you.

 

Will

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A
Community Member
  • andy p
  • Community Member
  • 0 replies
  • June 5, 2021

hi i am having some issue with my PAC transferring over as well. had it all dealt with instore on wednesday 02/06/2021 between 13:00-14:00 and still awaiting for the change to happen.

 

could you advise please

 

Many Thanks

Kash M
iD Mobile Employee
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  • Kash M
  • iD Mobile Employee
  • 8193 replies
  • June 6, 2021

Hi @andy p,

Is your old number still showing up when you call out?

Did the store provide any confirmation that it was processed?

Kash

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J
Community Member
  • Jonhj
  • Community Member
  • 0 replies
  • June 21, 2021

Hi,

 

I'm having the same issue, moving from ID new provider is saying the PAC is invalid, also the expiring date when I'm getting the PAC is yesterday

Will R
iD Mobile Employee
  • Will R
  • iD Mobile Employee
  • 4103 replies
  • June 22, 2021

Hi @Jonhj,

 

I see we’ve now dropped you a Private Message regarding this.

 

Will

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J
Community Member
  • Jem_
  • Community Member
  • 0 replies
  • June 24, 2021

Hi There, having the exact same issue. Filled in the form online 2 days ago and it said it had been submitted successfully. It hasn't changed over so I tried again via the iD app where it said the PAC code was invalid.

 

Would really like help on this to avoid my current network charging me extra as my contract is up in 2 days.

Thanks.

J
Community Member
  • Jonhj
  • Community Member
  • 0 replies
  • June 24, 2021

Hi 

I used the live chat and they sorted it there and then https://www.idmobile.co.uk/live-chat you have to go through so automated stuff first but then I got through to an agent the first was rubbish and told me to speak to T Mobile for some reason, second was great. Give it a go

 

 

Mohsin
iD Mobile Employee
  • Mohsin
  • iD Mobile Employee
  • 2173 replies
  • June 24, 2021

Hi @Jem_ 

We are sorry to hear this. We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview 

We’ll see you there.

-Mohsin

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Zellla
Community Member
  • Zellla
  • Community Member
  • 0 replies
  • July 7, 2021

I'm having the same issue as Jem, filled in the form online but never got a text to confirm. I've been waiting all day for it to transfer so I tried again on the app but it's telling me the number or pac code is invalid. I've triple checked but still no luck. Please help.

Thanks. 

Mohammed H
iD Mobile Employee
  • Mohammed H
  • iD Mobile Employee
  • 7962 replies
  • July 8, 2021

Hello @Zellla,

We are sorry to hear this. We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview 

We’ll see you there.

 

Mohammed

 

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