Replies posted by Alan Martin

6 Replies

Alan Martin
Rookie
Alan MartinRookie
asked in Device & Phone Support

SIM still blocked after having marked as lost/stolen

I don’t know what has made the difference but I can now receive both text messages and incoming calls.I don’t think that I will pursue it further.Thank you for your help 

5
Alan Martin
Rookie
1 year ago
Alan Martin
Rookie
Alan MartinRookie
asked in Device & Phone Support

SIM still blocked after having marked as lost/stolen

The lost phone had a iD SIM.Yes, I reported it to iD.When I try to access Live Chat I get the following response;  The requested URL was rejected. Please consult with your administrator.  Your support ID is: 638120043219726469I don’t know where to go from here?Any advice? Thank you   

5
Alan Martin
Rookie
1 year ago
Alan Martin
Rookie
Alan MartinRookie
asked in Ask a question.

lost phone and forgotten password

I’ve found that using Google Chrome browser works. I can see live chat. Up to now I’d been using Opera.I’ve found that Opera doesn’t work too well in other ways.On the automated phone service I used the option to say that I was thinking of leaving Id. It worked a treat. The call handler was able to sort almost everything.  

8
andewhite
Legend
1 year ago
Alan Martin
Rookie
Alan MartinRookie
asked in Ask a question.

lost phone and forgotten password

It’s the next morning now. I cannot find live chat. I try the link in the reply above but it simply doesn’t work.The automated phone service doesn’t have the option to report a phone lost. I feel like I’m going round in circles! Can anyone out there help? Thanks in anticipation.

8
andewhite
Legend
1 year ago
Alan Martin
Rookie
Alan MartinRookie
asked in Ask a question.

lost phone and forgotten password

Thank you for this reply. I think that I will have to wait until tomorrow. I have finger print security on the phone so I think that I will be protected. It’s just really frustrating that I’ve been so careless.

8
andewhite
Legend
1 year ago
Alan Martin
Rookie
Alan MartinRookie
asked in Ask a question.

lost phone and forgotten password

Sorry for the keying errors. I was just trying to do it too quickly.

8
andewhite
Legend
1 year ago
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