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Unanswered questions

13398 Topics
S
Civilian
samswannCivilian
asked in Community Archive.
Need to resolve payment-dont know number

When I got the phone contract I only wanted the phone, not the sim, so I binned it, two years down the line when it comes to me wanting to find the date my contract ends so I can cancel the direct debit I cannot login as I don’t know the phone number they gave me. I hadn’t needed to log in before as I have never had any issues. Any advice on how to find the number they gave me despite it never being used? Thanks 

231
Michelle
iD Mobile Employee
3 years ago
Efcarelife
Civilian
EfcarelifeCivilian
asked in Community Archive.
cheaper sim only deal

Hi, I've found a cheaper SIM only deal, would ID mobile march the deal? Or tell me how to end my current rolling contract please Many thanks,Ross

141
Ryan
iD Mobile Employee
3 years ago
BeckyW
Civilian
BeckyWCivilian
asked in Community Archive.
replacement sim

Hi I need a replacement sim for my account with you - mobile number 07462 441093. Broken my mobile which has gone off to insurers, sim tray was damaged so unable to remove SIM and they won't send it back. Unable to log into my ID account or reset my password as don't have access to my phone or my email account. None of your options listed to obtain a replacement sim actually work. Thanks.

181
Michelle
iD Mobile Employee
3 years ago
axe2k
Civilian
axe2kCivilian
asked in Community Archive.
I can't use my PAC code

I’m trying to complete the form to use my PAC code from my previous provider but my PAC code seems to be longer than the number of digits I can type into the form so I can’t complete it.I have tried repeatedly to speak to a “live agent” but they’re always busy.I’m seriously considering cancelling my contract already, this service is a joke. 

101
Will
Legend
3 years ago
Katkins1987
Civilian
Katkins1987Civilian
asked in Community Archive.
Esim rollout now Three has rolled theirs out

Hi, Can you tell me if you are rolling out ESIM’s soon as Three is now a provider and know you piggyback off that network?If not are there any plans soon as if not I will need to change provider.

581
Will
Legend
3 years ago
A
Civilian
AgfoulkesCivilian
asked in Community Archive.
Can't get PAC on my sons mobile

I have two sim only contracts for my two sons and want to cancel one. I used a second email to set up the second one as at the time id wouldn't let me use one email to register both id contracts- this is the one I want to cancel - but can't remember which email I used and the forgotten username page doesn't recognise any of the emails I would have used. When I ask for a pac code on his phone it then asks for a date of birth but I've tried using his, mine, and my wife's and none of them work to get a PAC code.I need to be able to get a PAC code, can you get one to me another way? 

221
Ryan
iD Mobile Employee
3 years ago
R
Civilian
ritadavisCivilian
asked in Community Archive.
PAC Code Issue Failure

I have recently joined ID and requested a PAC code from my previous network provider. I have used the ID switch form and completed all the fields, when I go to hit ‘submit’ it comes up with an error saying all fields are mandatory and they must be completed. I have completed all the fields - it’s so frustrating! I just want to submit my PAC code - the chat bot takes me around in circles and I can’t speak to anyone. What else can I do?

351
Ryan
iD Mobile Employee
3 years ago
J
Civilian
Jen5462Civilian
asked in Community Archive.
Number still not ported over from Virgin to ID mobile even though PAC code submitted to ID Mobile.

Purchased a SIM from Carphone Warehouse over a week ago. Gave them my number &  PAC code for it to be ported over. A week later and still no connection. I’ve also gone onto the ID mobile web site and re-entered the PAC code. Carphone Warehouse say it’s a problem with ID mobile and to contact them. Have tried several time for live chat but no response.  Please can someone help.  Thank you.

121
Will
Legend
3 years ago
B
Civilian
Begum82Civilian
asked in Community Archive.
My SIM Card has not arrived

When my SIM will come, my SIM will not come

601
Mohammed
iD Mobile Employee
3 years ago
catxnelsonx
Civilian
catxnelsonxCivilian
asked in Community Archive.
contact ID for order status

I ordered an upgrade for my son for Xmas and believe it was to be delivered around 15th December. I just want to confirm this and cant get hold of anyone!! Worst customer service ever - should I just cancel and go with another provider!

262
Mohammed
iD Mobile Employee
3 years ago
M
Civilian
MandymCivilian
asked in Community Archive.
Order confirmation received but no update on delivery

I ordered a yellow iPhone XR on the 23rd November as it said they’d be in stock on the 24th I thought I would have had it by now. The upfront cost has been taken from my bank account. I only orders the yellow so I could get it quickly as my current phone is playing up. I’ve tried ringing but can’t get anywhere as my numbers not set up. Can someone please help as I keep posting questions and not getting any response. I really need a phone and I would really like to talk to someone from ID mobile.

281
Will
Legend
3 years ago
R
Civilian
RochelleCivilian
asked in Community Archive.
update pac

PAC not working

151
Ryan
iD Mobile Employee
3 years ago
C
Civilian
ChristineCivilian
asked in Community Archive.
Upgrade update

I just tried to upgrade I was given a order number after I put my bank details in but I still haven’t received email confirmation or text to see if my order has gone through can someone please help

651
Ryan
iD Mobile Employee
3 years ago
Kevo88
Civilian
Kevo88Civilian
asked in Community Archive.
Ordered New iPhone12 Payment Decline

I ordered a new iphone12 and set up a direct debit earlier today. I have since been told by my bank that they declined the £99 upfront payment due to security reasons and a block was put on my card. I am now unsure if this order has gone through. Do i need to make another payment? I don’t want to lose out on the Black Friday deal which runs out today. 

311
Ryan
iD Mobile Employee
3 years ago
jiim
Civilian
jiimCivilian
asked in Community Archive.
Lost sim, phone number, need to pay.

I lost the mobile that had the sim about two months ago, I don’t know what its phone number was and I’ve just recived a bill.   I don’t know how to pay the bill as I have no phone number or account to log into.

504
Ryan
iD Mobile Employee
3 years ago
U
Civilian
ussysadiq
asked in Community Archive.
PAC CODE INVALID

 Hi, I requested my PAC code from ID yesterday (29/11/2020) and it starts with GGF however it states it expires on 06/11/2020 which has passed. I have also text PAC to 65075 and get the same code. Vodafone are saying it is invalid. Can’t get through of the ‘Live Chat’ function. Can anybody get this sorted ASAP?

612
Ryan
iD Mobile Employee
3 years ago
D
Civilian
dizzytidCivilian
asked in Community Archive.
New sim card

I recently upgraded and have received a new sim card. Do I need to use it as I'm already with iD and it says in my account I'm already upgraded using my old sim.

251
Ryan
iD Mobile Employee
3 years ago
R
Civilian
Rafiabegum2Civilian
asked in Community Archive.
Getting my old number back

Hi,I recently bought the new iphone 12 and have been having trouble getting my old number transferred over. i now have to contracts with ID as i mistakenly didn't upgrade my plan and got a new one, as i thought i could use a pac code and transfer my number once i got my new phone. however transferring numbers is not working and now people receive calls from my new number. my old number is very important for my job, so i need help on keeping my original number.

411
Ryan
iD Mobile Employee
3 years ago
B
Civilian
BlossomCivilian
asked in Community Archive.
New Sim

I ordered a new SIM card 5 days ago and it’s still not arrived. You’ve started to charge me though. I’ve tried ringing, messaging and instant chat and nothing works, no on answers me. where is my SIM card? 

131
Ryan
iD Mobile Employee
3 years ago
P
Civilian
PHOBCivilian
asked in Community Archive.
New handset

Just upgraded and put new sim in phone. I’ve activated successfully and old phone/sim now dead. New phone is not providing mobile coverage and asks me to insert a sim! Is this normal?

291
Ryan
iD Mobile Employee
3 years ago
VikiB
Civilian
VikiBCivilian
asked in Community Archive.
I have no 4G

My 4g has disappeared. My phone is Hawai. Any help will be much appreciated. Thank you. Viki

293
Michelle
iD Mobile Employee
3 years ago
L
Civilian
LaurenDanielleCivilian
asked in Community Archive.
Order confirmation

I have put a order in for a contract, the upfront cost has been taken out of my account and I’ve been given a reference number. The phone & SIM card  won’t be delivered till the 15th December but how do I know if it’s definitely gone through and I will definitely have the phone & SIM card? And when will my contract actually start?

293
Michelle
iD Mobile Employee
3 years ago
P
Civilian
PetercrabtreeCivilian
asked in Community Archive.
wifi calling

My phone signal is rubbish on ID, I have wifi calls enabled yet I frequently miss calls that go straight to VM, and cannot make calls. This is the worst service I have ever had with a mobile provider. Roll on end of contract

1507
Michelle
iD Mobile Employee
3 years ago
S
Civilian
SteD21Civilian
asked in Community Archive.
Need a receipt

Hi,    I recently upgarded to a hwauei and had a cashback claim. I've tried making this claim but they need a receipt showing the phone and imei number.    Can anyone from id mobile send this to me please? 

463
Michelle
iD Mobile Employee
3 years ago
N
Civilian
ncastelowCivilian
asked in Community Archive.
Accidentally ordered the same plan twice

I had gone to order a phone plan for a Google Pixel 4a, when trying to finalize the payment the webpage claimed it had issue completing the transaction with my bank account. I then tried to cancel and retry the same process on my PC to see if the results would differ, and it came to the same result. Regardless of this I have now gotten two pending transactions of £0.01 to check the validity of my account and I am afraid that I will be charged for 2 plans when I only wanted the one. I haven’t received any emails or anything through from iD and am unsure what I would need to do to cancel the potential extra plan. 

453
Michelle
iD Mobile Employee
3 years ago
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