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3G is being switched off and I can't make calls. What do I need to do?

5 months ago

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CerryMCivilian

asked in Community Archive.

1p still pending in my account

Hi I still have 1p still pending in my bank account and I know the phone I wanted is a per-order has I ordered the iPhone SE 2020 in red but was just wondering as to why my account is still pending with the 1p

1648

3 years ago

ZiaCivilian

asked in Community Archive.

I want to cancel a recent SIM only order

How to cancel my new SIM card didn’t register didn’t use and not been open it yet. Want to cancel.

443

3 years ago

PhillybantonCivilian

asked in Community Archive.

Was my order received?

Hello Guys,I placed an order today and didnt get a confirmation notification or email to confirm that the request was received. I did the process a few times and I’m now concerned that I may have made multiple requests for the same order. Could someone please help me to find out if the order was placed? Many ThanksPhilip

223

3 years ago

Abi MorrisCivilian

asked in Community Archive.

Upgrade can't get past the 1p payment stage

Trying to upgrade to but once I have put my bank details in and its starts to process an error message comes up saying that it can't be processed and try again later. However the 1p is pending in my account and has been for over a week. How can I upgrade as the phone I want is finally back in stock and I don't want to miss out. Please help

1745

3 years ago

Joemoe98Civilian

asked in Community Archive.

Issue with upgrading

Hi, my contract for my phone finished on the 24th of last month and I've only just realised, I've tried to upgrade my plan to a sim only deal however the payment at the check out is not possible can I have help with this please

231

3 years ago

Totalfiresafety123Civilian

asked in Community Archive.

Cancel my contract

How do I cancel my contract with you. We don’t have a need for the phone within our business any longer,The live chat is not working. I can’t find a phone number anywhere to call your support team.Please help and advise

201

3 years ago

MatthewBCivilian

asked in Community Archive.

Why can't I talk to someone from ID mobile?

I purchased a contract, costing £29.99 for my daughter on the 29th November. This was due to be sent out on the 9th December as agreed with the Agent as this was a Christmas gift. We wanted her to still use her old phone until the big day. On the evening of 29th her phone stopped working and due to ID deactivating her existing SIM. A new has arrived today!! Looking at the account I have been charged £46 which is far from £29.99. This is why I need to talk to someone about this problem as I am cancelling this service because of the terrible experience.

941

3 years ago

TallowbayCivilian

asked in Community Archive.

Why has my bank account been charged twice for the upfront cost of my new mobile phone?

I have been charged twice for the upfront cost for my new mobile phone order. How do I request a refund?

811

3 years ago

LizzyasandersonCivilian

asked in Community Archive.

Trouble With Transfer from Tescomobile to ID mobile

I registered my new sim and transfer my old no. to id mobile last Friday. It’s seem to worked in part. I can make calls which people can recognize as my old number(which is good) But no one can contact me. it says my phone is unavailable at this time please try later. Also i can send text but can not recieve them.Please HelpLiz Sanderson

181

3 years ago

IdlekyleCivilian

asked in Community Archive.

new pay monthly contract - sim invalid

I have just today received my new iPhone 12 mini on a pay monthly contract with ID brought online, I have out the sin card in and tried all troubleshooting methods but I am just getting an invalid sim message so am unable to set my phone up and swap my number over.

381

3 years ago

Kate1505Civilian

asked in Community Archive.

Sim card not working

I took out a new contract with ID, received my new phone and sim card but the sim card is not recognized by the phone. I have tried switching on and off, airplane mode etc and nothing works. The sim does not work in any other ID compatible devices either. I have submitted my PAC code to swap my old number to the new sim several days ago so am worried I will be left without a working network on Monday. I contacted carephone warehouse on Friday who said they would ‘escalate’ the issue and it would start working in 24-48 hours but this has not happened. The call handler said the sim was activated several days ago so this wasn't the issue.

311

3 years ago

KaranDidyalaCivilian

asked in Community Archive.

Transferring from Vodafone to ID ASAP

Hi all, So I purchased a new contract with ID today but I am currently still with Vodafone. I have a PAC code ready to use from Vodafone but my new phone is likely to come on Monday so don't have my ID number yet! Will I need to wait until Monday to submit the PAC code or is there a way to do it earlier, really don't want any additional charges from Vodafone! Kind regardsKaran

253

3 years ago

GETLOST42Civilian

asked in Community Archive.

How to replace ID sim with new ID sim?

I have changed my ID plan, received a new SIM and cannot discover how to keep my original number. I put new SIM in phone, said not activated. I scanned bar code to activate and got message ALREADY ACTIVATED 😩. I can't find information on how to keep my number even if the SIM worked. Shame ID have no customer service because when you do manage to get up and running everything has gone smoothly for years. Near my wit's end.If you have the answer THANK YOU.

271

3 years ago

craigkeddCivilian

asked in Community Archive.

Still waiting for refund

I preordered the iPhone 12 Pro prior to its release. Before iD received stock I cancelled the order and swapped to the iPhone 12 (standard). The iPhone 12 Pro required an upfront cost of £99.99, whereas the iPhone 12 required NO upfront cost. When cancelling I was told I would receive a refund within the 3-5 day time line. That was the 20th of OCTOBER. It has been over a month with no sign of a refund. I’ve contacted both iD, who have tried to palm me off with Carphone Warehouse - who subsequently palm me back to iD mobile. I just want my money back otherwise I am going to have to take it further. Frankly this is awful practice.

191

3 years ago

ArchroyCivilian

asked in Community Archive.

S20 out of stock

I ordered the S20 via a link from money saving expert last night and have received an email stating it’s out of stock. You’ve taken the payment from my account. Could you please tell me if and when you’re expecting stock. Thanks

181

3 years ago

Rachellk95Civilian

asked in Community Archive.

How Can I Amend my order?

Hi, I have just placed an order which isn't due to be processed until 15th December, I ordered a white iPhone XR instead of the black, can I please ammend this? My order ID is 114552290. Thanks

131

3 years ago

Andy????Civilian

asked in Community Archive.

account isnt mine

Hi,I am not an ID mobile customer but have just received notification of fraudulent activity using my ID regarding an account that has been set up in my name. I have recently been a victim of identity theft and have had lots of mobile phone contracts set up using my details with various providers. Can you please let me know how I report the fraud and shut the 1D account as soon as possible?

371

3 years ago

Alfieturpin10Civilian

asked in Community Archive.

2 different deals

Hi I have ID sim cards for both my children. I recently upgraded my sons for 3gb data for £6 I then went on to upgrade my daughters and got 5gb for the same price. Why can I not get the same deal for my sons? Thank you

171

3 years ago

Snash43Civilian

asked in Community Archive.

incorrect online order

Hi, I ordered a sim only deal online, then arranged one via the app! I need to cancel the online deal. Help please!!

3 years ago

TcrooomCivilian

asked in Community Archive.

problem with new order

I’ve tried to place an upgrade order. Get a message saying there has been a problem, but no way for me to contact ID Mobile to resolve this. can someone give me a call today?

121

3 years ago

adubzzCivilian

asked in Community Archive.

Discrete upgrade required!

I want to upgrade my daughters phone as a Christmas present, but I am worried that she will receive a text message or some other notification that will alert her as soon as I carry out the upgrade. Can anyone advise if a text will be sent or can be stopped?I am not worried about an email as my email is linked to the account, access to the ID app on her phone can be fixed as I could change the password etc?

3 years ago

JCraigCivilian

asked in Community Archive.

SIM Card not working

Hi,Have purchased a new phone and SIM. SIM is registered however when I put it in new phone it cant pick up the SIM. SIM is in the right place, have tried turning off and on, checked coverage, put into airplane mode, cleaned it and tried the SIM in my old phone which doesn’t recognise either. I have submitted my PAC to get my old number to replace it do I need to wait until that is done? Thanks, J

161

3 years ago

cag1965Civilian

asked in Community Archive.

Sim only cancellation

I have been trying to get in touch with ID via the live chat to cancel a sim only plan that has never been activated and there never seems to be an anyone available. Is there another way of cancelling a contract? (i.e via post?)

131

3 years ago

ComcoCivilian

asked in Community Archive.

It is well over a week since I ordered my id sim card. Received my direcct debt mandate and details of account on line. Cant get through to 033303777. I am beig charged for this at present. Chat wont even recognise the customer pin they sent me.

It is well over a week since I ordered my id sim card. Received my direct debt mandate and details of account on line. Cant get through to 033303777. I am being charged for this at present. Id wont even recognise the customer pin they sent me. I wish to cancel but cant use it yet as it wont let me as sim not activated.

211

3 years ago

frizzylizCivilian

asked in Community Archive.

How Can I Order a Replacement SIM Card?

Hi, My daughter’s iPhone has recently stopped working and we have bought her an Android Phone as a replacement. I hoped to be able to swap the SIM Card over, but unfortunately the receptacle is different on each phone. She has also mislaid the adapter, so we can’t use that to make the SIM Card fit. How can I order a replacement SIM Card, but keep the same number and plan? Kindest Regards Elizabeth Hobman

131

3 years ago

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