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Live Chat

  • 18 September 2020
  • 37 replies
  • 19400 views
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37 replies

B
Rank

I want to upgrade

Rory
Rank
Userlevel 5
Badge +6

Hi @Brianh, no worries! The fastest way to do this is through the iD Mobile app, or through the website here.

 

Thank you,

Rory

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
B
Rank

Not realy we are trying to get on love chat with a human with 0 response

Rory
Rank
Userlevel 5
Badge +6

Hi @Brianh, the Live Chat team can’t handle sales, so you’ll need to place your order through the iD Mobile app or the website. 

What is it you’re having trouble with?

 

Thank you,

Rory

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
C
Rank

Dear @Mohammed or @Rory or @Will or @Ryan,

would it be possible to get feedback from ID Mobile on my billing issue, please? I can still not access the Live Chat and I have tried several times and days following the various steps advised. It would be great if I could somehow be bale to talk to someone who can help me solve this, I need to close my bank account as I left the country and Brexit made it illegal to keep a UK bank account if relocated to some EU countries…

WelshPaul
Rank
Userlevel 8
Badge +6

Are you trying to access ID Mobile Live chat from outside the UK or via a VPN? It works for me when I try to access it via my UK Virgin Media ISP connection but when I tried to accessing it from a VPN with a German IP address, clicking the button did nothing. I’m wondering if Live Chat is blocked to anyone outside the UK?

Ryan
Rank
Userlevel 6
Badge +10

Hi @clembo,

Sure, we’ll shortly send you a Private Message to your Community account so we can discuss your issue further. To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

Ryan

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G
Rank

Hello,

Your live chat doesn't work (when I click on the live chat button nothing happens), your complaints email isn't monitored, your customer phone line is unmaned... Your only form of customer service is a chat that doesn't work... How the hell am I supposed to speak with someone from ID mobile?! It would be easier to get an audience with the pope!

First, Data roaming doesn't work in Italy. Second, when I try making calls a recorded message tells me you need to speak with me and that I should call 777 and when I call 777, another recorded message refers me to your live chat (which doesn't work). 

Please please please get your act together and have a real human being contact me before I start sending carrier pidgeons.

Kind regards,

Giorgio

 

C
Rank

Hi @WelshPaul,

I am trying to access it from outside the UK as I am no longer living there. Thanks for testing this on your side, as I did not consider the location as the potential culprit. It may indeed be that their live chat is only working from within the UK. In this case, it would be helpful for iD Mobileto setup another way to easily contact them from abroad!

Mohammed
Rank
Userlevel 7
Badge +10

Hello @Giorgiostrumia17,

We can be contacted her on our Community, as well as via Post, our Voicemail Team and even over Social Media. We haven’t had any issues with the Live Chat we’re aware of so it may be due to your browser blocking this function. Try a different browser to see if this helps.

 

In regards to your query on Roaming, have you tried viewing this thread?

 

Are you able to make calls & texts when abroad?

If the issue relates to just Data then the issue could be either:

Data Roaming not turned on in the phone settings

or

Incorrect APN settings.

 

You will see the above steps in the Community topic linked in the original post or the first reply I have left there on the topic.

 

In regards to the error when making calls, can you confirm exactly what the message says? Or is the exact message “please call 7777”? I’ve not heard that message before so if you could confirm what exactly the message says it’ll give a good indication on what could be causing this.

 

Mohammed

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Suntzu
Rank
Userlevel 1

Livechat currently doesn’t seem to be working - when I try to launch it I just get an error telling me that mobile phone number can only contain numbers????

andewhite
Rank
Userlevel 8
Badge +9

Livechat currently doesn’t seem to be working - when I try to launch it I just get an error telling me that mobile phone number can only contain numbers????

Hello @Suntzu,

I’ve just used live chat on a PC running Windows 10 with the Google Chrome web browser.

Everything worked for me. If you can’t get it working, you’ll have to wait for iD to respond to your community post.

Good luck. 

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