I upgraded a few weeks ago, through the app. I hoped taht this would mean that my number automatically transferred. My number didn't transfer, I requested a PAC code which I successfully submitted (apparently) before Easter, but my number still doesn't seem to have transferred. What can I do? My old contract expires in a few days and I don't want to change.
Best answer by Mohammed
I received my PAC number 3 days ago (Friday) and put my new SIM in today (Monday) as I was told the number would transfer the next working day. The number has not transferred over and I can’t access any messages from my old number. I can’t use the LiveChat and there is no number to contact customer services. Not impressed so far with iD Mobile
You don’t need to transfer your number via PAC code for an upgrade.
It would mean you have purchased a separate new contract instead of an upgrade.
If however, you just mean generally since joining your number has not transferred, try going to the iD app/account and after registering + logging in, click My Servives then Keep your number