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Number not transferring

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K
Rank
Userlevel 1

Same here,

 

I received my PAC number 3 days ago (Friday) and put my new SIM in today (Monday) as I was told the number would transfer the next working day.  The number has not transferred over and I can’t access any messages from my old number.  I can’t use the LiveChat and there is no number to contact customer services.  Not impressed so far with iD Mobile

Ryan
Rank
Userlevel 6
Badge +10

Hi @jhakizimana,

The phone may not call itself the “Huwawei P30 Lite New Edition” within the settings but rather just the Huawei P30 Lite because that’s the actual make and model. If you want to mention this issue to us via the existing PM, we can look into it further.

Ryan

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Steveclark759

Hi I have registered my pac code from my old sim and it doesn’t seem to be working 

J
Rank

Hi Will, I, ve just gone into my phone settings, and checked which Huawei P30 I got, and it says "" Huwawei P30 Lite " I ordered Huwawei P30 Lite New Edition, not HUAWEI P30. I ordered the new edition, why would ID mobile send me the wrong phone. My order contract says Huwawei P30 New Edition. Can you help me with this issue please ASAP please? 

Siân
Rank
Userlevel 3
Badge +1

Hello @Nessasary 

Thanks for getting in touch. I am afraid there are some delays with some SIM’s being activated and numbers porting over at the moment. Our team are working on getting this resolved as soon as possible.

I would advise to periodically reboot your phone and hopefully it will activate soon.

Thanks for your patience.

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N
Rank
Userlevel 1

I’ve had this same issue. I’ve just spent ages on the chat to customer services and have launched a complaint about the issue still being a problem. If it has been reoccuring for such a long time they really should have tried fixing it by now. Fingers crossed this issue will be no more.

N
Rank

Hi!

 

I’ve rebooted my phone on many occasions, nothing has been updated...

Mohsin
Rank
Userlevel 6
Badge +4

Hi @Steveclark759 

Are you transferring your number from an existing iD sim to another new iD sim? Or are you transferring from a different network?

-Mohsin

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Siân
Rank
Userlevel 3
Badge +1

Hello @Nessasary 

Thanks for getting in touch. I am afraid there are some delays with some SIM’s being activated and numbers porting over at the moment. Our team are working on getting this resolved as soon as possible.

I would advise to periodically reboot your phone and hopefully it will activate soon.

Thanks for your patience.

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Mohammed
Rank
Userlevel 7
Badge +10

Same here,

 

I received my PAC number 3 days ago (Friday) and put my new SIM in today (Monday) as I was told the number would transfer the next working day.  The number has not transferred over and I can’t access any messages from my old number.  I can’t use the LiveChat and there is no number to contact customer services.  Not impressed so far with iD Mobile

 

Hello @K2kyle  is this following an upgrade?

 

You don’t need to transfer your number via PAC code for an upgrade.

It would mean you have purchased a separate new contract instead of an upgrade.

 

If however, you just mean generally since joining your number has not transferred, try going to the iD app/account and after registering + logging in, click My Servives then Keep your number

 

Mohammed

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J
Rank

I upgraded a few weeks ago, through the app.  I hoped taht this would mean that my number automatically transferred.  My number didn't transfer, I requested a PAC code which I successfully submitted (apparently) before Easter, but my number still doesn't seem to have transferred.  What can I do?  My old contract expires in a few days and I don't want to change.

I have tried the above but the app isn't working, and i need to keep my number, I submitted my PAC number to ID MOBILE BUT NO SUCCESS.I cant even get hold of ID customer services. I will give it up tomorrow, If my number does transfer I will cancel this contract. Now my old number in my old phone isn't working, keep saying emergency calls only. Never known a company like this that a customer, cannot even get hold of customer services. I am not at all happy, well annoyed. My brothers and sisters were next inline to follow me to ID mobile, now I don't think its worth the hustle. 

T
Rank

 Hi @louiserodgersx, 

 

I see i’ve replied elsewhere, but I’ll post it again below for others to see.

 

On your handset settings, please make sure the “My Number” Setting matches the number that you’ve brought across. This should fix the problem.

 

If it’s an iPhone, toggle iMessages off and on again after doing the above.

 

Please let us know how you get on.

Will

Hi there, 

 

Ive done this and now I can’t activate iMessage with my number only my email. So I’m very confused as now is not my number at all. 
 

many thanks, 

Pipkin
Rank

I’m having the same problem and no call centre to help! Starting to regret changing network! I’ve submitted the form three times and it’s been nearly a week now. Sorry I can’t help although this question seems to have been posted before so obviously not a new problem.

Will
Rank
Userlevel 6
Badge +8

 Hi @louiserodgersx, 

 

I see i’ve replied elsewhere, but I’ll post it again below for others to see.

 

On your handset settings, please make sure the “My Number” Setting matches the number that you’ve brought across. This should fix the problem.

 

If it’s an iPhone, toggle iMessages off and on again after doing the above.

 

Please let us know how you get on.

Will

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Wogan
Rank

I’m still awaiting a response?

Will
Rank
Userlevel 6
Badge +8

Hi @natania.kobayashi,

 

What specific error are you receiving? Is it an iD number you’re trying to port to another iD line?

 

Will

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K
Rank
Userlevel 1

Fire over to ofcom!!! ID Mobile are legally bound to compensate users for these delays.

N
Rank

Thanks @Kmalkan26 - I might just do that!

I’m in quarantine and the number I gave to track and trace was my old number! So now they can’t contact me and it may seem like I’m not following the rules! 

@Siân - if there's a delay why cancel our old numbers all together? it’s a bit ridiculous now. Can we get an update on this? “hopefully activate soon” isn’t enough of an update. “Soon” can be 2 days or 2 weeks.

An update would be appreciated please! 

K
Rank
Userlevel 1

It's a shambles! There is thread after thread on this matter. It's been going on for months. I should have done my homework better.

 

Your quiet right, what's the point in triggering a port if you are having system issues.

 

I got the worst reply from them.... saying its because we are having issues with out App.... my reply was what does have an app to do with this? So their reply changed to its maintenance problems. Then that changed to random porting issues which started on the 17th. But if you read the posts online, issues pre date for months.

N
Rank

May I ask how long you’ve been waiting for? I’m really running out of options and there doesn't seem to be anyone I can talk to on the actual phone. I'm pretty sick of having generic replies on here...

Will
Rank
Userlevel 6
Badge +8

Hi @Wogan,

 

Is there a specific error message that pops up when you’re trying?

 

How is it you’re trying to submit your PAC?

 

Will

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