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Unable to access account

When I try and log into my account it says my details don’t match and eventually it is locked try again in fifteen minutes. I use a password manager so my details are correct and if  try and use the forgot password facility the promised OTP never comes despite using the resend option. This has been going on for some time and now it has failed to send the OTP and has locked me out. This has been going on for a while.

4 replies

Z
Rank
Userlevel 1

I should have posted the complaint earlier, I have just tried again using the same password manager and it has let me in, and the requested OTP’s never arrived!

Tyler
Rank
Userlevel 5
Badge +6

Hi there @Zebidee, welcome to Community!

 

If you’re still having issues with logging in, then please contact us via our live-chat:

 

https://www.idmobile.co.uk/live-chat

 

Thank you,

Tyler

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Andy Dias
Rank
Userlevel 1

U

Kash
Rank
Userlevel 8
Badge +7

Hi @Andy Dias,

I can see that we have responded to your query elsewhere.

If you require further assistance, please get back to us there.

 

 

Kash

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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