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Unable to access account


When I try and log into my account it says my details don’t match and eventually it is locked try again in fifteen minutes. I use a password manager so my details are correct and if  try and use the forgot password facility the promised OTP never comes despite using the resend option. This has been going on for some time and now it has failed to send the OTP and has locked me out. This has been going on for a while.

4 replies

  • Author
  • New
 Contributor
  • 1 reply
  • July 9, 2024

I should have posted the complaint earlier, I have just tried again using the same password manager and it has let me in, and the requested OTP’s never arrived!


Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 3853 replies
  • July 24, 2024

Hi there @Zebidee, welcome to Community!

 

If you’re still having issues with logging in, then please contact us via our live-chat:

 

https://www.idmobile.co.uk/live-chat

 

Thank you,

Tyler


Andy Dias
Active Contributor
  • Active Contributor
  • 12 replies
  • August 21, 2024

U


Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 8192 replies
  • August 27, 2024

Hi @Andy Dias,

I can see that we have responded to your query elsewhere.

If you require further assistance, please get back to us there.

 

 

Kash