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PAC Code Not Working

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A
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Hi @KHADIJA 

Sorry to hear this. 

Have you attempted to speak to our  Live Chat team? 

Regards

Aklima

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EClubbers
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Hi - I need of help

Just bought a new phone on a new contract with id but trying to transfer my old number that was on a different account with Id but the pac code isn't working - how can I do this? 

A
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Hi @KHADIJA 

Sorry to hear your leaving us. 

I have sent you a private message with more information. 

Regards

Aklima

Please do not message me directly, as this is currently not being monitored.
J
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Hi,

 

I am also having an issue with trying to transfer my number from ID to another network. I recently transferred to ID however I am having signal issues so leaving again, when I request a PAC code it is the same code I was given by my last provider, which expired on 24th April, therefore not accepted by my new network.

 

can someone please help me?

 

thanks

T
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Userlevel 1

Hi @freijasama and @stephenB 

Apologies, for the issue you are having with the PAC code.

I have sent you a direct message with some further information. 

Regards,

Pav

 

 

 

Hi, I’m having the same issue, can I have some help please. 

J
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Hello, I am also having this issue, I'm within the returns window but nobody at ID or Carphone has answered me yet, and the PAC code I received doesn't work to port my number to giff gaff, any help would be appreciated!

P
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Userlevel 1

Hi. I have a very similar issue to that stated in the original question:

Trying to port my number to a new network provider but the PAC I have received (which starts with TEL) is being refused - my new provider has confirmed that the problem is with the PAC - can someone generate a new one that will work?

P
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Hi @KHADIJA 

Welcome to the iD Community.

I’ve sent you a direct message with further information.

Pearl

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K
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@Pearl_c6 

how do I access the direct message. can u send me step by step information. 

thanks 

khadija

P
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Hi @KHADIJA 

Welcome to the iD Community.

I’ve sent you a direct message with further information.

Pearl

I request not to message me directly, as this is currently not being monitored.
K
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Hi 

I am having issues with the PAC CODE and it is not working. I am receiving a pac code starting with GG instead of receiving one with VTM. I would to like go back to my original sim provider which is giffgaff but I am unable to because of the code. I have tried to get in contact with ID mobile through live chat and calls. 

I would really appreciate it if someone could help me with this.  can someone get back to ASAP.

Khadija

 

P
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Hi @Archjackson 

Welcome to the iD Community.

I’ve sent you a direct message with further information.

Pearl

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A
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Trying to move from I.D to virgin but the PAC code I’ve revived says it’s invalid. Any chance I could get some help as there is no one to phone.

P
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Hi @ALC 

You can simply change your plan to a 30-day SIM in the app at the end of your contract.

It’s really quick and usually takes a few hours, before your new plan is live. You can find out how to change your plan https://community.idmobile.co.uk/plan-change-69/how-to-change-your-plan-31884

Once you’re out of your contract, there won’t be a fee to change your plan, however your first bill after you process your change may look a bit different than usual.

If you’ve already paid for your old plan, then you process a plan change, we’ll be sure to credit you for the over payment, and this will appear on your next bill. So, you don’t have to do it on the day your contact ends, as we’ll credit the difference, but if you’re changing your plan and not upgrading, do it after your contract ends.

Once you’ve changed your plan to a 30 day SIM, you can change your plan once every 30 days, so it’s worth keeping an eye on what’s available for you to change to. 

Hope this helps.

Thanks, 

Pearl

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A
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Hi, yes it is an existing iD contract that finishes 27.05 but moving early to a sim only monthly deal

A
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Hi @ALC 

If you are switching from iD to another iD SIM/Contract.

You do not require a PAC.

Could you please confirm this is the case? 

 

Aklima

Please do not message me directly, as this is currently not being monitored.
A
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Hi, Is there any simple solution to this?, I am just changing my ID contract to a iD sim only monthly plan so requested a PAC as I am doing it outside of my contract (still have a month to go) iD sent me a PAC code and now the Switch online form is saying it is invalid? ….Help please!!!

C
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Thanks for the reply suggesting I contact customer services, but unfortunately they’re unavailable so if anyone else has any advice that would be great. Thanks 

A
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Hi @CLG32 

I have sent you a private message with more information.

Regards 

 

Aklima 

Please do not message me directly, as this is currently not being monitored.
C
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Hi,

i’m trying to port my number from vodafone to ID, I’ve got a PAC code and I’ve completed the online PAC form on the ID website but when i click submit it says at the top in red that all fields must be completed - they are. Does anyone know what I’m doing wrong? I’m not getting a confirmation email or anything explaining that there are any other issues

 

Thanks

Claire

J
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 Same problem

 

 

J
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Hi.I received my pac code from ID.

I sent to my new provider,but pac code doesn't work.How can I get new one?

Customer service not available at this time 

 

H
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Hi, I am also having the same issue. My PAC number begins with ONE and EE is saying it is invalid

S
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The replacement PAC code worked and I have been able to move my number to EE. I will close this post.

0
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I'm trying to use my pac code starting with VTM but it is not recognised.

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