Hi @Craig Jones,

Welcome to the Community!

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

Kash

Hi I joined ID mobile & was promised 3 months free Apple TV but I can’t seem to find the promotion on the email sent when joining . Can you please resend the email to me please with the link to activate that ?

many thanks,

Michelle 

Hi @mlac882000 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

We’ll see you there. 

Tom

Hi I need my redemption link for apple tv I can't find my email?

Hi @Myles61 

How long ago did you purchase your plan?

Have you checked your junk/spam?

Have you had other emails about your iD Mobile plan?

Tom

I have no link for Apple TV either or  the data roaming. I have searched through every email I have received! 

Hey there @Shopaholicjane, welcome to Community!

When you say “or the data roaming”, what do you mean by this sorry?

In terms of the Apple TV email, have you still not received this? What did you order and on what date please?

Thanks,

Tyler

Hi Tyler,

I got a iPhone 15 Tuesday 3rd September.

i have not received the Apple TV email

i meant in 30gb of free EU roaming? Is that just automatically applied to my account

Hi @Shopaholicjane,

For the Apple Services Offer Click the banners in your order confirmation email, or in the email we send you 12 days after your purchase.

EU Roaming limit is automatically applied as all new purchases and upgrades have a 30GB Roaming limit in inclusive countries.

Kash

Hi I also never received any confirmation of this offer on my emails. There is no banner or link to follow. I purchased my phone and contract 30th September.

Hi @DMax,

Have you checked your junk/spam?

You can contact our Live Chat Team for a quicker response/assistance with this.

Kash

I have the same problem, although my SIM is in a mi-fi device.  Would a message have been sent to it by SMS?  Is it possible to have it by email?

Hi @Juney00,

Welcome to the Community!

We only send the offer via email.

Can you please confirm that you have checked your emails including junk and spam?

Kash

Hi Kash

yes I have checked emails, and it’s not in spam either.  It’s kind of confusing as I set up my husband on iDMobile, and used my email address.  So when I set mine up I had to use an alternative email address, but I have checked both, and there isn’t an email about Apple TV offer.  Are you able to resend it please?  Many thanks

Hi @Juney00 

Are you the named account holder or is your Husband?

Tom

Hey there ​@Juney00, if it’s in your name, then please contact our live-chat, who should be able to get you another link sent out:

https://www.idmobile.co.uk/live-chat

Or, we can send you a PM here if you prefer.

Thanks,

Tyler

I think that may be best as I have checked all emails from ID and none say anything about redeeming offers, just one that gives a link to say how to redeem, but that tells you to go back to the emails.  Could you message me here please, as I even tried the chat service, but the Bot doesn’t understand me!

Hi ​@Juney00 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

We’ll see you there. 

Nat 

I have the same issue with the link saying UID missing etc. the link for Apple Arcade and music still work. Please help as I am getting very frustrated with it 

I still don't have this link, it seems to be a bit of a con that so many people don't receive this on signing up, even though it is advertised. Please can a link be private messaged to me, as otherwise I keep going round in circles ?

Hi ​@tomoverton 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

We’ll see you there. 

Tom

Hi ​@DMax 

Sorry to hear that, you don’t have an email or link containing anything?

I’m not seeing many people say they have nothing, mostly that the link isn’t working as intended.

Tom

Hi. No I don't have any note of a link in my original emails. I had contacted ID before about this and a copy of a link was sent. However it turned out when I tried to sign up with that link that it had been used before and wasn't valid.

Hi ​@DMax,

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

Kash