data add on | iD Mobile Community
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data add on

  • May 3, 2025
  • 2 replies
  • 32 views
I
New Contributor

Hello I have recently received an text message saying that I have added a data add on which I have not done so can you please take it off as I have not used it and it has been added to my balance.

    2 replies

    Decembersangel72
    Gold Contributor
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    Hi ​@Irshad1975 

    Have you checked your account to confirm the text message information?

    If you want this investigating further then contact an agent on Live Chat:-
    https://www.idmobile.co.uk/live-chat

    Once you have opened a Chat, type ‘talk to a person’ in the dialogue box so that you don’t go round in circles with the inane chatbot questions.
    Also, make sure you have time put aside to do this as the agents connect to several chats at any one time and so you may have to wait for the chat to connect and also when getting replies.

    Good luck x

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • May 5, 2025

    Hey there ​@Irshad1975, we hope the kind advice from ​@Decembersangel72 has been able to help.

     

    Please let us know if you require further assistance regarding your issue.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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