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urgent help needed about an add on

J
Community Member

I’ve run out of data. I don’t have any internet at home. I’m serving on WiFi at a cafe. 
 

I’ve just brought a data add on. 
 

how long will it take to be added to My account t so I can use it? 

Best answer by Tyler C

Hey there ​@James R, it should become active almost instantly.

 

Have you restarted your phone?

 

Thanks,

Tyler

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    3 replies

    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • 5223 replies
    • Answer
    • April 28, 2025

    Hey there ​@James R, it should become active almost instantly.

     

    Have you restarted your phone?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    I
    New
 Contributor
    • Irshad1975
    • New
 Contributor
    • 1 reply
    • May 3, 2025

    Hello I have recently received a text message saying that I have added a data add on which I have not added or used and on my account balance to pay has increased 

    N
    iD Mobile Employee
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    • Natalie W
    • iD Mobile Employee
    • 2349 replies
    • May 5, 2025

    Hello ​@Irshad1975 

     

    Thank you for getting in touch. 

     

    I am sorry to hear this. Does anyone else have access to your account that may have purchased the add on?

    Have you spoken to the team about this since your last post? If you still require assistance, please do let us know and we can send you a private message. 

     

    Thanks, 

     

    Natalie 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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