Solved

urgent help needed about an add on

Forum|Forum|8 months ago
April 27, 2025
3 replies
31 views

J

James R
Community Member

I’ve run out of data. I don’t have any internet at home. I’m serving on WiFi at a cafe.

I’ve just brought a data add on.

how long will it take to be added to My account t so I can use it?

Best answer by Tyler C

Hey there @James R, it should become active almost instantly.

Have you restarted your phone?

Thanks,

Tyler

+24

Tyler C
iD Mobile Employee
Answer
Forum|Forum|8 months ago
April 28, 2025

Hey there @James R, it should become active almost instantly.

Have you restarted your phone?

Thanks,

Tyler

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I

Irshad1975
New Contributor
Forum|Forum|8 months ago
May 3, 2025

Hello I have recently received a text message saying that I have added a data add on which I have not added or used and on my account balance to pay has increased

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N

+22

Natalie W
iD Mobile Employee
Forum|Forum|7 months ago
May 5, 2025

Hello @Irshad1975

Thank you for getting in touch.

I am sorry to hear this. Does anyone else have access to your account that may have purchased the add on?

Have you spoken to the team about this since your last post? If you still require assistance, please do let us know and we can send you a private message.

Thanks,

Natalie

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.