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Customer notice: Suspected fraudulent texts

Customer notice: Suspected fraudulent texts
Emil
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  • Emil
  • iD Mobile Employee
  • 118 replies

We’ve been made aware that some customers have received various text messages from multiple numbers, falsely impersonating and claiming to be iD Mobile.

Several texts have been sent out to customers and you can see the versions we are aware about below:

Text 1:

“iD Mobile: We have been unable to confirm your details for this month's payment. To avoid suspension of your line, please confirm your up to date details via the following link: <<link>>”

 

Text 2:

“iD Mobile: Your latest payment has been unsuccessful. Please update your details here:  https://bit.ly/3tNuzLK”

 

Text 3:

•    iD: Your monthly payment failed, in order to continue using our services please verify your details here: <<link>>

 

Please note these messages are not from iD Mobile. If you receive a message such as the above, do not click the link and enter your details, as these will not be safe.

For more information on how to spot fraudulent activity such as phishing, smishing and impersonations, please view the articles below:

 

In addition, if you have knowingly received fraudulent text messages claiming to iD Mobile, please comment the exact phrasing below, so we can investigate the genuineness of the message and then add it to the list above, if need be. 

 

Please stay vigilant. 

iD Community Manager

32 replies

Will
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Userlevel 6
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Hi @Jackie Mahoney, @veganruby  and @Jean.Dolan,

 

We’ll shortly send each of you you a Private Message to your Community account, so we can discuss your issue further and check on the status of your accounts.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

 

Will

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
J
Rank

I clicked on the link and updated my details  i,m not sure if it went through. Is there any precautions i should now take  thanks

V
Rank

Hi I also received a fraudulent text to say my payment failed. I opened the text and I may have clicked the link. Help what to do ? how can I tell if I’ve been affected by this please?

 

Jackie Mahoney
Rank
Userlevel 1

Yes I got no3 on the list payment failed ,I pressed the link for about a second and I deleted the message it was only in a small box and I didn’t press nothing they were after my bank details obviously,

could they have got information from that second 

Will
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Userlevel 6
Badge +8

Hi @Ashmea,

 

Are you an existing iD Mobile customer?

 

Will

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
A
Rank

We’ve been made aware that some customers have received various text messages from multiple numbers, falsely impersonating and claiming to be iD Mobile.

Several texts have been sent out to customers and you can see the versions we are aware about below:

Text 1:

“iD Mobile: We have been unable to confirm your details for this month's payment. To avoid suspension of your line, please confirm your up to date details via the following link: <<link>>”

 

Text 2:

“iD Mobile: Your latest payment has been unsuccessful. Please update your details here:  https://bit.ly/3tNuzLK”

 

Text 3:

•    iD: Your monthly payment failed, in order to continue using our services please verify your details here: <<link>>

 

Please note these messages are not from iD Mobile. If you receive a message such as the above, do not click the link and enter your details, as these will not be safe.

For more information on how to spot fraudulent activity such as phishing, smishing and impersonations, please view the articles below:

 

In addition, if you have knowingly received fraudulent text messages claiming to iD Mobile, please comment the exact phrasing below, so we can investigate the genuineness of the message and then add it to the list above, if need be. 

 

Please stay vigilant. 

What should you do if you have replied to the text and filled in all the details???

Will
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Userlevel 6
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Hi @Lloyd,

 

As @Lasithi Lad mentioned, it’s all guess work and hoping to get lucky on the part of those behind the messages. These people have sent messages to people who aren’t on iD Mobile too. 

 

Will

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
L
Rank

I take your point, but how does someone get my mobile number, know that idmobile is my provider and, apparently, the date of money transfer?

 

L
Rank
Userlevel 1

 

Plus how did they know when idmobile takes the money from the bank.

 

I doubt they do. My monthly fee had gone out 10 days before the scam text arrived. If they send out enough texts, I guess the law of averages says they’ll get lucky x number of times.

L
Rank

I have just received this text message. I never respond to these test via the link shared especially shortened links and would much rather ring them directly. Thankfully I found this first. 

Just out of general curiosity, how are people finding out what mobile provider im using? Or are these just sent to a bunch of random people in hope of hitting the jackpot so to speak. 

Thanks for the warning

Plus how did they know when idmobile takes the money from the bank.

Emil
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Userlevel 6
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@Lasithi Lad This is a great idea and we have already been working on this, the emails will be deployed very soon. 

thanks, 

Emil

iD Community Manager
L
Rank
Userlevel 1

I’m a little surprised that I haven’t had an email  from id regarding these fraudulent text messages, as it seems to have known about for some time. It would have been helpful. Maybe an idea for the future?

Emil
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Userlevel 6
Badge +3

@Lewis thompson It seems as if it was a ploy to gain access to your bank info, so no, clicking the link alone shouldn’t of put you at risk. 

iD Community Manager
R
Rank
Userlevel 1

i got this text as well last night, i too got to the bank details section before realized it was a scam and stopped and also changed my i.d mobile password just in case.i only checked it out cause i have a problem with my i.d billing at the moment.my direct debit been set up for years, this month money has been taken from my bank account and appears on my payment history but my dashboard billing says it not been paid(minus payment), so i was(still) in a bit of a flutter last night.

Emil
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Userlevel 6
Badge +3

This article has been updated with new information, in regards to a new text message we have become aware of, see ‘Text 3’ on 15/07/21.

iD Community Manager
L
Rank
Userlevel 1

I had a text from this number last night. I was stupid enough to click the link. It takes you to a VERY realistic version of the ID mobile website and requires you to fill in a personal verification form. It wasn’t until I got to the section where they wanted my bank details and bank card details that I twigged. I don’t believe I actually sent any info, but it looks like a fairly sophisticated fraud.

Lewis thompson
Rank
Userlevel 1

Got a scam text through and clicked the link but never put bank details in

will any of this effect my phone ??

R
Rank
Userlevel 1

Hi, my partner and I are both with iD, she's working so can't post on here but she has also just received the scam message above. 

I'll copy in the screenshot she sent me. 

 

K
Rank
Userlevel 1

I just received this text message aswell sent by this mobile number 07485616086

ID: Your monthly payment failed, in order to continue using our services please verify your details here: https://bit.ly/36BATMM

Would like to know how people find your number it's really scary and so glad I didn't click on the link 

M
Rank
Userlevel 1

Just received text.…

iD: Your monthly payment failed, in order to continue using our services please verify your details here: https://bit.ly/36BATMM

Sian Clark
Rank
Userlevel 1

Hi I have just received the same text...iD: Your monthly payment failed, in order to continue using our services please verify your details here https://bit.ly/36BATMM

I thought it looked dodgy and checked on here to find others with the same one. 

Thanks

H
Rank
Userlevel 1

I have just received this text message. I never respond to these test via the link shared especially shortened links and would much rather ring them directly. Thankfully I found this first. 

Just out of general curiosity, how are people finding out what mobile provider im using? Or are these just sent to a bunch of random people in hope of hitting the jackpot so to speak. 

Thanks for the warning


While it is possible that the spammers have managed to identify a set of numbers linked to iD, it is usually random. I got a similar text a few months ago telling me I hadn’t paid my 3 mobile bill on this iD phone.

On the main subject, today I also received the text, “iD: Your monthly payment failed, in order to continue using our services please verify your details here: xxxxxx”

HannahQ
Rank
Userlevel 1

I also received the exact same text as Megan and almost fell for it because I had just got a new card as my old one has expired. I clicked the link but couldn’t remember which email address I used so logged into the app instead and couldn’t see any details of a failed direct debit and then realised direct debit wouldn’t be affected by a new bank card. 
I would also like to know how they know I’m with iD, I think it would be a good idea for iD to send a text or email to everyone making them aware of this scam. 

Nikki Western
Rank
Userlevel 1

I have just received this text message. I never respond to these test via the link shared especially shortened links and would much rather ring them directly. Thankfully I found this first. 

Just out of general curiosity, how are people finding out what mobile provider im using? Or are these just sent to a bunch of random people in hope of hitting the jackpot so to speak. 

Thanks for the warning

Meganhunter700
Rank
Userlevel 1

I received this text today and suspected straight away that it was a scam 

 

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