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New Year, New Phone - Competition

New Year, New Phone - Competition

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Is it possible to advise users when they have run out of talk time?

Occasionally when I try to make a call I get a message saying that I am unable to call this time as I am out of call minutes and to buy more time.

I’ve checked and appear to have only used a small amount of my call time. A while later when I try again, I don’t get this message and the call goes through. So if there are reasons I need to wait to call can this be advised?

Actually being able to speak with another human being would be an enormous help.

Userlevel 1

Clearer info about additional charges. I regularly get a 30p charge added to a call, without knowing why.  Something to do with using emoticons perhaps?

Userlevel 1

Everything is perfect, but you can increase your network coverage. 

I’d love to see 5G being rolled out on ID seeing as all the phones are starting to become 5G!

 

Apart from that, great.

Happy with the community. Maybe have a messaging type app which could use instead of web interface?

Carry on ;-)

Userlevel 1

Just keep on what you’re doing.

 

Userlevel 1

regular updates on security issues and cool apps are good and useful
I agree with the idea of donating data to help those doing remote learning

No problems so far!

Keeping excess data would be useful rather than just for 1 month.

Improve coverage. Everything else is good

Userlevel 1
Access to castumer servic by telephone call , earlier possibility of contract renewal . You guys have good purchase offers. 
Userlevel 1

No changes that I can think of, happy the way things are!

How about a section for Device Reviews? It would be very useful to get the pros and cons of a new device from real world users before a purchase.

 

As a new user, so far so good. Keep it up. 

Userlevel 1

The only two reasons I come to the community section is for competitions and if I need help with an issue. I don’t want more issues, so maybe more prizes and give always....

I would add the ‘Live Chat’ option in the iD community website so that members also can speak, chat and get their problems solved by expert member of staff.

Userlevel 1

Mobile phone reviews, European roaming, or sending spare data to friends/other ID users. 

I travel for work so having a detailed post explaining the new charges and changes would be very helpful. All your other posts have been super helpful! Keep up the great work!

For the price, ID mobile has been great and now you offer wifi calling as well there is not much more to say apart from fixing a few areas of poor data.

ID mobile customer for just a month and pretty good so far. I made a switch from Vodafone after contract ended to keep costs down. Slightly disappointed with network coverage tbh where I'm staying temporarily but not a major issue given we can't go out at the moment!

Prices are great, switch was easy to do and app easy to use so all in all good job so far.

Re the question in hand I agree with a poster above that we need a draw to the community otherwise unlikely to use it unless we have a question. So yeah giveaways etc and questions like this but could be about any aspect of your service.

Userlevel 1

It’s great value, the only thing I would say is that the coverage is not as wide as some other networks.  I’m not complaining though, please enter me for the competition!

It only rolls over  one month of data not everything you have left!!

Make the Community feature more prominent, or otherwise make your customers more aware of it - perhaps more giveaways or free features, or possibly just using a different email Sender name as the emails currently just blend in with all the sales emails and bills etc as they all come from the same email display name and kind of get ignored :grin: .  We have 4 phones with you and have never noticed this feature before!

Just to carry on with the good service and give current/ loyal customers the same deal as new customers get or better. This was one main reason why I left 3! 

I’ve just joined iDMobile a couple of weeks ago and finding it really refreshing compared to previous network.

I find the app really useful. The only tiny amendment I would suggest is being able to hide some item on the app dashboard. There’s items on there that I don’t want to see or use so would like to clear up if ever possible. 99.9% of the service so far is spot on. Thanks 

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