Plan Changes & Upgrades

  • 23 September 2020
  • 13 replies
Plan Changes & Upgrades
Userlevel 6
Badge +1
  • iD Mobile Employee
  • 134 replies

Changing or upgrading your iD Mobile plan are great ways to make sure you have the monthly allowances to suit your needs.

A plan change lets you choose a different monthly cost and set of allowances without changing your handset. You also have the ability to change your plan every 30-days.

Upgrading is a great opportunity for you to own one of the very latest smartphones without paying lots of money upfront, and you can also choose a different set of allowances if any of your needs have changed since the last time you chose an iD plan.


Here’s a list of the most frequently asked Plan Change and Upgrade questions:


Can I upgrade from a SIM only to a Pay monthly handset plan?

You sure can. After 6-months of being on a SIM only plan with us, you can upgrade to a Pay monthly handset plan. There are a few things like your current monthly cost, payment history and initial credit check, that are considered when offering you options to upgrade to.


Can I change my plan if I’m on a Pay monthly phone plan?

Yes. But if you're still within your minimum contract length, you won't be able to go for one that's cheaper – the reason for this is that you're still paying off your phone with part of your monthly bill.

And you'll be pleased to hear that changing your plan won't increase the minimum length of your contract.


Can I change my plan to a lower price plan?

Yes, if you're on a SIM only plan, or have gone past the minimum contract length on a Pay monthly handset plan. You'll also have to meet all the usual eligibility criteria, of course. Then you can move up or down a plan as you wish.

If you're still within the minimum contract length of a Pay monthly handset plan, you won't be able to go for one that's cheaper. The reason for this is that you're still paying off your phone with part of your monthly bill.


How do I change my plan?

To change your plan, log in to the iD Mobile App or My Account online, go to the 'My Account' page, 'Manage my plan' and select 'Change my plan'. You can then choose a new plan from the ones listed, and click 'confirm'.  Your plan, including your new monthly line rental and allowances will change within 30 minutes of your request.


How do I find out if I’m eligible to upgrade?

It's quick and easy to find out if you're eligible to upgrade with us. Simply log in to the iD Mobile App or My Account online, go to the Go to the 'Account' page. If you're eligible, you'll see a tile that says 'You can upgrade to a new handset!'. You can then select 'Upgrade now' to proceed with your upgrade.

If you can't see that tile, you still might be eligible to upgrade. To find out, scroll down to 'Manage my plan' and select 'Check if I can upgrade'.


What new plan or phone can I upgrade to?

That depends on your current plan, payment history, and also what we’ve got available. If you're eligible to upgrade, you can browse through our current deals on the iD Mobile App or My Account online and going to the 'My Account' page. Click the tile that says 'You can upgrade to a new handset!', and select 'Upgrade now’.

If you can't see that tile, you still might be eligible to upgrade. To find out, scroll down to 'Manage my plan' and select 'Check if I can upgrade'.


You can find more FAQs about changing your plan or upgrading here. If you can’t find the answer to your question, simply ask the Community and a member will get back to you shortly. 


13 replies

Hi, I’m trying to change my plans but the lower rate is not available, I have reached the end of my minimum contract on both numbers. please can someone help. I have tried going through the app but had no luck.



Userlevel 6
Badge +8

Hi @litonullah85,


Have you tried adjusting the filters to display the SIM only plans? How long ago did the 24 months expire?




im looking to change my plan to something higher as I’m spending money on add ons for more data and effectively it would be cheaper for me to just change my plan, it sounds a bit silly but would I have to pay for the current plan that I have with the phone plus this new one that I want to purchase as I don’t want to pay for 2 plans a month

thank you,


Userlevel 5
Badge +8

Hi @Kelseyatkinson 


We can certainly check to see if there is a more suitable plan for you. You would not need to pay for 2 individual plans.

We’ll send you PM and go from there. 

To view the message sent.  Simply click on your profile icon in the top right, then go to your private messages. 






I accessed an account app on Sunday and purchased an upgrade from sim only to contract including phone through the app. Now when I am trying to log on the app on the new phone it states "your iD plan ended more than 6 months ago, so your online account has now been closed".

Userlevel 5
Badge +8

Hi @Leilashing 


Have you had other iD Mobile contracts in the pasted ?

Please could you double check you are using the correct email address registered to your current contract?


let us know how you get on.





As confirmed I used the app with the same details to purchase the upgrade from the sim only, prior to the sim only contract I did have a phone and sim contract.


Think it's over a week now without being able to use the new phone.



Userlevel 3

How to cancel your contract without a fine as I am paying way to much. ID MOBILE is a proper ripoff company. I feel like you are stealing from me every month. £39.01 and I get 5GB data. Customer from other provider laughing at us because we trusted thieves like you. Shame on you.

Userlevel 7
Badge +9

Hi @Leilashing,

After having a plan in the past that has since been closed/cancelled, if you then purchase a new one then you will need to use a different email address for the username as the old one will no longer be in use. Can you try and register a new plan? If you still have issues, we will help you further.

@Olto, that’s not good to hear. You will have signed up to this plan at the time of purchase and depending on the phone chosen, the price is adjusted. If you want to cancel you can do this here. You can also look at changing your plan through the app. If you never chose a phone during purchase, I would recommend setting a bill cap to ensure your bill remains under your control.


I have upgraded my daughters sim card and I need to check if the payment change has gone through as my direct debit is still showing £20 to be paid on 29/1/21 instead of the new tarif of £15.

Also, when I upgraded and we received the new sim card I presumed we would get a new phone number but it stayed the same. She needs to change her number so how do I do that?


Userlevel 7
Badge +9

Hi @CCrichlow,

When upgrading, the number will always stay the same. If you need a new number you can request a number change from us however this comes with a £25 charge or it is free if you need it changing for safety reasons and have a crime reference number for the incident. Let us know if you need this by contacting our Live Chat Team here; they can also help look into the bill for you.


I need to communicate with someone about changing my plan.  I want to change it to the 24 month, 6gb of data plan for £6 per month, but am not being offered this if I use the app to upgrade or change plan.

It is an advertised plan on the ID website, so can’t understand why, as an existing customer, I can not seem to access it now that my original contract is complete.

It looks as though it would actually be easier to cancel my contract and transfer my number to another network - which is crazy as i am otherwise happy with ID.

Please help me out!!!  Can someone PM me please?

Userlevel 5
Badge +8

Hello @SiNewton 


I would recommend you contact our Sales/Upgrades Team to see if they can find a similar deal on an upgrade for you, the team can be reached on 0800 049 0250.



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