Changing or upgrading your iD Mobile plan areĀ great ways to make sure you have the monthly allowances to suit your needs.
A plan change lets you choose a different monthly cost and set of allowances without changing your handset. You also have the ability to change your plan every 30-days.
Upgrading is a great opportunity for you to own one of the very latest smartphones without paying lots of money upfront, and you can also choose a different set of allowances if any of your needs have changed since the last time you chose an iD plan.
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Hereās a list of the most frequently asked Plan Change and Upgrade questions:
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Can I upgrade from a SIM only to a Pay monthly handset plan?
You sure can. After 6-months of being on a SIM only plan with us, you can upgrade to a Pay monthly handset plan. There are a few things like your current monthly cost, payment history and initial credit check, that are considered when offering you options toĀ upgrade to.
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Can I change my plan if Iām on a Pay monthly phone plan?
Yes. But if you're still within your minimum contract length, you won't be able to go for one that's cheaper ā the reason for this is that you're still paying off your phone with part of your monthly bill.
And you'll be pleased to hear that changing your plan won't increase the minimum length of your contract.
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Can I change my plan to a lower price plan?
Yes, if you're on a SIM only plan, or have gone past the minimum contract length on a Pay monthly handset plan. You'll also have to meet all the usual eligibility criteria, of course. Then you can move up or down a plan as you wish.
If you're still within the minimum contract length of a Pay monthly handset plan, you won't be able to go for one that's cheaper. The reason for this is that you're still paying off your phone with part of your monthly bill.
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How do I change my plan?
To change your plan, log in to the iD Mobile App or My Account online, go to the 'My Account' page, 'Manage my plan' and select 'Change my plan'. You can then choose a new plan from the ones listed, and click 'confirm'. Ā Your plan, including your new monthly line rental and allowances will change within 30 minutes of your request.
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How do I find out if Iām eligible to upgrade?
It's quick and easy to find out if you're eligible to upgrade with us. Simply log in to the iD Mobile App or My Account online, go to the Go to the 'Account' page. If you're eligible, you'll see a tile that says 'You can upgrade to a new handset!'. You can then select 'Upgrade now' to proceed with your upgrade.
If you can't see that tile, you still might be eligible to upgrade. To find out, scroll down to 'Manage my plan' and select 'Check if I can upgrade'.
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What new plan or phone can I upgrade to?
That depends on your current plan, payment history, and also what weāve got available. If you're eligible to upgrade, you can browse through our current deals on the iD Mobile App or My Account online and going to the 'My Account' page. Click the tile that says 'You can upgrade to a new handset!', and select 'Upgrade nowā.
If you can't see that tile, you still might be eligible to upgrade. To find out, scroll down to 'Manage my plan' and select 'Check if I can upgrade'.
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You can find more FAQs about changing your plan or upgrading here. If you canāt find the answer to your question, simply ask the Community and a member will get back to you shortly.Ā
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