14 day cooling off period

Hello @missjrose19,

When using the iD Live Chat service, make sure you chat between 9am - 8pm weekdays and 9am - 6pm weekends, so you get a person in the iD customer support team.

Also, you should type “talk to a person” once you get connected, to avoid the 24/7 chat-bot.

Otherwise try a PM via one of their social media channels:

1. Facebook
2. twitter

There should be iD agents 8am - 8pm weekdays and 9am - 5:30pm weekends.

It could be a while before someone from iD will replies here, to your post.

Finally, please read the “How do I cancel my iD Mobile contract?” community article in-full.

Anyway, hope you get it sorted.

Hello @missjrose19,

Your welcome to iD Mobile email would normally have your PIN for customer service.

If you chat with an iD agent (not the chat-bot) and explain you don’t have a PIN, they’ll verify your ID another way.

Or try sending a PM using facebook or twitter.

Anyway good luck.