All calls blocked due to “capped limit “ | iD Mobile Community
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All calls blocked due to “capped limit “

  • January 5, 2025
  • 1 reply
  • 15 views
M
Active Contributor
  • MrM
  • Active Contributor

I have just been to the USA and despite paying my monthly bill and paying for extra minutes as advised, all calls remained blocked and the “capped limit “ is set at the maximum. I had a call termination while at my son’s bedside in hospital contacting his insurers. I had the same problem in Holland 3 months ago while trying to call a breakdown service. Despite visiting the app, there is no way to get help or restore the service. How do I get a refund before I terminate my subscription?

    1 reply

    Tom
    iD Mobile Employee
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    • Tom
    • iD Mobile Employee
    • January 7, 2025

    Hi ​@MrM 

     

    I’m sorry to hear this, I’m a little confused however.

     

    Are you in the UK and all calls are blocked still?

     

    How are texts and data?

     

    What is it you’ve been charged for that you’d expect a refund for?

     

    Tom

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