Anyone else unable to log into ID mobile app?

I cannot register either Keep filling out email address name password etc get accepted as log in, then log out….. and bang message says let’s get started and off I go again registering.

faceless persons say keep trying other times of day - well it does not work!  So far six times registered and still not accepted.  Which recommended this mobile so did chap on money something- so far I just really cannot understand why…..

@Tom  Thanks for your reply. But sadly its no different from what  many of iD have told me over last 3 wks . I'm sure most people would agree for something like this over 3 wks being. unable to  access your account etc is unacceptable.  Being told it would be fixed soon isn't really helpful. As soon is a very subjective + uninformative term.  Originally it was a few days, then it was by the end of the week. Now it's soon. With some incorrection updates saying its been fixed. I appreciate the courtesy  of a response but would rather someone from iD actually told us a realistic timescale of when it might be fixed. 

Hi @Kash . Thanks for your reply.But think.you've maybe misunderstood. You saying it takes the team 72 hrs to investigate+ get back to me seems a  perfectly reasonable response . Or it would be if it wasn't already longer than that timescale when I left the msg you are replying to + now more than double the 72hr alleged response time. 🙄 Think it would be more appreciated if iD truthfully said 🙆‍♀️We really don't know whats causing the issue for so many of our customers since the update. We are investigating + apologise for all inconvenience caused + misinformation given by our advisers 

Hi @Goonerij 

Sorry to hear this, are you still having issues with this?

Please ensure the details used registering are all correct.

Tom

@Kash  Hi Kash, thanks for your response but  it doesn't really help my situation. This is now week 4 of me not being able to access app or get anything except my Update Date + current bill(No access to what charges relate to) online. I've looked at all the updates you referred to numerous times but none of them answer when the issues are likely to be fixed 

Hi @Dorothy Sharman 

The “Gillarms” message is sent to everyone, this is generic and should say the username, we’re working on fixing this on our side.

Tom

@Tom Re your reply-

The “Gillarms” message is sent to everyone, this is generic and should say the username, we’re working on fixing this on our side.

One more thing you are working on fixing 🤞its a quicker fix than the App/Online.Acct one that some of us are still waiting on

🙄

I have had same issues. + tried getting into app morning noon.+ night for last 2 wks. Kash's advice is not helpful for those of us who can't get into the App. If you can't access it how  can yoo re register through it? Had numerous live chats + got contradictory advice each time. None of which has helped. I can log in online but can't see my plan or additional charges . Ony upgrade date + total of current bill😔

I’m beginning to wonder if a lot of these experienced issues are browser related.

Today, or rather right now, I’m getting “Oops... something went wrong.” when trying the website (via Chrome).  I’ve opened an Incognito session and all is good.  Hmmm…

So, perhaps try another browser (temporarily) or an incognito session.

Further from this, and via another thread, I’d read that “glitches” were still present and would be sorted within 24-48 hours.

Ah, nuts.  Pity.  Guess we all just need to wait for these “glitches” to be ironed out, removed etc.  And I wonder how long that is really going to take…

Whilst it won’t help get people through issues occurring right now, I expect to see a formal communication from Directors of iD - and sent to every single customer regardless of impact.  Along with an apology, a token of compensation for all.  Those who need to take matters further of course still can.  This outage and associated fallout has been atrocious.  And I’m not really affected!

Yes

Yes the new app is hopless re register everytime I look at it but still oops something went wrong. Its not good!

Hi @Kash I sent the screen shots requested on Sunday Afternoon + have heard nothing back since. I noticed there was a msg online acct last night saying it + the app will be offline for the rest of this wk from 10 pm till 7am So unclear if whats happening then will help. Thanks