I see this is a recurring issue, but today when I attempt to open the app, I'm diverted to a Web page to "re-register." Upon doing so, I'm asked to add my mobile number, then get an error message "oops, something went wrong." Anyone else?
Hi
The “Gillarms” message is sent to everyone, this is generic and should say the username, we’re working on fixing this on our side.
Tom
The “Gillarms” message is sent to everyone, this is generic and should say the username, we’re working on fixing this on our side.
One more thing you are working on fixing 🤞its a quicker fix than the App/Online.Acct one that some of us are still waiting on
🙄
Hi
The “Gillarms” message is sent to everyone, this is generic and should say the username, we’re working on fixing this on our side.
Tom
Most helpful
Thank you for your patience and understanding during this time. Essential maintenance has been completed. The iD Mobile app and My Account online are back up and running for new registrations and existing users.
Kash
Can get into my acct + see total bill + upgrade date but when I try to viewplan also get Oops something went wrong msg
This is beyond a joke. Retried several times got put in a queue. Then got as far as putting in a password. 6 attempts all saying Password must not be First name dob or email (None of them did) then thrown out. Obviously iD have a very different idea of resolved than most of us This is ridiculous
Hi
I’m sorry for the issues that you are having.
I would advise keeping an eye out on the link below as it provides updates on work being carried out.
Kash
Hi Kash
i still cannot log in either online or in app.
every time I have to go through ‘getting started’ when is this going to be sorted as it is off putting to not be able to open the app and see my account with a touch
Re-My previous post 4 days now since was assured by Webchat adviser Technical Team wold be directly in touch to sort the issue I was having + not a word!!!. As per the updated msg on 24 April I am now not even attempting to log on till next wk. Regardless of whether it is actually resolved then or not. The attitude of iD towards customers general frustration about this has been disgusting. They've ignored all the posts re issues on most forums + the 4 Webchat people I've dealt with have implied my issues are isolated to me + given conflicting, non sensical or downright untrue information re action being taken. Shocking lack of customer services.
Similar issue;
- cannot see plan details in app ("Oops, something went wrong")
- cannot see alternative upgrade options ("Oops, something went wrong")
Clearly a broken data pull, or a massive data storage error resulting in failed server response/s if too many requests are submitted in a short time frame.
Come on guys, work on an actual issue identification then resolve accordingly.
Hi
Sorry to hear this.
Please let us know here if someone hasn’t been in touch and we will PM you.
Kash
Hi
Reply
Sign up
Already have an account? Login
Log in / Register
No account yet? It's really easy to register here
Or log in to the iD Community using your Facebook account
Log in with FacebookEnter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
- Data Rollover
- Bill Capping
- Roaming
- Find out more