Anyone else unable to log into ID mobile app?

Hi Kash 

right up to last night I had been trying to register both app and website.  Last night finally managed to log in to app but website still not registering properly, but thanks for your assist.

Useless

I’m beginning to wonder if a lot of these experienced issues are browser related.

Today, or rather right now, I’m getting “Oops... something went wrong.” when trying the website (via Chrome).  I’ve opened an Incognito session and all is good.  Hmmm…

So, perhaps try another browser (temporarily) or an incognito session.

Further from this, and via another thread, I’d read that “glitches” were still present and would be sorted within 24-48 hours.

Thanks Jonty but I already tried that in Fru. + I had a notification4 days ago that it would be sorted in 48 hrs. Then another one saying it was because I'mon unlimited plan 🤔

Ah, nuts.  Pity.  Guess we all just need to wait for these “glitches” to be ironed out, removed etc.  And I wonder how long that is really going to take…

Whilst it won’t help get people through issues occurring right now, I expect to see a formal communication from Directors of iD - and sent to every single customer regardless of impact.  Along with an apology, a token of compensation for all.  Those who need to take matters further of course still can.  This outage and associated fallout has been atrocious.  And I’m not really affected!

Hi all, so when I open the app I have to fill in all my details all the time! The app is on a web page not an app. I have deleted and started again but no difference…

any ideas anyone? Upgrade has definitely not worked…

carlos

Yes

Yes?

Yes the new app is hopless re register everytime I look at it but still oops something went wrong. Its not good!

Hi @Dorothy Sharman 

Glad to hear you’ve got in.

Tom

Hi @AgnesHunter, @rustic302, @Carlos Fandango & @KeithWM 

The team are working on some issues with the new app, we hope for these issues to be fixed soon, apologies for any inconvenience caused.

Tom

Hi Tom

it didn’t last for long, now have to keep registering again on both app and website.  Truly frustrating.

@Tom  Thanks for your reply. But sadly its no different from what  many of iD have told me over last 3 wks . I'm sure most people would agree for something like this over 3 wks being. unable to  access your account etc is unacceptable.  Being told it would be fixed soon isn't really helpful. As soon is a very subjective + uninformative term.  Originally it was a few days, then it was by the end of the week. Now it's soon. With some incorrection updates saying its been fixed. I appreciate the courtesy  of a response but would rather someone from iD actually told us a realistic timescale of when it might be fixed. 

Hi @AgnesHunter,

We are sorry that you are still having issues.

I would advise following the post below for updates.

Kash

I am having the same issues , can’t log in or register and porting of my number has failed.

some of your customers report this going back weeks.

please advise as to when this will be fixed 

@Kash  Hi Kash, thanks for your response but  it doesn't really help my situation. This is now week 4 of me not being able to access app or get anything except my Update Date + current bill(No access to what charges relate to) online. I've looked at all the updates you referred to numerous times but none of them answer when the issues are likely to be fixed 

Hi @AgnesHunter,

I can completely understand and the team are working hard to get it working.

We want our customers to be up and running again as soon as possible. 

Have you tried again since?

What is the issue you are having?

Kash

@Kash  Hi Kash. Yes I posted this yesterday after trying again - 

I was exactly the same. Went onto Playstore read more reviews + thought Right another alleged Update so here goes. Same rubbish as before. Email, Password Oops something went wrong over 4 wks now. I'm still waiting for someone from iD to give me some sort of explanation why because I'm in an unlimited package means I'm not getting App or full online dtls. I don't get unlimited as a gift I get it because I pay for it. 

Now today I can't even get into my acct online as soon as I try I get Oops something went wrong. Whereas before I was getting the oops error on the app but online could see my current bill total no breakdown + my upgrade date. So in essence far from fixing /improving it your team have made it worse as I have less access 4 + a half wks of this nonsense now!!!

I keep getting messages that Gillarms has left a message for me, I just cannot find it.  I log in and can’t find it, and then I clicked I’d mob message and got this page but no Gillarms?  Anybody tell me what I should be doing.

@Dorothy Sharman HI Dorothy I've had the same msgs last couple of days. I only saw your post by clicking on a msg I just got there saying they'd commented on my Topic. When I clicked  to view it brought me to your pist. 

Oh well, thanks Agnes for replying.  

Hi @Dorothy Sharman 

The “Gillarms” message is sent to everyone, this is generic and should say the username, we’re working on fixing this on our side.

Tom

@Tom Re your reply-

The “Gillarms” message is sent to everyone, this is generic and should say the username, we’re working on fixing this on our side.

One more thing you are working on fixing 🤞its a quicker fix than the App/Online.Acct one that some of us are still waiting on

🙄

Most helpful

@Dorothy Sharman,

Thank you for your patience and understanding during this time. Essential maintenance has been completed. The iD Mobile app and My Account online are back up and running for new registrations and existing users.

Kash