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Question

Calls to voicemail failing

  • February 2, 2022
  • 4 replies
  • 256 views
Lorelie21
Community Member

I have missed a couple of calls and been notified that I have 2 voicemails. However when I call my voicemail, the call won’t connect and fails. It does the same when I dial 123.

 

How can I access my voicemail? 

This topic has been closed for replies.

4 replies

andewhite
Platinum 
Contributor
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  • andewhite
  • Platinum 
Contributor
  • February 2, 2022

Hello @Lorelie21,

Have you checked voicemail is turned on for your iD account?

If you sign-in at https://my.idmobile.co.uk, the option is under “My services”.

The community article “Voicemail settings, messages and user guide” might be useful too.

Anyway, good luck. 

Forum member (non-iD).
Lorelie21
Community Member
  • Lorelie21
  • Author
  • Community Member
  • February 2, 2022

Hi, it should be turned on as it’s always worked up until today, but I will try your recommendations 👍🏻

andewhite
Platinum 
Contributor
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  • andewhite
  • Platinum 
Contributor
  • February 2, 2022

Okay @Lorelie21, if it’s ON as you expect there could be a problem with the voicemail service, which is provided by iD’s network partner three.

The Live Chat service would probably be the quickest way to get this sorted.

Forum member (non-iD).
Mohammed H
iD Mobile Employee
  • Mohammed H
  • iD Mobile Employee
  • February 6, 2022

Hi, it should be turned on as it’s always worked up until today, but I will try your recommendations 👍🏻

Hey @Lorelie21,

Let us know how you get on.

Are you in the UK or roaming currently? 

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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