Question

Can't make International calls

  • 27 March 2024
  • 6 replies
  • 51 views
L
Rank
Userlevel 1

Hello,

My services tab says I have International Calls enabled however when I try to phone abroad I am told my cap limit does not allow it. When i check my cap I don’t have one. So what am I doing wrong?

Thanks

6 replies

Kash
Rank
Userlevel 7
Badge +7

Hi @LjF,

Welcome to the Community!

You’ll need to set a cap before you can call abroad.

Please try setting a cap and then try again.

If you have any issues, please let us know.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
A
Userlevel 1

I’m having the same problem.

 

I have a pay-monthly contract and can’t see anywhere to add a cap.

 

Can you let me know where in my account page I need to go to add a cap?

 

Thanks

A
Userlevel 1

Never mind. Finally found it.

 

Tom
Rank
Userlevel 8
Badge +4

Hi @Adriano 

 

Glad to hear, let us know if you need anything else.

 

For anybody else, it’ll be found in the iD Mobile app, in the “Bills” section marked “Manage bill cap”.

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
L
Rank
Userlevel 1

Hello,

My services tab says I have International Calls enabled however when I try to phone abroad I am told my cap limit does not allow it. When i check my cap I don’t have one. So what am I doing wrong?

Thanks

Thank you for your response. I’ve set a cap so hopefully this fixes it

Kash
Rank
Userlevel 7
Badge +7

@LjF,

I hope that your issue is resolved.

If you require further assistance, please let us know.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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