I ordered Pixel 9 Pro thinking that I would receive a £200 enhanced trade in. I ordered the phone on the 22nd August and received on on the 10th September.
I initiated the trade in with Currys and filled out the enhanced trade in form.
I have not received a pack to trade in my old phone.
ID mobile and Currys have been no help whatsoever.
Through no fault of my own I am £200 out of pocket - what are my options?
+24Hi
Welcome to the Community!
When did you request the trade-in pack?
It can take around 7 working days to receive the pack.
Our trade-in service is provided by our sister company Currys. For any queries with your trade-in please contact TradeUpHelp@currys.co.uk
Kash
I received the pack, traded the phone in and received the value for my traded in phone - but not received the promotional offer.
+25
We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Tom
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