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cant access my verification codes

  • May 11, 2025
  • 10 replies
  • 157 views
Roy Lowe
New Contributor

Hi 

can someone help me as i can’t access my verification codes after having a new phone with the id network. Anybody got any ideas?

Best answer by WelshPaul

The issue isn’t with your phone, it’s a problem with the THREE network, and it’s currently being investigated. Unfortunately, that’s all that is known at the moment.

      10 replies

      N
      iD Mobile Employee
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      • Natalie W
      • iD Mobile Employee
      • May 12, 2025

      Hi ​@Roy Lowe 

       

      Thank you for getting in touch. 

       

      We are sorry to hear you are experiencing issues accessing your verification codes after receiving a new handset. 

      To confirm, is it one time passcodes that you are not receiving?

       

      Thanks 

       

      Natalie 

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
      Roy Lowe
      New Contributor
      • Roy Lowe
      • Author
      • New Contributor
      • May 12, 2025

      Yes 

      Roy Lowe
      New Contributor
      • Roy Lowe
      • Author
      • New Contributor
      • May 12, 2025

      Hi is there any update please, as I can't get into my bank account 

      Tyler C
      iD Mobile Employee
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      • Tyler C
      • iD Mobile Employee
      • May 13, 2025

      Hey there ​@Roy Lowe, sorry to hear that. Is it all companies/apps you’re having issues with, or just your bank?

       

      What phone do you have also?

       

      Thanks,

      Tyler

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      Roy Lowe
      New Contributor
      • Roy Lowe
      • Author
      • New Contributor
      • May 13, 2025

      Samsung s24 fe, I need to pay something urgently, is there some I can ring to get this sorted asap

      WelshPaul
      Platinum 
Contributor
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      • WelshPaul
      • Platinum 
Contributor
      • Answer
      • May 13, 2025

      The issue isn’t with your phone, it’s a problem with the THREE network, and it’s currently being investigated. Unfortunately, that’s all that is known at the moment.

      I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
        Tyler C
        iD Mobile Employee
        Forum|alt.badge.img+24
        • Tyler C
        • iD Mobile Employee
        • May 13, 2025

        Hey there ​@Roy Lowe, we sincerely apologise for this. Three UK are aware of a network issue currently, affecting some customers from receiving OTP’s, as kindly advised by ​@WelshPaul.

         

        Three UK are working to resolve this issue ASAP for all customers affected. Our apologies for this and we hope this is back working shortly.

         

        Thank you for your patience.

         

        Kind regards,

        Tyler

        Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
        Roy Lowe
        New Contributor
        • Roy Lowe
        • Author
        • New Contributor
        • May 13, 2025

        The only problem I have is I can't get into my bank account, ebay account , fb etc, how long is this issue going to take,  I have been trying since Saturday,  isn't there anyone you can actually speak to.This is a very poor service I am currently getting.

        WelshPaul
        Platinum 
Contributor
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        • WelshPaul
        • Platinum 
Contributor
        • May 13, 2025

        Try rebooting your phone ​@Roy Lowe. I couldn’t receive OTPs from Vodafone but as of 3pm today I can.

        I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
        Tyler C
        iD Mobile Employee
        Forum|alt.badge.img+24
        • Tyler C
        • iD Mobile Employee
        • May 14, 2025

        Hey there ​@Roy Lowe, we believe this issue has been resolved for most companies now, and we’re working on fixing it for the last remaining affected.

         

        We hope this is now resolved for you, but if not, it should be shortly.

         

        Thank you for your patience.

         

        Kind regards,

        Tyler

        Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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